Kearny Mesa Acura

great service i'm a penske employee in ohio. my son who is active duty in san diego had a flat on his hyundai and they were extremely helpful in getting this taken i'm a penske employee in ohio. my son who is active duty in san diego had a flat on his hyundai and they were extremely helpful in getting this taken care of. Special thanks to Brian in parts for helping us with this. So thankful they were willing to help us out! More

this was a wonderful experence my rating deals with mike of service and rick a driver. both were very good and professional. Mike explained to me and my wife the reason for the reca my rating deals with mike of service and rick a driver. both were very good and professional. Mike explained to me and my wife the reason for the recall from Honda and the steps necessary to correct the issue. I was very pleased with Mike's professionalism on explaining the reason for the recall. He also ask if we need a ride. and we said yes please. We met Rick the driver who was very good and safe driver, always paying attention to the road and making sure we were feeling much better. At 11:30 we received a phone call that some one will be at hour home ready to take us back to pick up the car. It was Rick. All I can say is that you both for the best time and preventing a serious problem More

Disappointed! For the past 5 years, I have been taking my car for all of its services to Kearny Mesa Acura. In general, I had a good experience, but that may have For the past 5 years, I have been taking my car for all of its services to Kearny Mesa Acura. In general, I had a good experience, but that may have been because I trusted everything they told me and accepted all of their recommendations for service. I always gave them high ratings for their service in all the surveys I was sent. Recently, I took my car there because of a battery issue and even though it wasn't yet the time for a service, I asked for a service which was soon due. I was contacted and was told that I needed an alignment because I had recently changed the tires. I wasn't sure if it was necessary, but because I trusted them, I decided to do it. The service was done and later when I talked to other mechanics and researched on the Internet, I realized it is not necessary after tire change unless you have an issue. After I took the car back, I noticed a new problem that wasn't there before the service. The steering wheel was shaking really bad when braking. I called them and took the car there again. They inspected the car and said that they had already reported that issue to me. What they had reported was slight pulsation, which probably was so mild that I hadn't even noticed, while the pulsation is significant now after the service. I talked to the service representative and the service manager, but they didn't take responsibility for the created (or worsened) issue and said the issue wasn't caused by service. Instead of that, the only solution they offered me was to sell me more services (brake rotor resurfacing, etc.) to resolve an issue which didn't exist before the service. Their only excuse was that they hadn't done anything to the brakes, so they are not responsible for the issue. They didn't seem to care much about the customer experience and inconvenience they had caused. I have lost my trust in Kearny Mesa Acura and will never take my car back there again. More

BATTERY PURCHASE WITH WARRANTY DEFECTIVE IN LESS THAN 1 YEAR My cars battery had been acting up after purchasing from AAA several times, I finally decided to purchase straight from the dealership with the guaran My cars battery had been acting up after purchasing from AAA several times, I finally decided to purchase straight from the dealership with the guarantee that if it had any issues within the warranty period, they would replace it with no questions asked. Turns out, 8 months after purchasing a battery from them for almost $175..,the battery was defective. I've had my regular mechanic check the battery several times and they said, the battery sold to me at the dealership was defective. I called several times to try to get it replaced but they kept telling me that I had to pay $150 upfront to have my battery checked by them although I had full proof of the battery being purchased at Kearny Mesa Acura. Had I known this, I would have just purchased a battery through my AAA again. They do not keep their word and are full of broken promises (they'll tell you all sorts of BS just to avoid replacing defective products sold to consumers) DO NOT BUY or trust this this place. I had been servicing my car here since 2011 when John Bigelow was the service department manager (since he left, the quality of service of this place went down hill) and I most definitely wont be going back. Their customer service is the worst and their prices and quotes are always inconsistent. I wont name the service advisor who usually helps me but he always lied about discounts and prices or saying that they had a special going on but when it comes to paying they say they no longer have the special. Anyways, a year and a few months since the purchase of the battery and nothing was resolved. This is by far the worst and most unethical dealership I've ever been to. I wish they would have replaced my battery and kept their promise. I spent a ton of money bringing my car to this place in the past and will most definitely not be taking my car back. If I could give it negative stars on this review, I would. Oh and no one ever had the courtesy to call me back after calling several times to complain about my battery. Each time I called, I requested to speak to a manager and all they said was that he wasnt available at the moment but I could schedule to bring my car in and they needed $150 upfront to test my batter. Are you kidding me?! This should have been waived since they were the ones that sold me a bad battery. It's been months since my last call and still nothing....I wish they would have at least made an effort to help but no. If your thinking about purchasing parts here, please make sure you are aware of the consequences if they turn out defective. More

Consistently exceptional Mike provides honest advice and assistance. He clearly knows ACURA. Timely service is appreciated. The work was done in a timely manner. The repa Mike provides honest advice and assistance. He clearly knows ACURA. Timely service is appreciated. The work was done in a timely manner. The repairscsppears to havevtesolved thevussues. My car was clean, delivered directly to me, and ready to go. More

Competent and Honest Just new to the area. My first experience with staff and services was outstanding! Short wait for Service A. Explained the services and future serv Just new to the area. My first experience with staff and services was outstanding! Short wait for Service A. Explained the services and future services! More