Kearny Mesa Chevrolet

Will not honor publicly advertised prices. Read the fine print, and get the real price in writing before you show up. I went to Kearny Mesa Chevrolet specifically because I found two vehic Read the fine print, and get the real price in writing before you show up. I went to Kearny Mesa Chevrolet specifically because I found two vehicles differing only in color advertised on CarGurus at an attractive, (publicly listed) price. I naively expected to be able to purchase one of these vehicles for that advertised price. Once I arrived, however, I was told that the advertised price could not actually be honored because the dealership required additional accessories to be added to the vehicle. I objected to the additional charges, at which point they reduced the price of the accessories. They still would not sell me either vehicle at the price that had been advertised on CarGurus. The listings on Cargurus are quite specific, and state explicitly: "The dealer reports that all of its mandatory dealer fees and charges are listed and included in its total price." It appears that this is not true. As I was leaving, I was offered what was described as a "deal" that was approximately $900 more than the publicly advertised price. I was also told that this offer would expire if I left the dealership. That was the point at which I decided never to do business with them. My issue isn't that a dealership sells accessories or negotiates on price. My issue is advertising a vehicle at one price and then, after the customer arrives, saying that additional dealer-imposed charges are required to get the vehicle. If you're considering buying from Kearny Mesa Chevrolet, I strongly recommend getting the complete out-the-door price in writing before you make the trip, including any dealer-installed accessories or other mandatory charges. Don't assume that the CarGurus advertised price is the actual price you'll be offered at the dealership. Based on my experience, I would not recommend this dealership. More

Unsurpassed Quality of Customer Service; From our first Greeting by Maricela, to Ross and Jenni's follow-up and expertise. Francisco, is a Legendary Car Guru who receives my utmost respect and recommendati Greeting by Maricela, to Ross and Jenni's follow-up and expertise. Francisco, is a Legendary Car Guru who receives my utmost respect and recommendation for answering any questions when considering buying or Leasing a car. Thank you KM Chevy for an awesome and unforgettable Sales Experience More

Will not be returning to this dealership, before dropping my vehicle off I called to ask if they have cars available to drive while getting maintenance done and they told me no. I look at their website after my vehicle off I called to ask if they have cars available to drive while getting maintenance done and they told me no. I look at their website after already paying to rent a car and it says that they do offer them as well as when dropping it off they said if the car wasn’t done by the time my rental was due then they can give me one. Which they did do and after going back and forth with them a couple times they did give me a discount and that’s why I am even giving two stars. The other thing that didn’t sit right with us is that when dropping the vehicle off all tire sensors except back left were working. They asked me if I wanted to look into why the tire monitoring system light was on and I specifically told them no. I already know what it’s for and don’t need or want yall doing that and I don’t want or need a quote on tires either. When I was pulling up the required and suggested maintenance they put those on there anyways. And then when I got my vehicle back none of the tire pressures are working. So they did something I told specifically told them no to and now my car somehow has less safety features than when it was dropped off. More

Best car buying experience ever. I would definitely come back next time I need a car I would definitely come back next time I need a car More

On March 21, 2026 I flew to Kearny Mesa Chevrolet to purchase a vehicle. I worked with salesperson Hannah Sauceda, and after inspecting the car we negotiated and agreed on a final total “out-the-door” p purchase a vehicle. I worked with salesperson Hannah Sauceda, and after inspecting the car we negotiated and agreed on a final total “out-the-door” price. However, once I was in the finance office, the contract did not reflect the agreed price. Instead, it listed the out-the-door price plus an additional $5,000 down payment, something that was never agreed to. When I raised the issue, a meeting was held with Hannah and sales manager Arnie Romer, I was told they could not sell the car at the agreed out-the-door price, even though that was the deal we had just made. When I asked Hannah to confirm our agreement, she would not respond. Attempting to add $5,000 after agreeing to an out-the-door price is highly deceptive, and what was most telling is that neither the salesperson nor the sales manager offered any apology. Extremely disappointing experience and very concerning sales practices. More

Absolute worst service department I’ve ever had to deal with. Brought my truck in to have a simple DEF tank leak fixed. Next thing I know the truck is mysteriously in limp-mode due to a sudden casc with. Brought my truck in to have a simple DEF tank leak fixed. Next thing I know the truck is mysteriously in limp-mode due to a sudden cascade of trouble codes and undriveable. Despite telling the service rep I absolutely needed my truck for my work, I get a shrug and “…it’ll be about a month or two before the parts are available. Sorry (not sorry). With no other choice, I had to rent a car for the next couple weeks at which time I started researching the parts that were supposedly unavailable and surprising, I found the same parts were in stock and available at my local NAPA auto. Turns out the dealership couldn’t use those parts because they didn’t have “GM” on the box. Okay, I get it, a dealership isn’t allowed to use non-GM parts, fine, but how about telling me “We don’t have the GM parts, but the parts are available, we just can’t do the work. You’d have to take it somewhere else to get fixed if you can’t leave it.” Instead of leading me to believe I have no choice but to wait up to two months to get my truck fixed. When I went back to Kearny Mesa Chevrolet to get my truck so I could take it to another garage, one of the two batteries were dead, and they refused to help me. I had to get a mobile battery service to come in and replace it. While he was doing the work, he told me the secondary battery was going bad as well, so I had him swap it out as well. Come to find out, it was the 2nd battery causing all the faults and problems. There was no problem with the DEF system. It was a bad battery. After a reprogram, all the trouble codes were gone. It was never the parts the service rep said needed to be replaced. How is it possible that in the two weeks they were supposedly trouble shooting my truck they never once considered checking the batteries? Not only does Kearny Mesa Chevrolet have the worst service department, they apparently have the most incompetent diesel mechanics to boot. Here are a few other bullet points to consider before deciding to bring your vehicle to KMC… They charged me $210 for an oil change they never performed. The Service rep stopped providing updates and returning my calls after two weeks. The acting service manager refused to speak with me in person. Not only would I never bring a vehicle to Kearny Mesa Chevrolet for service, but I will also never buy another Chevy truck. It was literally that bad of an experience. Consider yourself warned. PS: If the “Response from the owner” wants to comment and know more, you have my name and info. You can contact me if you’re really concerned. I doubt it though. More

After years of coming to this dealership and often leaving frustrated, I honestly didn’t expect much this time but Fonzie completely changed that. I had a major issue with my car and from the moment I leaving frustrated, I honestly didn’t expect much this time but Fonzie completely changed that. I had a major issue with my car and from the moment I spoke with him he handled everything with professionalism, urgency, and genuine care. He took ownership of the situation, kept me informed and made sure the problem was addressed properly. It’s rare to come across someone in a service department who truly cares about the customer experience the way Fonzie does. Because of him, my entire perception of this dealership has changed thanks to Fonzie. More

About two years ago, there was a problem with some cells in the Volt's battery. There was a fairly long delay in receiving whatever they needed to fix the battery, but they kept me posted as to the progres in the Volt's battery. There was a fairly long delay in receiving whatever they needed to fix the battery, but they kept me posted as to the progress. I very much appreciate their concern for keeping me informed. More

Very warm people who are as professional as they are friendly :) I recommend giving them a try if you are looking for some new wheels :) friendly :) I recommend giving them a try if you are looking for some new wheels :) More

Service staff was somewhat rude to my wife and didn't listen to issue. Very defensive and acted as if we the customer have no sense of a properly executed oil change is. I was supposed to get a call fr listen to issue. Very defensive and acted as if we the customer have no sense of a properly executed oil change is. I was supposed to get a call from the service manager to discuss...never heard from him. Showed video evidence of the issue, but service staff and mechanic completely ignored it along with making statements as if the evidence was never seen or considered. Gave 2 stars instead of one since they replaced the oil a second time within 2 days "free of charge"...however, that is not what we requested (or wanted/needed) or the real issue that was presented. The "professional" oil change is not worth the high cost when minor mistakes cannot be owned up to and handled with professionalism. More