Kearny Mesa Chrysler Dodge Jeep Ram

Bad communication and little updates. I asked if they offered a loaner or rental because they said it would take 3 weeks to fix it. They said they didn’t. I called another Jeep Dodge Chrysler dealership offered a loaner or rental because they said it would take 3 weeks to fix it. They said they didn’t. I called another Jeep Dodge Chrysler dealership and was told that they did. I thought that really odd but just had to figure it out because I had no other vehicle at the time. I got the car back and it was incomplete. The air filter wasn’t put back on right. The gas gauge stop working properly . They worked on the fuel injectors and left a piece inside the engine bay. I found it and have it in my possession and a picture of it. I would give 0 if possible. Do not take your vehicle here. I will be putting together all this together to a lawyer. This is unsat and truly shows that if you don’t pay for services you get bad services. More

Very professional staff at the service desk. Topher was knowledgeable of my issue and got the work done as promised. Additionally he recommended a service procedure for my transmission that I didn’t know w knowledgeable of my issue and got the work done as promised. Additionally he recommended a service procedure for my transmission that I didn’t know was due. I highly recommend this dealer for your Ram service needs. More

GREAT SERVICE, EXCEEDED EVERY ASPECT, TOLD ME IT WOULD BE A WEEK TO GET THE PART AND FIX THE CAR , GOT IT DONE IN 3 DAYS, ORIGNAL ESTIMATE WAS WAS AROUND $1000.00 GOT IT DONE FOR LESS THAN $700.0.0. TOPHER W A WEEK TO GET THE PART AND FIX THE CAR , GOT IT DONE IN 3 DAYS, ORIGNAL ESTIMATE WAS WAS AROUND $1000.00 GOT IT DONE FOR LESS THAN $700.0.0. TOPHER WENT THE EXTRE MILE TO TAKE CARE OF MY CAR. More

Service was awesome as always! Even with the substantial line of customers and full lot, greatly appreciate their openness and honesty of potential delays! Alex was amazing and provided regular updates, tha line of customers and full lot, greatly appreciate their openness and honesty of potential delays! Alex was amazing and provided regular updates, thank you very much!!! More

Took my Ram 1500 laramie p/u in for service here. My experience with the service and service manager Bill Hunter was great. I was kept updated on what was being done and made aware of service updates. experience with the service and service manager Bill Hunter was great. I was kept updated on what was being done and made aware of service updates. All in all I have to say I would definitely use this business again and would absolutely recommend it to others. More

Simple process, no games, straight shooting dealership. Honest, fair and friendly, highly recommend. Send your friends and family. Honest, fair and friendly, highly recommend. Send your friends and family. More

Had a scheduled appointment on Saturday September 18 for my daughters Jeep Cherokee. We went because the check engine light was on. I was talked into two additional services and 4 hours and $440 dollars l my daughters Jeep Cherokee. We went because the check engine light was on. I was talked into two additional services and 4 hours and $440 dollars later we left the dealership. The check engine light went back on again on Sunday....the next day. I have called the Service Advisor three times and left a VM. No call back. Very dissatisfied More

Absolutely the worst dealer service experience I have ever had. Took the car in to do a smog recall and oil change. Did unauthorized repairs - coolant flush, brake fluid flush and differential oil flush. ever had. Took the car in to do a smog recall and oil change. Did unauthorized repairs - coolant flush, brake fluid flush and differential oil flush. More

Will Gonzales on the Service team was quite courteous and helpful getting an urgently needed item repaired promptly. His progress updates throughout the day were a nice touch on the communications's end. helpful getting an urgently needed item repaired promptly. His progress updates throughout the day were a nice touch on the communications's end. More

Called dealership on 9/10 asked for Zach. They put me thru to his phone which was full so couldn’t leave message. Had to call four times and each time no answer so went in person to set up appointment. P thru to his phone which was full so couldn’t leave message. Had to call four times and each time no answer so went in person to set up appointment. P.S. Zach doesn’t work for you anymore so don’t send me to his phone number. Anyways make appointment for 9/17 and make sure that part is there for when I bring in my truck. Drop off truck Thursday evening so they have it for Friday AM. It’s a one hour job. Call at 2:30 PM but once again no way in xxxx to actually talk to someone so drive down there at 4:30 PM and am told that truck is not done because they sent the part back to Chicago. This service department is a complete disaster and completely useless. Can’t EVER get a hold of ANYONE in service and have whoever answered the phone pass me to someone who no longer works for you. REALLY! By the way Zack moved to New York so you may want to let employees know. More