Kearny Mesa Hyundai
San Diego, CA
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I usually have an okay interaction, but was scammed out of thousands of dollars due to inexperienced technicians. The representative I talked to over text made things worse by dismissing my concerns and fa of thousands of dollars due to inexperienced technicians. The representative I talked to over text made things worse by dismissing my concerns and failing to address my worries More
My experience was a very easy one. I came in with a specific vehicle in mind, but the salesman, Jared, after a brief conversation offered me to look at a different one - the one much m I came in with a specific vehicle in mind, but the salesman, Jared, after a brief conversation offered me to look at a different one - the one much more suitable for my needs and taste in vehicles. I made a decision after the test drive and drove off in a beautiful red Kona N, spending about half of what I planned to spend. I love my Kona. Jared definitely picked the right car for me! Thank you! More
The service was excellent both times I have visited this dealership. My only complaint is that there were so many cars requiring service, that I was required to wait in my car to speak with a service adviso dealership. My only complaint is that there were so many cars requiring service, that I was required to wait in my car to speak with a service advisor and be checked in. I think the challenge is due to the layout of their facility and their popularity. More
Once again, was well taken care of by Issac. I had a minor issue with my key fob on my new Tucson, and Issac jumped on the case and all went great. Thank you Issac and thank you Kearny Mesa Hyu I had a minor issue with my key fob on my new Tucson, and Issac jumped on the case and all went great. Thank you Issac and thank you Kearny Mesa Hyundai. More
Warranties are overtly predatory- paid ~$5,000 for a new catalytic converter at 90k miles. New with the car mandates a 7 year/70k mile warranty and replacement aftermarket parts require 5 years/50k miles (i catalytic converter at 90k miles. New with the car mandates a 7 year/70k mile warranty and replacement aftermarket parts require 5 years/50k miles (in CA) but their chosen legal loophole puts their original replacement parts at 12 month/10k mile warranty. It lasted 14 months, and they wanted $6,000 to replace and do other small maintenance they recommended for the car. It had already been diagnosed as a blown cat, and they wanted $200 to release the car back as a diagnostic fee for the bad catalytic converter they put into the car. When discussing this, they ordered that I never return again for service. Service assistants are nice enough, but have the power of a 3 button kiosk: they can collect your money, call an unavailable manager, or give you a customer complaint number. Consistent experience with Hyundai after a recalled fuse set wasn’t bolted down and its loosening caused my car to turn off completely while on the freeway in my first year with the car (2-3 years ago). More


