
Kearny Mesa Hyundai
San Diego, CA
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My wife and I are very excited to have a new Hyundai Ioniq 6. John Fenn was gracious and well informed without being pushy. Marco in Finance likewise was pleasant to work with. Finally, George in Ser Ioniq 6. John Fenn was gracious and well informed without being pushy. Marco in Finance likewise was pleasant to work with. Finally, George in Service was very eager to make sure we were happy with our purchase. Thanks. More
Helped me reschedule my appointment for a safety recall from May to January. I made the May appointment not real thinking it was January so I appreciated the help getting it rescheduled as it was a safety from May to January. I made the May appointment not real thinking it was January so I appreciated the help getting it rescheduled as it was a safety issue. The service tech that helped me at my appointment was great. Scheduled an Uber to take me home with no problem and when he called the next day to tell me my car is ready. He said a car to pick me up as I had no way to get to the dealership so thanks everyone. More
Kavi was super helpful and answered all of my questions. He truly went above and beyond to make my purchase and trade in a seamless and great experience. The whole team was great from the managers to financ He truly went above and beyond to make my purchase and trade in a seamless and great experience. The whole team was great from the managers to finance and am grateful for everyone throughout the process, even those working behind the scenes, I would highly recommend this dealership to anyone looking to purchase a vehicle. More
After a bad spell with lots of employee turnover, resulting in poor customer service, they seem to have regained their footing. Isaac Perez managed my service and was thoroughly professional throug resulting in poor customer service, they seem to have regained their footing. Isaac Perez managed my service and was thoroughly professional throughout, explaining things clearly and openly More
Joe and the finance team made the whole process as smooth as possible. Joe was extremely knowledgeable about the vehicle and explained in detail, every feature of the car. I had been to several other dealers as possible. Joe was extremely knowledgeable about the vehicle and explained in detail, every feature of the car. I had been to several other dealerships and because of Joe’s expertise, he got our business! More
Service was a challenge at Kearny Mesa Hyundai. I had a 10:30 am appointment and was on time. The service advisor notified me of a staffing shortage and that my car would be ready between 1:30 an I had a 10:30 am appointment and was on time. The service advisor notified me of a staffing shortage and that my car would be ready between 1:30 and 2 pm. This worked fine for my schedule. I returned to the service center at 1:40 pm and waited over an hour for my vehicle. My service was a simple oil change and inspection. Tire rotation was refused as not needed which should have saved time and made things easier and faster. Even more concerning than timing issues was my vehicle panic alert being set off 4 times and alarm being set off 3 times. I received text and email notifications from Bluelink. I asked and was not given any explanation about what was happening to my vehicle. Additionally, they no longer wash the vehicle. All of these challenges add up to a poor experience. More
Took car in for a check when Tire pressure light came on. The gentleman at the desk checked me in, they kept the car to check for any leaks- without an appointment, estimated wait was a couple hours. I The gentleman at the desk checked me in, they kept the car to check for any leaks- without an appointment, estimated wait was a couple hours. I took them up on ride service home. Got the car back as promised, everything was organized & efficient. More