Kearny Mesa INFINITI

This is one of my first negative reviews I have ever given. I had high hopes for my first experience with Kearny Mesa Infinity. I called and asked when were the best days and times to bring a car in f given. I had high hopes for my first experience with Kearny Mesa Infinity. I called and asked when were the best days and times to bring a car in for service to be able to receive the car back as quickly as possible. I booked weeks out and was told to bring it in at 8am. When I arrived I was surprised there appeared to be not even one customer there and just one service writer named Gilbert. I was greeted kindly and he began to review why I was there. I began to get concerned when what was in the notes was less than accurate and then he said he “would try and have my car back to me today”. I shared I needed my car back by the end of the day as I had a meeting the next morning at 6:30am that required the car. Gilbert said it should be fine and would call me at noon with an update. I gave him the key and went back to work. Noon came and went and no call. I reached out to him and no response. At 3pm I contacted him again and this time when I asked when the car would be ready I sensed he had forgotten me and the car. He said he would call me back. He did and said NOTHING had been done and a technician hadn’t even looked at it but I COULD COME PICK UP THE CAR IF I’D LIKE TOO. I decided to let them keep the car as he assured me he would have a tech look it first thing in the morning and call me. This was very inconvenient for my work meeting that had my supplies in my car but I worked around it. That next morning I did receive a text with my estimate. The estimate included them proposing to charge me over $1,000 to fix my door latch that I later purchased online for $90 and had the shop across the street install for $50. They couldn’t figure out what was wrong with my horn but charged me $100’s of dollars to look at it and proposed I spend over $500 more to have them look at the horn again. I am not making this up. When I told Gilbert the service writer to have them do nothing and I just want my car back, he said his service manager Tom Wanless and even his general manager Peter Lazic said I would be stuck with all the “diagnostic fees” that diagnosed nothing oh and they gave me 10% off my over $100 oil change. For over 10 years I have been a customer of the Acura dealership nearby and assumed this dealership would be just as good. I was incorrect. I have deep concerns for the future of this Infinity dealership and will be taking my business elsewhere. More

I have been coming to this location for vehicle services for about 2 years and I have never had an issue. The folks here are super friendly, accompanied and knowledgeable. for about 2 years and I have never had an issue. The folks here are super friendly, accompanied and knowledgeable. More

Dealership treat customers with dignity and tries to save them money by looking for all posible discounts. I felt very well other there. Clean an professional service. them money by looking for all posible discounts. I felt very well other there. Clean an professional service. More

Kearny Mesa Infinity is honest and professional especially Adam Schmidt. I never feel like I’m getting screwed over like at other dealerships. They even hand dry the vehicle after washing. especially Adam Schmidt. I never feel like I’m getting screwed over like at other dealerships. They even hand dry the vehicle after washing. More

KMI service department is the best! I began bringing my vehicle to KMI in 2010. The staff is honest and practical. Each visit is a pleasure. vehicle to KMI in 2010. The staff is honest and practical. Each visit is a pleasure. More

Always a pleasure to interact with this dealership. Courteous and competent personnel. Prompt and timely performance of the required services. No cheap but fairly priced work and parts. Pleasant wait Courteous and competent personnel. Prompt and timely performance of the required services. No cheap but fairly priced work and parts. Pleasant waiting areas. Prior to the pandemic, great coffee and pastries (looking forward to the again.) More

Excellent customer care!!!! The service providers always go the extra mile! Prompt service and trustworthy pricing. I’m always confident and satisfied when I leave Kearny Mesa Infiniti. Adam and Darryl are go the extra mile! Prompt service and trustworthy pricing. I’m always confident and satisfied when I leave Kearny Mesa Infiniti. Adam and Darryl are the best! More

Excellent service and friendly staff. Easy to schedule and always prompt. I have been coming here for service for over 11 years. Darryl Hern is a pro at what he does.. and always prompt. I have been coming here for service for over 11 years. Darryl Hern is a pro at what he does.. More

Amazing work as per usual. Always fast and accurate. Makes it’s so easy especially if your on your lunch. Love my Infiniti and the service they provide Makes it’s so easy especially if your on your lunch. Love my Infiniti and the service they provide More

They rock. Earned trust & business every time. Pricing can be too much at times but when I can afford it I come there. Pep boys are cheaper though. can be too much at times but when I can afford it I come there. Pep boys are cheaper though. More