Kearny Mesa Kia

This review is regarding the service department. This was my third Kia, and this experience ensured it will be my last. My 2020 Kia with just 47k miles (2nd owner) suffered a catastrophic engi This was my third Kia, and this experience ensured it will be my last. My 2020 Kia with just 47k miles (2nd owner) suffered a catastrophic engine failure, a known issue. To be clear, the service representative was courteous and stated he advocated on my behalf. Despite providing maintenance records, I was accused of improper maintenance, and the service department, the district manager and KIA corporate denied any goodwill coverage while presenting a $12,000 engine replacement quote as my only option. My vehicle was at Kia Kearny Mesa for 3 months. As a repeat Kia customer, even a partial goodwill offer would have acknowledged both the issue and customer loyalty, but no such effort was made. There was no meaningful advocacy, no clear explanation for the denial beyond the maintenance allegation, and no attempt to reach a reasonable resolution. After reviewing the final invoice and photos, my independent mechanic advised that the diagnostic charges and proposed engine teardown costs appeared excessive and inconsistent with Bureau of Automotive Repair guidance. This further confirmed my decision not to proceed with repairs through the dealership. If you are considering Kia for long-term ownership, be aware that repeat customers appear to receive little consideration when serious mechanical issues arise. This experience permanently ended my relationship with Kia. More

Every visit I've had is consistently great with regard to speed and communication. No pressure at all. speed and communication. No pressure at all. More

They were great to deal with and we would go back for another vehicle when the time comes another vehicle when the time comes More

Best dealership here in San Diego. I’m always treated well on every visit, been getting my car maintenance since I purchased the vehicle I’m always treated well on every visit, been getting my car maintenance since I purchased the vehicle More

I have brought my car to this dealer for service and maintenance for a couple of years now and have never had any issues or negative experience. Staff and service are great and prices are reasonable. I maintenance for a couple of years now and have never had any issues or negative experience. Staff and service are great and prices are reasonable. I would not go anywhere else. More

Tyler, Kelly, and Francisco were so awesome! Everyone was incredibly kind and welcoming. They helped me walk out with a vehicle that was totally unexpected! Everyone was incredibly kind and welcoming. They helped me walk out with a vehicle that was totally unexpected! More

I received friendly and quick service at the dealership. Thank you, Virginia! Will be coming back. Thank you, Virginia! Will be coming back. More

The building is clean and bright. Free beverages. The staff is very helpful and friendly. I felt very welcomed, Free beverages. The staff is very helpful and friendly. I felt very welcomed, More

Thank you for great service and perfect timing. Thank you again .ramon baltazar is the Best. Thank you again .ramon baltazar is the Best. More

Best Dealership in that area. Thanks John, and Alex for getting things Done. It’s appreciated. Thanks John, and Alex for getting things Done. It’s appreciated. More