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Kearny Mesa Kia
San Diego, CA
113 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 113 reviews
May 12, 2025
It took 5 full working days to install an ordinary battery. I made an appointment for 9:am Monday and car was finished Friday at 4:30pm. The service department did NOT contact me even once to tell me battery. I made an appointment for 9:am Monday and car was finished Friday at 4:30pm. The service department did NOT contact me even once to tell me anything until I went there in person on Thursday at noon to find out what was happening. Truly terrible service. And they charged $200 to “Diagnose” the dead battery and $400 for the battery. The service technicians and service representatives are obviously overwhelmed by the volume of customers. The dealership is extremely happy with their profits, at the expense of their customers. I will drive to Carlsbad from now on for service and to purchase a new car. They know how to provide excellent service. More
by cfdenenberg
Employees Worked With
Juan
May 12, 2025
This dealership always comes through for me. I am consistently treated with courtesy and they take the time to explain what is needed without any hint of condescension. Johnny was my service rep I am consistently treated with courtesy and they take the time to explain what is needed without any hint of condescension. Johnny was my service rep recently and I give him 10 stars. More
by pheebs300
Employees Worked With
No one
May 10, 2025
I worked with Ruben my sales rep and his sales manager Mike.. I've done multiple transactions with them truly great individuals, Great service and always accommodating. I recommend Kia and Ford of Kearny Mike.. I've done multiple transactions with them truly great individuals, Great service and always accommodating. I recommend Kia and Ford of Kearny Mesa always a pleasure More
by joey
Employees Worked With
Ruben and mike, Marisol Betancourt
May 03, 2025
I love my advisor Donovan ! He is the absolute best ! He got my car serviced quickly and even had my car dropped off to me at my job ! I highly appreciate your service and have He is the absolute best ! He got my car serviced quickly and even had my car dropped off to me at my job ! I highly appreciate your service and have definitely recommended this dealership to all Of my friends that own a Kia. More
by Nicole Taylor
Employees Worked With
Donovan , Marisol Betancourt
April 26, 2025
Sean took great care of us and the service was great! My only concern was when we arrived no one came out for at least 10 minutes after my appointment time. They used to always come right out. Hopefully My only concern was when we arrived no one came out for at least 10 minutes after my appointment time. They used to always come right out. Hopefully this dealership isn’t going to change their customer service. We have been going to this dealership for over 10 years More
by tpfrang
Employees Worked With
Seam Aguirre
April 25, 2025
Making an appointment on website is convenient and efficient. Johnny is amazing and professional, very understanding and helpful! efficient. Johnny is amazing and professional, very understanding and helpful! More
by Nick
Employees Worked With
Johnny service advisor , Marisol Betancourt
