Kearny Mesa Kia

Excellent experience. I was shopping for a used car with low mileage. Did a lot of research. I found a vehicle advertised on the website but located at another location. I was shopping for a used car with low mileage. Did a lot of research. I found a vehicle advertised on the website but located at another location. Jakob picked up the vehicle and brought it to the lot for my test drive. No high pressure sales, we negotiated a good price. My expectation was to wrap up the paperwork in 90 minutes. Jessica met my expectation. It was a pleasure doing business with Jakob, Jessica and the Kearny Mesa Kia team. Thank you! More

Don, our salesperson was courjal and informative. The handoff to the finance team was horrible. They finance team tried to add unwanted items. We discussed with them the financing and terms another d The handoff to the finance team was horrible. They finance team tried to add unwanted items. We discussed with them the financing and terms another dealer had provided. We were told the other dealer was lying and the pricing was false. I was told they would bait and switch, as this is what he would do to get a customer in the door. Avoid this dealership at all costs More

My first car buying experience couldn't have gone worse. .. I do NOT recommend Kearny Mesa Kia and Ford. First off, I had a car to trade in, Eric the salesman told me they would give me $3,500 for it. I was .. I do NOT recommend Kearny Mesa Kia and Ford. First off, I had a car to trade in, Eric the salesman told me they would give me $3,500 for it. I was happy with that. Later when signing the papers, I noticed it said $3,000 instead of $3,500 for my trade-in. Eric didn't say anything about a change, he probably figured I wouldn't notice. After reading several other reviews it seems like this is a common occurrence where they tell you one price for your trade in but the papers say something different. Then, when signing papers, I read there were two extra charges, one for almost $1,000 for paint and interior protectant and another for a $2,000 car security system. When inquiring about it Gregg said it is mandatory and cannot be taken off. After some time he took off the charge for the $1,000 paint and interior protectant. Then the papers were signed and the car was mine. After more arguing Gregg said he would take off the charge for the $2,000 security system if it hadn't been 'activated' yet. So, I called back several times the next day and got hung up on, sent to perpetual hold, and talked to a sales person who said he would tell Gregg. Next day, nothing, I left a voicemail with reception and was able to talk to a few sales people who said again they would tell Gregg to call. A few days pass, nothing. I call again and talk to probably the only helpful person there who's the insurance guy who sells car insurance after you buy a car. A couple days later a lady calls and tells me she'll tell Gregg to call when he gets back to the office on Monday. Gregg never calls. It's since been a few weeks. It's very deliberately deceiving when they advertise a $15,000 car and then say there's an extra nonnegotiable charge for $3,000 of crap, making it a $18,000 car. Advertise it for whatever price it actually is, if it already has features on it worth $3,000 that 'can't be taken off' then you should probably include that in the price. But even more insult to injury is to get my hopes up saying you'll take it off but then never do. Not only that, Eric was very unprofessional taking several personal phone calls while we were talking before I bought the car. What's even better, the next day after I got the car I looked up and noticed brown smears on the ceiling that the detailer either missed or wouldn't come out but wasn't mentioned. Love my dirty new car.... I don't have people sit in the back either but the other day I opened the driver's side passenger door and it squeaks like it needs some WD-40. Love it. We'll see what other issues arrive that I didn't notice. If Kearny Mesa Kia and Ford actually want to make it right, you can call me, you guys have my phone number. I'm sick and tired of calling for rude people to answer and hang up on me, be redirected to reception's voicemail when trying to talk to a manager, get put on perpetual hold in Gregg's office, and have people say they'll 'talk to Gregg.' More

Poor customer service, disorganized, indifferent and unresponsive PLUS I don't feel they deal with customers in good faith. Based on my experience not only will I not use them for repairs, but I will n unresponsive PLUS I don't feel they deal with customers in good faith. Based on my experience not only will I not use them for repairs, but I will never buy a KIA or Ford from them and most likely from any other KIA or Ford dealer. I've owned Toyotas for 20-30 years and have never once had such problems - EVER! More

I am very pissed off!!! Today I went in for a simple recall for a SC197 HECU/ABS module. But when I left KIA Mesa my check engine light turned on while driving home and they close at 5pm so no time to recall for a SC197 HECU/ABS module. But when I left KIA Mesa my check engine light turned on while driving home and they close at 5pm so no time to turn around to the dealership! My car was perfectly fine before my service today and now my freaking engine light is on, I'm heading back Monday and I hope they don't charge for something they made a mistake on!!!! More