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Kearny Mesa Kia
San Diego, CA
300 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 300 reviews
January 24, 2026
Great experience from making appointment and getting questions answered about service needed and warranty information in advance, to customer service during check in and check out. questions answered about service needed and warranty information in advance, to customer service during check in and check out. More
by maureengardiner858
Employees Worked With
Sam Alsaigh
January 22, 2026
Everything was extremely easy, and the associate that assisted me Tach, was extremely helpful, down to even setting my phone to connect with my car. Second time purchasing a car with them and honestly wo assisted me Tach, was extremely helpful, down to even setting my phone to connect with my car. Second time purchasing a car with them and honestly would gladly do it again. More
by ellissmith27
Employees Worked With
Tach Murad, Marisol Betancourt
January 21, 2026
This review is regarding the service department. This was my third Kia, and this experience ensured it will be my last. My 2020 Kia with just 47k miles (2nd owner) suffered a catastrophic engi This was my third Kia, and this experience ensured it will be my last. My 2020 Kia with just 47k miles (2nd owner) suffered a catastrophic engine failure, a known issue. To be clear, the service representative was courteous and stated he advocated on my behalf. Despite providing maintenance records, I was accused of improper maintenance, and the service department, the district manager and KIA corporate denied any goodwill coverage while presenting a $12,000 engine replacement quote as my only option. My vehicle was at Kia Kearny Mesa for 3 months. As a repeat Kia customer, even a partial goodwill offer would have acknowledged both the issue and customer loyalty, but no such effort was made. There was no meaningful advocacy, no clear explanation for the denial beyond the maintenance allegation, and no attempt to reach a reasonable resolution. After reviewing the final invoice and photos, my independent mechanic advised that the diagnostic charges and proposed engine teardown costs appeared excessive and inconsistent with Bureau of Automotive Repair guidance. This further confirmed my decision not to proceed with repairs through the dealership. If you are considering Kia for long-term ownership, be aware that repeat customers appear to receive little consideration when serious mechanical issues arise. This experience permanently ended my relationship with Kia. More
by Chrissy.iemma
Employees Worked With
Donovan Martinez
January 21, 2026
Dealer did not fully disclose hidden fee’s (the karr security system) during price negations and credit check. I did not learn of the mandatory $2,730 security system installed on my vehicle until I met security system) during price negations and credit check. I did not learn of the mandatory $2,730 security system installed on my vehicle until I met with the finance manager which was a complete surprise and something I did not agree to during the original price negotiations. More
by jacob
Employees Worked With
Kelly Phung, Marisol Betancourt
January 21, 2026
Kearny Mesa was the best dealership we have been to. Been shopping for over a week and saw many different dealerships. This was the best one we walked into and made the sale. Been shopping for over a week and saw many different dealerships. This was the best one we walked into and made the sale. More
by Smichelle.34
Employees Worked With
Fransisco , Marisol Betancourt
January 21, 2026
I’ve been coming to Kearny Mesa Kia for years and have never been disappointed. My recent visit with the service department was due to a slight defect with my Kia Soul.. The service department got me in w never been disappointed. My recent visit with the service department was due to a slight defect with my Kia Soul.. The service department got me in within a week and did a great job. Felipe was professional, thorough and communication was excellent throughout the process. More
by coleen.sh21
Employees Worked With
Felipe in service
January 17, 2026
Best dealership here in San Diego. I’m always treated well on every visit, been getting my car maintenance since I purchased the vehicle I’m always treated well on every visit, been getting my car maintenance since I purchased the vehicle More
by ealisabeasley
Employees Worked With
Marisol Betancourt
