Kearny Mesa Subaru

Solid experience and service. Sales Rep was attentive and listened, overall a positive experience and satisfied Sales Rep was attentive and listened, overall a positive experience and satisfied More

took my brand new 2025 Subaru Outback Wilderness to this dealer to have a Subaru OEM trailer hitch installed. They returned the vehicle to me in this condition, and I only noticed the damage when I arrived dealer to have a Subaru OEM trailer hitch installed. They returned the vehicle to me in this condition, and I only noticed the damage when I arrived home and inspected the rear bumper. The damage is a deep gouge in the rear plastic bumper cover next to the hitch cutout and, because it is plastic, it cannot simply be repaired or buffed out. I was leaving the next day for Colorado to start a new job and needed the hitch to tow a trailer, so I could not leave the car for days of body work. The dealer later told me my options were: drive 1,200 miles back to San Diego so they could replace the bumper cover in-house, or accept $500. A quote from my local Subaru dealer in Colorado to replace the bumper cover is approximately $1,700, so $500 will not make me whole. When I asked for their insurance information so I could open a claim, they refused to provide it. In trying to figure out who ultimately stands behind this dealership, I researched the ownership and learned the dealership group is owned by a Mexico-based entity, which made it even harder to get clear accountability. Subaru corporate also declined to help, stating that the dealer is an independent contractor. In contrast, when a Cadillac dealer damaged my vehicle years ago, Cadillac corporate followed up after the visit and, once informed of the issue, had the dealer provide approximately $2,000 in Cadillac‑branded merchandise as compensation. I expected at least a comparable level of support from this dealership and from Subaru. I now have a brand new Subaru with a large gouge in the rear bumper, and no reasonable solution offered to cover the full cost of proper repair. Based on this experience, I would highly advise caution when doing business with this dealership, especially if you expect Subaru to stand behind the work performed in their name. More

Brought my Crosstreck in for a simple oil change. They quoted me 2 hr wait. 3 hrs later, my “advisor” had not notified me about a delay in the shop, but was enjoying a fast food sandwich . I only fou They quoted me 2 hr wait. 3 hrs later, my “advisor” had not notified me about a delay in the shop, but was enjoying a fast food sandwich . I only found out because I asked. So ZERO customer care. Avoid avoid avoid! More

Excellent customer service. World class attention. Job was done quickly and completely. I am happy I purchased my electric Subaru solterra at Kearny mesa subaru. They have demon World class attention. Job was done quickly and completely. I am happy I purchased my electric Subaru solterra at Kearny mesa subaru. They have demonstrated and they make me feel like a valued customer. Thank you! Completely satisfied with their care. More

Kearny Mesa Subaru had the best in inventory, the best experience with Joe our sales person, and the best in after sales with Cameron who again explained the helpful safety technology that Subaru puts in experience with Joe our sales person, and the best in after sales with Cameron who again explained the helpful safety technology that Subaru puts into their cars. It was so worth our time to drive to Kearny Mesa for my purchase of the beautiful Subaru Forester hybrid touring model. It’s a great dealership that you can get peace of mind in getting transparency in pricing, and in education as to the car you are interested in, along with the best in follow-up in customer service. More

I was very pleased and impressed with Kearny Mesa Subaru and their customer service. They went above and beyond to find me the right car. and their customer service. They went above and beyond to find me the right car. More

Great experience with Kearny Mesa Subaru! Very happy with my Forester Hybrid. Highly recommend this dealer! Very happy with my Forester Hybrid. Highly recommend this dealer! More

The Subaru Staff in Kearny Mesa that I talked to when I by my car, they are and helpful. by my car, they are and helpful. More

The Finance Department Customer Service is one of the worst I have worked with. They don’t answer their phone when you call and when you finally get a hold of someone they have attitude as if you are bot worst I have worked with. They don’t answer their phone when you call and when you finally get a hold of someone they have attitude as if you are bothering them. I had to call multiple times about receiving a refund for a warranty that I purchased when I bought my vehicle. When I sold the vehicle I went into the store and talked with Finance Department, they said they would contact within the week to tell me how much I was getting for my refund. It has been 3 weeks and I have had to call them multiple times and I still do not have an answer. This type of customer service is unsatisfactory and I’m glad that I will not have to deal with Kearny Mesa Subaru in the future. It would be nice if they would returned my phone calls and emails. More

The Service Staff is well-trained and knowledgeable. I am a busy person. They respect that and get me in and out quickly. But not before they go over a detailed checklist on my car's condition. I am a busy person. They respect that and get me in and out quickly. But not before they go over a detailed checklist on my car's condition. More