Keeler BMW

Purchased a pre-owned M4 here last year that had tinted windows. Now a year later they refuse to inspect that car even though they sold me the car in the exact same condition as purchased and admitted to i windows. Now a year later they refuse to inspect that car even though they sold me the car in the exact same condition as purchased and admitted to inspected it that way before selling it. Won't ever return after this. Now i have to deal with getting it removed or find someone else to inspect which is gonna be basically impossible. Also service prices are insane. Would never get another service here. More

Dustin helped me with my new car purchase. Best experience. Highly recommend them. If you are looking for a new or used car please call Dustin at Keeler. Best experience. Highly recommend them. If you are looking for a new or used car please call Dustin at Keeler. More

Overall great experience! Olivia and Saemee were extremely helpful. I was unexpectedly looking to purchase after an accident and they made everything so easy. Olivia and Saemee were extremely helpful. I was unexpectedly looking to purchase after an accident and they made everything so easy. More

This dealership demonstrates through actions it does not care about customer satisfaction. Terrible communication and because of my experience with Keeler, I'm no longer interested in ever buying a BMW. The care about customer satisfaction. Terrible communication and because of my experience with Keeler, I'm no longer interested in ever buying a BMW. The new owners Keeler will hopefully learn how harmful this existing team is damaging the BMW external brand. More

Convinced this dealership does not want to sell a car. Was looking to buy a new X3 and it was the worst experience. They will keep you waiting forever while meeting with other customers, low ball your tra Was looking to buy a new X3 and it was the worst experience. They will keep you waiting forever while meeting with other customers, low ball your trade in, and treat you as inconvenience. If you’re looking to waste time and be treated poorly, Keeler is the place for you! If not, do yourself a favor and go to BMW of South Albany. More

Dustin Jewett sold me my 2nd BMW and I’m very happy. Dustin is an Amazing salesman and goes above and beyond to ensure that every goes smoothly .. I recommend Dustin when purchasing a vehicle . Dustin is an Amazing salesman and goes above and beyond to ensure that every goes smoothly .. I recommend Dustin when purchasing a vehicle . More

The service department is horrendous. completely mismanaged, overbooked, incompetent. Not the service level expected from a Lucerne car brand. completely mismanaged, overbooked, incompetent. Not the service level expected from a Lucerne car brand. More

Gene and Joe were fantastic to work with. I got exactly what I wanted! A great experience for sure! I highly recommended these guys and this dealership! I got exactly what I wanted! A great experience for sure! I highly recommended these guys and this dealership! More

Best service in the world. Had over 10k worth of upgrades and cosmetic's done to make my 2018 M550i be show room condition. Collin was the best Service Rep to work with, extrem Had over 10k worth of upgrades and cosmetic's done to make my 2018 M550i be show room condition. Collin was the best Service Rep to work with, extremely professional and knowledgeable on parts and service, Technician Cody was superb and knows what he is doing, wouldn't trust anyone else to touch my car! More

Service department does not communicate with the customers and, seemingly, not with each other. The very 1st issue with the car that I brought up when making the appointment, when speaking with t customers and, seemingly, not with each other. The very 1st issue with the car that I brought up when making the appointment, when speaking with the service advisor, was never addressed nor fixed. Delivery was a complete nightmare! Again, absolutely NO communication. This was not an oil change. The final bill was $4991. And not everything got fixed. The service department "communicates" with customers via automated text. This is by far the worst experience we've had there. Although, we've had other inconvenient and poor service there before. It's an hour away from where we live. But, we are considering a longer drive to avoid these issues with this group again. To add, this is our second and last vehicle we've purchased there. More