Keeler BMW

The BMW service advisor I dealt with at Keeler doesn't know his products ("Your 325's control arms are forged steel, so a tow hook won't hurt them" -- just one sample quote), and he wouldn't budge when I know his products ("Your 325's control arms are forged steel, so a tow hook won't hurt them" -- just one sample quote), and he wouldn't budge when I asked for transportaion the SECOND time my brand new car had to be towed within its first thousand miles: I had to contact the general manager, who corrected the problem (barely). I should have bought from Carbone (Utica, NY), and certainly will the next time around. More

wanted to buy a new old stock car. i was ready to sign but asked for mud flaps and floor mats to be thrown in the deal. the sales manager was not accomodating in the least, despite the fact that this car but asked for mud flaps and floor mats to be thrown in the deal. the sales manager was not accomodating in the least, despite the fact that this car has been sitting on their lot for a year already and will continue to do so meaning they'll have to pay for it sitting there - together with the fact that what i was asking for cost them about $100 at cost (what's $100 to accomodate a buyer?)!<br><br>this, to me, is symbolic of what to expect with this dealership. no effort to accomodate the potential buyer or to please them and provide 100% satisfaction. More