Keeler Mini

Easy to Deal With I was driving by and decided to stop in. Glad I did. Anthony was easy to work with. Took his time with us and helped us decided on a great great litt I was driving by and decided to stop in. Glad I did. Anthony was easy to work with. Took his time with us and helped us decided on a great great little 2 door hardtop. Was ready in no time and had it that night. Only problem was with the administrative office of the dealership. Seems that the right hand is not told what the left hand is doing. Had to return once for a mix up with the title office and then had to fax the insurance form again. Vehicle itself is great, Anthony was great to work with. The folks upstairs need to work on it. More

I must have called and emailed these two a billion times. I had bought a MINI Cooper S from another BMW dealership downstate and had issues with the vehicle. Because the drive to the dealership where I purch I had bought a MINI Cooper S from another BMW dealership downstate and had issues with the vehicle. Because the drive to the dealership where I purchased my MINI is so far from where I live, I decided to get the work done at Keeler (I wanted somewhere experienced with MINI fixing my vehicle). Bill's unwavering patience and Tom's transparency and honesty (he actually showed me the vehicle's service history on his computer) have given me faith in Keeler's mission. I've heard mixed reviews about Keeler but I have experienced nothing but honesty and accommodation. More

Long story short...a rubber fitting failed on my car, which caused my turbo and other such related items to fail on my vehicle. They determined my warranty was invalid (they or mini, either one I don't which caused my turbo and other such related items to fail on my vehicle. They determined my warranty was invalid (they or mini, either one I don't particularly care). Repairs cost me about 4,000 and then when all was said and done and I went to pick up my car they had put the same (obviously broken) rubber fitting back into my car. I realized this mistake before driving off the lot. When I pay 4,000 (which according to this deal is 1/4 of my 20,000mi JCW Mini in pretty good condition considering my turbo issue) I expect no issues...especially when considering this "5 dollar part" quoting David the head service manager for keeler, is the only thing found that could have damaged my turbo. While one end of the service branch is telling me that the only thing they found in my car were chucks of rubber, the other side is telling me "no way." FYI...that 5 dollar part was also on my original bill, so I was charged for this service however, it wasn't performed. Other then that my dealings with Bill (Mini Service advisor) were great, possibly the only honest sole in the building other then the desk lady. More

Fabulous service and support. Bill went out of his way to make sure that my Mini was repaired and he was even able to get the parts covered by Mini. Super communication and personal attention. I highly recom make sure that my Mini was repaired and he was even able to get the parts covered by Mini. Super communication and personal attention. I highly recommend Keeler and their service department for your Mini or other vehicle. Go and see Bill, he is the best! More

I ended up stranded ~30 minutes from Albany airport early last week, almost three hours from home. I've got coverage through MINI roadside assistance that towed my car to Keeler MINI service. My service last week, almost three hours from home. I've got coverage through MINI roadside assistance that towed my car to Keeler MINI service. My service advisor, Bill Fitzpatrick, was kind and professional, keeping me updated on the progress on the service of the car. They listened to the list of observations about what I saw/felt/heard from my car and wrote everything down for the service group to see. I had thought that my local MINI dealer's service department was good. I mean, they've won awards and stuff. But I never felt like more than a nuisance number to them and always nickel-and-dimed. NOT at all with Keeler. Thanks for the wonderful service experience! More

The Freelander was a dog from the word go. Slowly but surely it was one thing after the other. OK bad car. But to keep returning to get the same thing fixed! The cost of no repair was unacceptable. T surely it was one thing after the other. OK bad car. But to keep returning to get the same thing fixed! The cost of no repair was unacceptable. Traded the car in. The engine was getting ready to go. Replacment parts are hard to find. So I see it a manufacturing and service problem. More

HAD VEHICLE THERE OVER 2 WEEKS WITH NO CONTACT FROM SERVICE. AFTER CALLING FOR AN UPDATE, TRUCK WAS "JUST FINISHED". DROVE OVRER 2 HRS TO GET RUCK ONLY TO FIND IT DIRTY AND BIRD CRAP ON WINDSHIELD AND SERVICE. AFTER CALLING FOR AN UPDATE, TRUCK WAS "JUST FINISHED". DROVE OVRER 2 HRS TO GET RUCK ONLY TO FIND IT DIRTY AND BIRD CRAP ON WINDSHIELD AND NOT FIXED. I LEFT VEHICLE, CALLED NEXT DAY AND WAITED ANOTHER 2 WEEKS. PROBLEM STILL NOT FIXED. HAD TO CONTACT LAND ROVER FOR FUTHER ASSISANTCE. SCORE CARD- 3 MIS-DIAGS, 2 PARTS INSTALLED AND NOT NEEDED, LOOSE BOLTS THAT SECURE GAS TANK, READ ON MY ORDER THAT MY BRAKES WERE LOW AND NEEDED REPLACEMENT SOON BUT WAS NEVER GIVEN A QUOTE OR MEASURMENTS ON HOW SOON I WOULD NEED BRAKES. TRUCK NOT FIXED STILL, INFORMED SERVICE WRITER OF TO DUPLICATE PROBLEM (FALLS ON DEAF EARS-WAS TOLD THAT I DON'T KNOW WHAT I AM TALKING ABOUT.). GOOD PLACE TO BUY A LAND ROVER, BAD PLACE TO HAVE IT SERVICED More

Last year I purchased an “Indy blue” Cooper S from Keeler Mini (a decision I regret to this day). From the time I placed the order to the time I received the vehicle I had to deal with no less th from Keeler Mini (a decision I regret to this day). From the time I placed the order to the time I received the vehicle I had to deal with no less than five different sales persons. The majority of these “professionals” seemed less than interested in my business as they dragged their feet in replying to my phone calls. In some cases I had to leave three messages before my call was returned.<br><br>I finally receive the vehicle and all is well until I wash it for the first time. At this point I noticed the front right side of the car appeared as if someone had sanded the finish off it. Closer inspection revealed the plastic molding around the front right wheel had been sanded to the point of removing the textured finish from it, the same “phenomenon” had occurred to the right side vent cover. I then noticed white paint dots on the window moldings, windshield wipers and parts of the body itself.<br><br>At this point I made an appointment to bring the car in to have these issues, and a couple of other minor items addressed.<br><br>I brought the car in, and after a few hours the service department representative came and told me the car was done. The minor issues were taken care of along with all molding around the wheel and vent cover, the finish/paint problem had not been addressed. Obviously I was not happy, the service department rep suggested I speak with the body shop manager.<br><br>The body shop manager informed me he was short handed that day and didn’t have time to fix the car. He then suggested I make an appointment for the following week. Now I’m really unhappy as I made the appointment (and took the day off work) specifically to get this taken care of. I then started to question the body shop manager as to how this could have happened…his response floored me; “sometimes we will do some touch up work out in the back lot, and some over spray must have blown onto your car…” I am now beyond unhappy and wondering what kind of rinky dink operation is this?<br><br>So now it is all crystal clear…. over spray gets on the car, a half-hearted effort is made to remove the over spray creating the scratches and damaging the molding. Unfortunately that’s not the end of the story.<br> <br><br>I get the car home and take a closer look around the vehicle, the new vent cover has been installed incorrectly and one of the clips that hold it in place is exposed. I then open the hood and look at the new plastic molding around the right front wheel. Although the outside looks brand new, the inside of this molding is covered with sand and mud. Could this be because the part was taken from another car on the lot? Could this also mean my damaged part is now on that vehicle? At this point nothing would surprise me.<br><br>Speaking of surprises, I’m not pleased with the two holes drilled through the front bumper for the purpose of mounting my front license plate holder. I understand that in New York State the front license plate is required by law, but there must be a non-destructive way to mount it. Do you mount the front plates on the Mercedes, BMW’s or Land Rovers in that fashion? What if I move to a state where the front plate isn’t required? I must contract a body shop to repair the damage?<br><br> More