Keene Dodge Chrysler Jeep Ram

1 star – and that’s only for Adam) We went to Keene Dodge Ram Jeep in Jarrettsville, MD fully prepared to purchase a brand-new RAM 3500 in cash — nearly $100,000. No financing games, no tire-kicking, n Dodge Ram Jeep in Jarrettsville, MD fully prepared to purchase a brand-new RAM 3500 in cash — nearly $100,000. No financing games, no tire-kicking, no wasting time. We had an appointment and were serious buyers. Our salesman, Adam, was absolutely fantastic — professional, respectful, knowledgeable, and genuinely top-notch. Frankly, my recommendation to Adam is to find a different dealership to work for, because he is excellent and the rest of the team we unfortunately encountered completely undermines his ability to sell. He deserved that sale. We were very close to agreeing on numbers when a so-called “sales manager,” Robert, came out — and that is where the entire experience went off a cliff. Robert is, without question, the worst manager or employee we have ever encountered in any business or industry. From the very first handshake, his demeanor felt condescending, dismissive, and overtly misogynistic. Although three of us were present, he made it painfully clear that he only wanted to speak to the male in our party — who was NOT the decision-maker or the one with the funds. As a customer — and as a woman — I was absolutely disgusted. Robert repeatedly rolled his eyes at me, huffed, talked over me, and at one point even “shushed” Adam and put his hand in his face while Adam was speaking. At that moment, we explicitly told Adam that we wanted to hear him, because Robert’s behavior had become so unprofessional and hostile. It became very clear that Robert only wanted things his way, and that his ego mattered more than customer satisfaction. Any attempt at discussion was met with attitude and belittlement. We left solely because of Robert. Despite this, we later called back because we were still genuinely interested in the truck — only to be told that Keene would no longer do business with us. Let me be very clear: • We were not rude • We were not yelling • We were not disrespectful We simply wanted to purchase the truck at the advertised price. And judging by many other reviews, this appears to be a pattern — advertised prices that are not honored, seemingly used only to get customers in the door, followed by belittling customers for expecting the advertised price to be real. To add insult to injury, our trade-in: • KBB low trade value: $12,800 • Keene’s offer: $8,000 When we expressed that this was offensively low, they acted shocked and treated us as though we were unreasonable. This dealership is an absolute mess. Between the reviews, the condition of the building, and even the appearance and behavior of management, it is painfully obvious that customer satisfaction, professionalism, and transparency are not priorities here. I do not recommend this dealership to anyone. I genuinely do not understand how they are still in business. Again — Adam, I’m sorry. You were fantastic, and we truly wish we could have completed the deal with you. As for Robert — he should not be managing people, customers, or sales. Avoid this dealership. More

This place was amazing! James made sure that I left with the Jeep that I wanted! Customers service is a 10 plus!! If you are looking for a car dealership that really cares a James made sure that I left with the Jeep that I wanted! Customers service is a 10 plus!! If you are looking for a car dealership that really cares about your needs and does all that they possibly can to get you approved, Keene Dodge is your place!! More

I wanted to share my experience since this dealership clearly values poor customer service. I reached out about a Dodge Charger, and the internet sales manager emailed me saying it wasn’t on the lot and clearly values poor customer service. I reached out about a Dodge Charger, and the internet sales manager emailed me saying it wasn’t on the lot and they didn’t know when it would arrive. The very next morning, a rep named Adam contacted me saying the car was “sitting out front.” I challenged him on this, asking for photo proof since the internet manager had just told me it wasn’t there. I have zero tolerance for dealerships trying to lure customers in with false information. Instead of simply providing a photo of the car, Adam chose to get an attitude with me. I’m not sure what kind of operation this dealership is running, but from my experience, it’s shady, lacks transparency, and can’t be trusted. More

Absolute terrible dealership. Price gouging, and charging processing fees higher than Maryland state allows for. Highly recommend not using this dealership. Price gouging, and charging processing fees higher than Maryland state allows for. Highly recommend not using this dealership. More