Keene Dodge Chrysler Jeep Ram

Brought 2010 Challenger in for numerous issues most covered by warranty. They replaced water pump, electrical module then found we had no heat. They said it was the heater core and replaced it saying covered by warranty. They replaced water pump, electrical module then found we had no heat. They said it was the heater core and replaced it saying it wasn’t covered. After replacing the core they determined that wasn’t the problem. They told us we wouldn’t be charged for the heater core because that wasn’t the problem. They determined it was the oil cooler. When we went to pick up the car after 3 weeks they charged us for the heater core and denied they ever told us we wouldn’t be charged. We drove off the lot frustrated by their lack of service and integrity only to find the dash vent was falling out. They had broke the locking tabs but pushed it in enough to make it look like nothing was wrong. Quality of service is far from acceptable. Then they talk to you like you don’t know anything about cars. As an aircraft mechanic, I am familiar with how maintenance is done. They couldn’t even produce the old part so there was no way to know if we even had a bad part or if it was just their bad decision to change the part. More

Bought a used truck from Keene, there where two surprises when I got there to complete the transaction, the truck had a Ravelco antitheft device installed and an aftermarket light bar behind the grill. I had when I got there to complete the transaction, the truck had a Ravelco antitheft device installed and an aftermarket light bar behind the grill. I had inquired twice about modifications and these two items were overlooked. Ultimately I was okay with the two additions and completed the transaction in about an hour including a test drive. I won't ding them on stars because they were great to deal with versus some of the other dealers I spoke with in hunting for a used TRX. More

I have purchased 13 vehicles from them and I have never, ever had a problem ever had a problem More

The associates were easy to deal with via email, over the phone, and in person phone, and in person More

Outstanding service. Keene treats you like a long-time valued client even when you have not purchased anything from them. It is hard to believe that the service could imp Keene treats you like a long-time valued client even when you have not purchased anything from them. It is hard to believe that the service could improve after purchasing a vehicle, but it did! Then you became like a member of the family. Their patience in answering questions is unparalleled. My family owns a variety of makes and models, more than Keene currently sells. If Keene sold more models, we'd certainly be purchasing even more vehicles from them! -Crystal Pickett More

Be careful of this dealership for used vehcile. . As they do not disclose all information and ask for a engine code scan.. They will quicly pass you off from sales to service for any complaint. J . As they do not disclose all information and ask for a engine code scan.. They will quicly pass you off from sales to service for any complaint. Just looking do a sale 😀 More

This dealership has phenomenal service staff. They are knowledgable, professional and friendly. They sincerely care about the customer. They are knowledgable, professional and friendly. They sincerely care about the customer. More

Bought a used Dodge Ram truck there and was very satisfied with the buying experience. Gary Smith was our salesman and he is great; Vinny was our financial person and he is excellent as well. Both satisfied with the buying experience. Gary Smith was our salesman and he is great; Vinny was our financial person and he is excellent as well. Both worked tirelessly to get our deal finalized, even past closing time. Prices are competitive and the people we worked with are friendly and not pushy. Recommend this dealership. More

Every time I bring my vehicle in for service, I’m greeted with friendly and knowledgeable staff. with friendly and knowledgeable staff. More