Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Keene Dodge Chrysler Jeep Ram
Jarrettsville, MD
81 Reviews
At Keene Dodge Chrysler Jeep Ram, we're proud to serve the drivers of Jarrettsville with some of the most popular vehicles around Maryland, and the country. We're committed to giving drivers from across the Bel Air North, Fallston, Parkville, Arberdeen and Towson region the best in customer service, with a topnotch selection of brand-new vehicles to choose from, as well as an extensive inventory of pre-owned car, truck and SUV. Plus, with our expert finance, service, and parts centers in house, we strive to be your one-stop dealership for all your automotive needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 81 reviews
April 01, 2022
I’d stay away from this place. Don’t believe their advertised internet pricing. Was looking to purchase a truck and they not only wouldn’t honor their “advertised” internet price, Don’t believe their advertised internet pricing. Was looking to purchase a truck and they not only wouldn’t honor their “advertised” internet price, they reverted back to MSRP and added another $4995 for BS market adjustment. In my opinion these people suck and are ripoffs! I’ve got one on order for $9K under MSRP so I’m just gonna wait. Good luck with these people if you want to be ripped off. Remember, this shortage isn’t gonna be forever. Bend over when you sell your vehicle if you pay over! Don’t waste your time here. More
by Tim
Employees Worked With
Bruce Hammond
Helpful February 23, 2022
Went to Keen to look at a new truck. We were glad we did our homework on our trade-in value and new truck prices before purchasing from them. We would have gotten ripped off. Their trade We were glad we did our homework on our trade-in value and new truck prices before purchasing from them. We would have gotten ripped off. Their trade in value was a slap in the face. We are purchasing a new truck from another dealership that we did not have to dicker back and forth with on prices. We are getting a lot more truck for a better price from this other dealership in PA and the trade in value was good, too. More
by tracyzman
Employees Worked With
CD
February 10, 2022
Did not purchase my gladiator at Keene, but took it there for the first service and it was an excellent experience. From scheduling to check in and checkout everyone was super friendly and helpful. Will defi for the first service and it was an excellent experience. From scheduling to check in and checkout everyone was super friendly and helpful. Will definitely be using Keene for all of my future service needs. More
by Elwiv
Employees Worked With
Don’t have her name, but the front desk service gal was super friendly and easy to work with!
October 12, 2021
Service was the best had me in an out in no time. There service Rep Brandon was very knowledgeable an a master of his craft highly recommended A++++!!!!! service Rep Brandon was very knowledgeable an a master of his craft highly recommended A++++!!!!! More
by nolimit
Employees Worked With
Brandon Carnell
May 23, 2021
Bought 3 Jeep’s here several years ago within a few months of each other. Wonderful salesman , Scott, is no longer working here, unfortunately. We have had all 3 Jeeps serviced here since we purchase months of each other. Wonderful salesman , Scott, is no longer working here, unfortunately. We have had all 3 Jeeps serviced here since we purchased them and have had no complaints at all about the service department. They are always efficient, explain everything they think needs to be done in detail and our vehicles are always returned to us within a very short period of time. More
by irishfreck
Employees Worked With
Unknown
April 02, 2021
Keene Dodge worked very hard to find us our truck. Kaylee was fantastic. They did excellent job overall. They had to go out of state to get the vehicle we wanted. was fantastic. They did excellent job overall. They had to go out of state to get the vehicle we wanted. More
by Happy customer
Employees Worked With
Kaylee and Ryan
March 29, 2021
I just purchased a 2021 RAM 3500 cab/chassis for my utility company and as a first time buyer at Keene my experience was very good. Mr. Jason Goodman, Commercial Specialist, was exceptional. I had c utility company and as a first time buyer at Keene my experience was very good. Mr. Jason Goodman, Commercial Specialist, was exceptional. I had configured many options to fit my needs and his knowledge, expertise and practical advise was sound and very helpful. The staff support of the sales process was first rate. More
by cutility
Employees Worked With
Jason Goodman
January 20, 2021
My experience with Keene has been awful. I live a couple hours away so I wanted plenty of pictures and a walk around video of a 3500 Ram. After 3 days of talking to the salesman I still had not received pic hours away so I wanted plenty of pictures and a walk around video of a 3500 Ram. After 3 days of talking to the salesman I still had not received pictures of under the truck or a video as requested. When it came to negotiating they were very unwilling to work with me, and I am very aware of how far negotiations can go with dealerships. Once they presented a spreadsheet they did not have the correct numbers we had talked about. These salesman would much rather push the customer off until the next day it seems like. Would not recommend. More
by Daytw87
Employees Worked With
Amy/Kaylee
