Keffer Chrysler Jeep Dodge Ram

1st visit-3hrs just to see the car I knew I wanted. Salesman kept leaving and coming back. I was not allowed to leave until I took a test drive. The doorway was blocked. 2nd visit-3 hrs.They didn't ha Salesman kept leaving and coming back. I was not allowed to leave until I took a test drive. The doorway was blocked. 2nd visit-3 hrs.They didn't have the color I wanted but could get it from another dealer. I could not get a direct answer as to the interest rate on the loan. They put through the credit app even when I said we had no deal w/o the info. I signed that I would accept the car they could get in 2 days if the loan was good. For the next 2 weeks I kept getting a story that the dealer sold the car they were holding for me but they did get another one somewhere else. Still no info on the interest rate. 3rd visit-3 hrs. Could not get info on the loan until a few minutes before the car was ready.Even though I was not taking the car with me, and someone would be dropping at my place at 4pm, I had to wait until it was detailed. They knew I was coming but did nothing. Jason, my salesman said he would be there at 8:30 AM. I got there at 9 and he wasn't there. When the manager called him at home, he said he thought I was coming in the afternoon which was a lie since he wanted me to pick it up at 5 the night before. They put my cred app in that 3rd day for a second time because nobody bothered to look for my file. That was 2 credit checks which effects my credit score.The price I agreed to was for a different car and some of the extras were not in this one. I was to get credit for them but it never happened and I guess they just wore me down but it was more than $1000. When the car was delivered, he was to show me where everything was and all the features. He just handed me the keys and said goodbye. There were other problems but I'm getting upset again so I will stop now. This is my 6th Chrysler Motors car and if I stay here in Charlotte, it will be my last. The dealership is poorly run. All they are interested in is the team spirit and rah rah. More

Since I arrived in Charlotte back in the early 1990's I have shopped for my cars at Keffer. Everytime I go there they are very gentle, courteous and attentive to my vehicle needs. Whether it is to buy a have shopped for my cars at Keffer. Everytime I go there they are very gentle, courteous and attentive to my vehicle needs. Whether it is to buy a car or to get maintenance on my vehicle. This time my teenage son was shopping for his first vehicle. He is 14 1/2 so I am actual purchaser, however, they treated him with dignity and assisted him in finding the right one for his first car. We test drove several but Juluis quietly explained to me that he knew which vehicle would be chosen. He was right. Michael chose the 2008 Dodge Avenger and I chose the other one he had chosen a 2011 Dodge Caliber. Both great cars with good gas mileage. We were both treated with respect and care. We are both fully satisfied and completely happy. I highly recommend Keffer to anyone in need of a car. If they don't have it they will get it for you. I personnally will only shop at Keffer. More

I was pleasantly surprised when I ventured into the dealership on a whim to analyze my options to upgrade my 2008 Jeep. I had previously been to a Ford dealership that I had to wait on service, and wa dealership on a whim to analyze my options to upgrade my 2008 Jeep. I had previously been to a Ford dealership that I had to wait on service, and was given less than satisfactory salesmanship when trying to work within my boundaries and terms. However, I was immediately introduced to Andy Bell who listened to my specifications, and we began on a journey of discovery to find that perfect Jeep. He not only assessed my terms, but factored in my character and current comfort level. He worked within my parameters and pinpointed the option that would work best for me and my lifestyle. Never was I pressured to purchase a vehicle or go outside the realm of reality. I absolutely am in love with my new Jeep! I would highly recommend this dealership. More

I had a great experience at this dealership. WILLIE my I had a great experience at this dealership. WILLIE my salesman was great. He listened and helped me get the jeep that i wanted at the price i was I had a great experience at this dealership. WILLIE my salesman was great. He listened and helped me get the jeep that i wanted at the price i was looking for. He never tried to put me in something else like alot of salesman will try to do. Next there was FRANK, what a great guy. He really helped me get the vehicle i wanted and worked really hard FOR ME, and for that i am very thankfull. Last but not least there was DONNIE. Thank you so much for taking the time to explain the ins and outs to my Jeep Wrangler Unlimited. Donnie showed me how everything worked taking 2 hours out of his time to make sure i knew how the soft top went up and down correctly. I had the best car buying experiece. THANK YOU ALL Sincerely John Tallman Gold Associates More

Andy Bell sold me my new 2011 Dodge charger. I have had many new cars from different dealers within the past 10 years and by far he was the Best Sales consultant that I have ever had the pleasure to deal w many new cars from different dealers within the past 10 years and by far he was the Best Sales consultant that I have ever had the pleasure to deal with! I will def buy another Dodge and most certainly go back to Andy Bell at Keffer to purchase my next car in three years!All in all it was a great experience and I will recommend Keffer to my family and friends and tell them to ask for Andy!!! Go Bills!!!! More

The service I received at Keffer was wonderful. Everyone, from the salesperson to the finance managers, worked to insure I got what I wanted. I was completely satisfied with the service and the vehicle whic from the salesperson to the finance managers, worked to insure I got what I wanted. I was completely satisfied with the service and the vehicle which, by the way, was a 2011 Jeep Unlimited Sahara edition...fully loaded!!!!!!! Brandon went over and above my expectations of a "good" salesperson. Brandon came in on his day off to deliver the vehicle to me personally and to make sure I was satisfied. GO KEFFER JEEP DODGE!!!!!!!!! You are the BEST!!!!!!!!! Oh yeah, and as far as recommendind your dealership...I am going to tell everyone I know to come to you guys!!!!! You have earned a customer for life!!!!!!! More

I was welcomed at Keffer when I first walked in the door by Joey and he immediately worked to gain a good understanding of exactly what I was looking for. Joey and Jason had a lot of knowledge about each v by Joey and he immediately worked to gain a good understanding of exactly what I was looking for. Joey and Jason had a lot of knowledge about each vehicle I was interested in and helped direct me to the perfect car for me (Jeep Patriot). We took a test drive (great test drive, really showed off the car) and they found a couple of cars for me to choose from that fit my needs. I went to test drive a couple of other cars, but none compared, and when I went back to purchase the Jeep, Donnie was helping Joey and they took care to make sure I understood everything and that I was happy with my deal. We had a couple of issues with financing (I was purchasing out of state), but Paulette took a lot of time and effort to fix everything for me to get the best price possible. I really appreciated everyone's attention and friendliness at Keffer, and I would certainly recommend it to other buyers for both their customer service and their quality cars - I love my new Jeep! More

In January 2010 I was looking for a vehicle and looked online and saw that this dealership had used vehicles and all the information and prices to view. I made an appt to see a sales person and that is w online and saw that this dealership had used vehicles and all the information and prices to view. I made an appt to see a sales person and that is when I met Julis. He greeted you with a warm friendly smile and a firm hand shake. I test drove the car that I selected and he did his best along with the finance manager to find a bank to finance me it was a long day due to it being a bank Holiday and some banks were closed. None the less I wasn't able to get financing for the vehicle I really wanted other options were offered I declined. I continued to check the website and saw a 2008 Ford Fusion and called Mr. Tinsley and he checked into everything and financing was available and I left a happy customer not only because of the new vehicle but because of the service I was provided. Yes I would recommend Julis and the dealership. Julis More

I had been to a few other dealerships before stopping by Keffer and the difference in customer service was night and day! My salesman Julius was 100% of the reason I chose to purchase a car from Keffer. He Keffer and the difference in customer service was night and day! My salesman Julius was 100% of the reason I chose to purchase a car from Keffer. He made me feel at home and did not pressure me in any way to purchase a car..a relief for me. When shopping for a car without my husband the other dealerships were focused on getting me to purchase a car quick without giving me time to research or discuss it with him. I felt like I was a walking target to be taken advantage of until I stopped by Keffer. From the moment I walked in I was warmly greeted & taken care of from start to finish. Julius was more than patient to show me the car and explain everything from A-Z. Frank was also great when it came time to be introduced to the sales manager by Julius. In the previous dealerships I visited there was a 3 ring circus of fast talking managers paraded through the office I sat in trying to pressure me into a deal that I didn't even understand....not Frank, he was happy to explain the terms and even give me the paperwork to take home and discuss with my husband. I was able to research my car and speak with my husband without any pressure to "Buy this car NOW!" allowing me to feel confident that I'm making a smart purchase. I am extremely pleased with my overall experience with Keffer and will definitely be purchasing any future cars from Julius! Thank you Julius and the Keffer Family Amanda Teigue More

The customer service I received at Keffer Chrysler is one that I will never forget. I have purchased two cars from them. My sales person, Julius Tindell gave me great customer service both times. He knew that I will never forget. I have purchased two cars from them. My sales person, Julius Tindell gave me great customer service both times. He knew the product from the inside out, he also new every car on the lot and the gas mileage of each one, which is very important doing these days and time. I appreciate everything that he and everyone else there has done for me when it came to picking out a car. I was able to purchase the car that I wanted with a payment that fit my budget. I was offer other incentives and explained how important they were to have, like gap, tire protection, the train, and a extra warranty. It was left up to me if I wanted to get these things or not and with my experience with my first car I decided with the second car to purchase everything that was offered. Thanks again to Julius and everyone else who gave me great customer service at Keffer Chrysler. I will be back. More