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Keffer Chrysler Jeep Dodge Ram

Charlotte, NC

4.4
1,522 Reviews

8214 E Independence Boulevard

Charlotte, NC

28227

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Showing 1,522 reviews

September 02, 2015

Kim Erickson and Jeff Reed My Fiance and I purchased a Jeep Grand Cherokee this past Monday and were very impressed with the patience that Kim had while we took forever to decid More

by cncoop61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Reed, Kim Erickson
Sep 10, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Congratulations on your Jeep Grand Cherokee. Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Kim and Jeff was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Kind regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

September 01, 2015

Awesome car! Purchased the challenger scat pack and absolutely love it! Bob was friendly and not pushy. Great man to deal with! Will definitely go back for my next More

by Elvira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert ( Bob) Mcchesney
Sep 03, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Elvira, we appreciate you taking time to leave us a great review! We are pleased to hear Bob did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

September 01, 2015

Mike Lewis took real good care of us! Keffer is my car place. I have purchased a lot of cars from them. They always take real good care of me and keep me coming back. More

by mrohlinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeef Reed, Shaun Shore, Mike Lewis
Sep 03, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

We love hearing about customers who have a great experience at Keffer Chrysler Jeep Dodge and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Kind regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 29, 2015

Happy wife happy life this month it was my wife's turn to make a purchase. thank you Brandon for your professionalism. see you again when the kids are ready too drive. More

by A.King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Melendez
Sep 03, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Brandon is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Warm regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 25, 2015

Great Team I just purchased a Jeep Cherokee and I love it! The process took a couple of days and lots of indecision on my part. I just could not make up my mind More

by Tracediva213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie D Hailey, Matt Knight, Joseph Garcia
Aug 26, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

We appreciate you taking time to leave us a great review! We are pleased to hear Joseph and Willie did a great job in assisting you in your purchase and gained your trust. Thank you for your recommendation as well. If there is anything else we can do for you please don't hesitate to give us a call! Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 25, 2015

Its what everyone expects a dealership to be I bought my truck here in Feb of 2014. I moved just after buying my truck. For most people that means they use the nearest dealership to service their More

by SamGarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Andrews, AJ Bitterman, Charles, Mandy, and so many more, Chris Blackburn
Aug 26, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

We appreciate you taking time to leave us a great review! We are pleased to hear Joseph and Willie did a great job in assisting you in your purchase and gained your trust. Thank you for your recommendation as well. If there is anything else we can do for you please don't hesitate to give us a call! Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 22, 2015

In the door great, out the door, not so much! The sales crew do a great job selling, I do have to say that! They make you feel like you are the most important buyer! Well, the buck stops there!! More

by Thumb down
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Two different GM's , Heather Erazo
Aug 24, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

It is discouraging to know that we did not meet your expectations, but would like to thank you for providing us with this feedback. At Keffer Chrysler Jeep Dodge we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

Aug 28, 2015 -

Thumb down responded

India, I sent you an email as you requested, but did not get a response? Diane

August 20, 2015

We had a great expirience buying our jeep My fiancé and I just recently purchased our new 2015 Jeep wrangler . Our experience working with Leight Weiss was great, She took the time to show u More

by carolshava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leight Weiss (sales)
Aug 21, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Congratulations on your new Jeep Wrangler! Leight is a great asset to our team, so it does not surprise me that she was able to get you set up with your dream car. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 19, 2015

Service Department - Still waiting I noticed my car was Jeep was getting close to 30k miles so I came in mid-July for the 32k mile checkup listed in my Jeep's manual. I went on cars.com More

by cnyeste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other
Aug 24, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. It is disappointing to hear for the impression you may have received regarding our service department but I can guarantee any recommendations made by a member of our team are made in your best interest as well as your vehicle. I would appreciate the opportunity to turn this impression around and ensure you have nothing but complete satisfaction with the service you have received from Keffer Chrysler Jeep Dodge. If you would like to discuss this situation further or if you have any questions do not hesitate to contact us directly. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 14, 2015

Awesome Experience! 2012 Chevy Traverse I had an exceptional experience working with Myles on my trade, would buy from him again! One of the best car buy experiences I have ever had. Quick e More

by blythet81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thanks for the great review! We’re thrilled to hear that Myles provided you with one of the best car buying experiences you’ve ever had! At Keffer Chrysler Jeep Dodge, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. If you have any further needs, do not hesitate to come back in for a visit. Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

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