Keffer Chrysler Jeep Dodge Ram - Service Center

This was the absolute worst experience! I WILL NEVER BE RETURNING TO / OR RECOMMENDING “KEFFLER CHRYSER JEEP AND RAM - 8214 EAST INDEPENDENCE BLVD CHARLOTTE NC 28277“ !!!!! It didn I WILL NEVER BE RETURNING TO / OR RECOMMENDING “KEFFLER CHRYSER JEEP AND RAM - 8214 EAST INDEPENDENCE BLVD CHARLOTTE NC 28277“ !!!!! It didn’t surprise me to see more Bad Reviews of this establishment as I did further research on their website. I brought my Jeep Wrangler in for service due to a VERLY LOUD AND DISTINCTIVE Clicking noise coming from under my Hood. I was going on Vacation and brought my Truck in 3 days early so they wouldn’t feel rushed to do their job. My service Advisor Robert Bruce Assured me that my vehicle was in good hands, and they would do everything they could to make sure my service was pleasant before I left for vacation. Robert Bruce my service advisor messaged me and shared that they found the issue with the vehicle and they could fix it. Me being “Mechanically unknowing” I figured that they heard the very loud clicking noise in the car. I respected their expertise as “certified technicians” and told them to move forward with the work . I came to pick up my Jeep and PAID the $350.00 and thought my problem resolved. It was very disappointing to see that the work I asked to be done was not completed. The moment I Started my Jeep, THE SAME LOUD clicking noise started back up. I asked My service Advisor Robert Bruce to come ride with me to verify the noise I was hearing. ( IT WAS VERY CLEAR MY CAR WAS NOT DRIVEN BY THEIR TEAM TO DETERMINE THE PROBLEM BUT THEY INSTEAD PRE-DIAGNOSED BY THE DESCRIPTION OF A CLICKING NOISE I GAVE THEM) . The Service Manager did verify the noise I was hearing. Robert charged me for work that I did not ask to be fixed. At that moment, Robert shared that they tighten a “Cotter Pin and Ball Joint”, which is essentially connected to my tire which was NOT THE REASON I CAME FOR SERVICE. So my Jeep is NOW being kept for a longer period, which was unfortunate and inconsiderate of my time because Robert Knew I had a Vacation I was leaving for on the next day. No resolution was offered, didn’t ask if I needed a rental car for the trouble. I then call Service Manager Yeorgios Mavromatis to share my concerns. Yeorgris showed no concern or lack of effort to help resolve the issues. He told me he would call me back with an update, He never called back. Days later as I return from vacation Robert Bruce My service advisor Shares that they located the sound and do to the accessories added to the JEEP there was “NOTHING they can do to fix the noise in my Jeep” he also shared that the noise was causing no Safety issue to my car which would not need payment and nothing needed to be fixed”. After returning for a final time to pick up my Jeep I sit down with Service Manager Yeorgios Mavromatis to discusses my dissatisfaction with my service and how I felt “bamboozled, Robbed and Unjustly served”. With no empathetical concern Yeorgios makes a statement “The noise you were hearing was normal, we went for the un-normal sound”. I told Yeorgios that my concern was not in my tire, and I never heard a sound coming from my tire, my concern was the ticking in the hood that the techs ignored, and fixed whatever issues they wanted too and charged me for a service I did not ask for. It was clear Yeorgios was lying because if the techs did hear 2 sounds coming from the car, then why not tell the customer the findings and let them know there is 2 distinctive noises and get a confirmation on which noise is concerning to the customer? Robert and Yeorgios lack concern and compassion for the customers who actually come to Keffler for help, not to be robbed because they are not Mechanically savvy. AS I AM SURE KEFFLER WILL RESPOND WITH THEIR SAME GENERATED RESPONSE : “We appreciate you sharing this feedback and sincerely apologize for your frustration. Our goal is to always communicate with the customer and we are disappointed to have given you a negative experience. Sure they respond to all reviews, but they fail to keep the same More

Great service and clear/timely communication. Professional and friendly service members that did all they could to accommodate my needs. I was very satisfied with Keefer of Charlotte! Professional and friendly service members that did all they could to accommodate my needs. I was very satisfied with Keefer of Charlotte! More

Service dept staff is friendly and attentive . Love the new look of the dealership , need donuts though. Love the new look of the dealership , need donuts though. More

the people are great the service is perfect the dealership is,up to date and a great place to see new vehicles. dealership is,up to date and a great place to see new vehicles. More

Upon arrival I told them what was need and don't within time was told. time was told. More

Keffer representatives were very clear and upfront about what was needed to repair my minivan. Work was done in a timely and professional manner. what was needed to repair my minivan. Work was done in a timely and professional manner. More

Very prompt service kind and professional staff. Waiting room very clean and kid friendly. My grandson lived the waiting area. Also I like that there was a snack machine while we waited. Thank you f Waiting room very clean and kid friendly. My grandson lived the waiting area. Also I like that there was a snack machine while we waited. Thank you for your service and quick on time service on my car. More

Just a routine maintenance service . Called in to make appointment for. I was not there to long before it was completed . Fast and friendly service Called in to make appointment for. I was not there to long before it was completed . Fast and friendly service More

The good experience was with the Service Department… not Sales Department. Frank in service RS exceptional. Sales Department. Frank in service RS exceptional. More