Keffer Chrysler Jeep Dodge Ram - Service Center

I bought my 2015 Grand Cherokee Overland 3yrs ago and you guys have done All of the Service Work on it its been and Great Ride.Keep up the good Work MICHAEL BROWN guys have done All of the Service Work on it its been and Great Ride.Keep up the good Work MICHAEL BROWN More

We have bought several vehicles here. Salespeople are great. The service this time was excellent thanks to Chris and the technician. The call center kind of sucks. Salespeople are great. The service this time was excellent thanks to Chris and the technician. The call center kind of sucks. More

Ease of scheduling and service was great. I would use them again if necessary. Recommend I would use them again if necessary. Recommend More

Frank was awesome! Was attentive to my car repair issues. The dealership waiting area very comfortable. Was attentive to my car repair issues. The dealership waiting area very comfortable. More

Courtesy tow to the nearest dealership, who took care of all of the problems in a quick/efficient manner. Would recommend. all of the problems in a quick/efficient manner. Would recommend. More

I HATE to leave negative reviews about any business but I have been beyond disappointed with my experience at Keffer. The sale process went very smooth but it has been a nightmare ever since. They installed have been beyond disappointed with my experience at Keffer. The sale process went very smooth but it has been a nightmare ever since. They installed a lift for me upon purchase and since then it has just been awful. I’ve had the vehicle there two times to fix the same problem that still isn’t fixed. Since picking it up the last time I have called FOUR times. I get the same answer every time, “I’ll put it in the system and someone will give you a call.” I have yet to receive a call back. I’ve even reached out to Jeep wave to try to resolve the problem to no success. I feel extremely shafted on the whole situation. Bought a brand new Jeep that hasn’t been right since purchase over six months ago. I would return it if possible. More

After waiting 2 1/2 months to get my car back from their collision center for minor work, detailing after my new car was stolen I pick it to find the car dirty, inside still smells and I get half a mile dow collision center for minor work, detailing after my new car was stolen I pick it to find the car dirty, inside still smells and I get half a mile down the road to have a tire sensor come on. Upon getting back to work all tires were running at 27# of pressure. If you have to deal with this company, don’t allow insurance to pay up front. Go somewhere else. More

Brought car in 2012. Get all IF ANY work done here. Robert Bruce in Service has been my go to person since day one! I cannot tell you how much I appreciate his kindness and communication. Although I ne Robert Bruce in Service has been my go to person since day one! I cannot tell you how much I appreciate his kindness and communication. Although I never see the men working on car I absolutely appreciate you and your expertise! Everyone in the service and parts department are very welcoming. The sales department needs to take notes. I sat in that area and counted 6 salesmen and saleswomen looked at me and didn't part their mouth except for Will Hailey James Mitchell The General.. Johnny and Patrick. THANK YOU! These men greeted me and asked if I needed help or how was my day. Please make sure EVERYONE I named is recognized. They deserve all things positive because working with the public requires patience. More

I recently bought a 2018 Jeep Wrangler JLU from Keffer and after a few months had scheduled a bunch of work to be done on it (lift, tires, rims). When I went to pick up my Jeep I noted damage to one of th and after a few months had scheduled a bunch of work to be done on it (lift, tires, rims). When I went to pick up my Jeep I noted damage to one of the rims which the dealer said they would be fixing... two weeks went by and I hadn't heard from the dealer so I called and they said it was already finished. I swung by to pick up my damaged rim only to find the damage was still visible and additional damage had been caused. I told the service rep that there was still damage and I was told "I cant really see it but maybe its because I'm colorblind" so I left the dealership and submitted a complaint with BBB to request a refund to replace the damaged rim. The Keffer representative that answered was more confrontational than helpful and refused to resolve the issue through the BBB. Now I'm left with a damaged rim and a poor customer service experience. More

Sold me a defective new 2019 Laramie. The steering screams everytime i make a right turn and is getting louder. Told me they can't fix it. Left it there at the dealership for days!!!!!!! Don't kno screams everytime i make a right turn and is getting louder. Told me they can't fix it. Left it there at the dealership for days!!!!!!! Don't know what it is. Cost too much to replace steering. My warranty is on the clock. Is there any loyalty to the customers? I'm pissed!!! More