Keffer Hyundai

I visited Keffer Hyundai of Charlotte, I went to there lot with great intentions of purchasing a vehicle. The salesman was Justin Hairston. I must say that he was very patient with me. Justin made my shop lot with great intentions of purchasing a vehicle. The salesman was Justin Hairston. I must say that he was very patient with me. Justin made my shopping experience great with no pressure. Following Rashard Jackson the financial management with assurance to help me make a purchase.. I would like to take this time to brag on a team that worked to make my car buying experience great. Kudos to Keffer Hyundai. I will be telling others of my great team here at Keffer. More

When the other dealers said no, they approved me with A 2026, 16 miles Venue.God is good!!! 2026, 16 miles Venue.God is good!!! More

Very aggressive at getting to a price point we could live with. Friendly knowledgeable salesman and overall great experience with the staff. with. Friendly knowledgeable salesman and overall great experience with the staff. More

They went above and beyond, didn’t xxxxxxxxx, and helped me choose the perfect car for me! I loved working with Farrid and buying my car. Best car buying experience I’ve ever had! me choose the perfect car for me! I loved working with Farrid and buying my car. Best car buying experience I’ve ever had! More

The service great I will continue to go there for work on my car thank you guys my car thank you guys More

MISLED ON VEHICLE DETAILS, RUSHED DURING NEGOTIATION, & TOLD TO LEAVE WHILE ACTIVELY BUYING!!! My experience at Keffer Dealership on August 6, 2026 was extremely unpleasant and, honestly, unacceptable. TOLD TO LEAVE WHILE ACTIVELY BUYING!!! My experience at Keffer Dealership on August 6, 2026 was extremely unpleasant and, honestly, unacceptable. I communicated with the dealership throughout the entire day prior to my arrival to ensure a smooth process. I was very clear that I wanted a 2023 Hyundai Sonata Limited with a white exterior and peanut butter (caramel) interior, and I was assured they had the exact vehicle available. After driving two hours to the dealership, I arrived only to find that the interior did NOT match what I had specifically requested and was told would be available. My sales associate, Vanessa, was very kind but it was clear she was inexperienced, and unfortunately the process quickly deteriorated from there. When I sat down with a finance associate named Rashard, I was immediately met with resistance. He refused to provide the price of the vehicle unless I disclosed whether I planned to finance or pay outright, which felt unnecessary and unprofessional, especially since the vehicle was already advertised online for $25,500. After finally reviewing pricing with taxes, fees, and add-ons, there was little to no effort made to negotiate. Within minutes, Rashard became visibly impatient and rushed us, stating he needed to leave to pick up his child. This felt extremely unprofessional and dismissive. I then requested another associate, Steven, who was the ONLY person during this experience who demonstrated professionalism. He was patient, respectful, and genuinely tried to help, but had little flexibility to improve the deal. What happened next was completely UNACCEPTABLE!! After asking for a few minutes to make a decision, Vanessa returned in under 10 minutes, took the keys, and told us, “they said if you’re not buying, you need to leave.” I asked her to repeat herself because I was genuinely shocked, and she stood firm and confirmed it. Being told to leave while actively considering a purchase is beyond disrespectful! It is completely unacceptable customer treatment. Only after the situation escalated did two managers, Ladon and Scott, come out from the back office to apologize. However, no one took accountability, and no one clarified who “they” were that instructed her to say that. The apologies felt empty, especially considering that no effort was made to resolve the situation or retain my business. At no point did anyone attempt to retain my business after clear dissatisfaction. I even asked for an additional $500 off, and they still refused. In the end, I paid the full advertised price of $25,500 (plus taxes and fees)—no deal, no accommodation, and no regard for the poor experience from start to finish. The only reason I completed the purchase was because I had friends who drove two hours to bring me there, and I didn’t want their time to be wasted. Otherwise, I would have walked out immediately. I left this dealership not excited about my purchase and regretting giving this dealership my business despite multiple opportunities for them to make this right. This experience was unacceptable due to: • Being told a vehicle was available that did not match what I requested • Refusal to provide pricing transparently • Being rushed during negotiations due to personal obligations • Being told to leave while actively considering a purchase • Management failing to take accountability or resolve the situation I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. The only reason this review is not a complete zero is because of Steven, he handled the situation professionally and treated us with respect. I will also be sharing this experience with Hyundai Motor America due to the level of unprofessionalism displayed. More

I’m literally overly impressed at how quickly they got me approved, processed everything and got me in and out of there! My down payment was more than reasonable! My salesperson Andre was more than extraordi approved, processed everything and got me in and out of there! My down payment was more than reasonable! My salesperson Andre was more than extraordinary! He was extremely knowledgeable about the car, he was very personable! It was like purchasing my very 1st vehicle from my big brother! I would go back again and again! I would send my whole family! They are really great at what they do and if you could be helped they can do it! Get off your butt and out of that old car stressing you out and get down to keffer Hyundai! Tell them Renata sent you😉It’s 2026 🤔I have never owned a car in the same year it came out 🤭 More

From start to finish this couldn’t have been a better experience. Andre was so helpful and professional, invested and interested in what we were looking for but not pushy at all. I dread stuff like buyin experience. Andre was so helpful and professional, invested and interested in what we were looking for but not pushy at all. I dread stuff like buying a car but he and Rashard (finance) were awesome and made it painless. Would definitely recommend the team at Keffer and would purchase here again. More

Professional, friendly and ready to help. John Perez was my service guy and I appreciated how he spoke to me as he was explaining the work to be done and what needed attention. A definite 10! John Perez was my service guy and I appreciated how he spoke to me as he was explaining the work to be done and what needed attention. A definite 10! More

Ramon was my service representative. He was exceptional. My car was serviced as needed and in a timely basis. Having bought 3 cars at this location, I recommend this dealership and s He was exceptional. My car was serviced as needed and in a timely basis. Having bought 3 cars at this location, I recommend this dealership and service department. More