Keffer Hyundai

Working with Brian and Kenneth was a good experience, clear transactional negotiations. Before driving our new Genesis GV80 off the lot I noticed a chip in the front windshield, and while it was certainl clear transactional negotiations. Before driving our new Genesis GV80 off the lot I noticed a chip in the front windshield, and while it was certainly an issue, Brian and Kenneth both worked hard to get it right and a new OEM windshield was installed today, glad it's fixed and now behind us. Mark/Finance was very clear and concise. More

I went in for my free oil change and maintenance and they discovered a huge gouge in one of the tire's sidewall. It was down to the steel belt. My service advisor John showed me my options for a new tire and discovered a huge gouge in one of the tire's sidewall. It was down to the steel belt. My service advisor John showed me my options for a new tire and helped me get going fast. I found John to be knowledgeable and easy to talk to. He does something that very few do correctly. He listens when you talk to him. I would use him again the next time I visit. More

Wonderful people, very nice and polite. I want to thank you Jose Hernandez for helping me with a new car buying process. He was very knowledgeable and professional. He even helped my son, w I want to thank you Jose Hernandez for helping me with a new car buying process. He was very knowledgeable and professional. He even helped my son, who asked him to find a small part for his car. Jose went out of his way to get it. Also big thank you to a finance manager Rashard Jackson. He made the whole experience an easy one. I highly recommend those people. More

Clean professional. Service i believe was a bit slow for whatever reason. I did get a courtesy vehicle. Service i believe was a bit slow for whatever reason. I did get a courtesy vehicle. More

The staff at Keffer have worked with me through a repurchase over the past six months. As I got my new car today they made everything work out very well! They are the reason this is my 5th Hyundai. repurchase over the past six months. As I got my new car today they made everything work out very well! They are the reason this is my 5th Hyundai. More

My sales representative was Richard and he was very personable and attentive to all my needs! Richard was a subject matter expert when explaining every detail about my vehicle both during/after the sal personable and attentive to all my needs! Richard was a subject matter expert when explaining every detail about my vehicle both during/after the sale. He exceeded my standards on delivering quality customer service by going above and beyond my expectations. He even gave me his favorite ink pen because I fell in love with it when signing my docs! Thank you Richard for your professionalism and your guidance! More

I am so thankful and happy with the customer service this dealership has offered to me and how they professionally took care of my needs after my recent accident which lead my car loss. I have been a Hyundai dealership has offered to me and how they professionally took care of my needs after my recent accident which lead my car loss. I have been a Hyundai customer since 2021 and I would not go back to any other vehicle make or model. Richard Tillman whom was my salesman along with Ty the finance manager made it possible for me to get into this car. Respectfully these 2 gentleman deserve a 10 star each.. More

Jose Hernandez , sales associate, was very attentive, knowledgeable, and great to work with. We did not appreciate the long speech by the Finance Manager who insisted we listen to his warranty presentati knowledgeable, and great to work with. We did not appreciate the long speech by the Finance Manager who insisted we listen to his warranty presentation even when we expressed our disinterest in purchasing this product. More

(For Genesis of Charlotte) The showroom is beautiful, and the staff were incredibly helpful. It was busy as xxxx, but the staff kept coming by to assure they knew I was there. After the purchase, at least 4 the staff were incredibly helpful. It was busy as xxxx, but the staff kept coming by to assure they knew I was there. After the purchase, at least 4 associates, including the store manager, stopped by to thank me for the purchase and "Welcome to the family!" It honestly felt like they were genuinely interested in the experience (the manager let me test drive the car alone "so you could really play with it"). Overall one of the best car buying experiences Ihave had. Oh, and they don't work on commission - no pressure at all. And kudos to Rose, the associate who helped schedule the appointment last night. She was a joy to talk to. More

David was wonderful to work with and he ensured that I understood step of my service. My appointment was early in the morning and the way he greeted me made me feel that my service needs were just as impo understood step of my service. My appointment was early in the morning and the way he greeted me made me feel that my service needs were just as important to him as they were to me. He was a pleasure to work with and he was highly thorough in the services he provided on down to making sure that my stay in the facility was a pleasant experience. I look forward to working with him when I return. More