Keffer Hyundai

Thank You Very happy with my car, thanks for the great service across the board, looking forward to this service level continuing. Based on how I feel today, I Very happy with my car, thanks for the great service across the board, looking forward to this service level continuing. Based on how I feel today, I don't see myself changing cars when my lease is up, just hope all the same incentives and added value are still around. More

Edit-Renewed confidence in the dealership This review is a quick edit that I am making with regards to this dealership. I had earlier posted about my terrible experience with the dealership af This review is a quick edit that I am making with regards to this dealership. I had earlier posted about my terrible experience with the dealership after purchasing my Hyundai sonata limited 2.0T. However i retracted that review and instead posting this. The reason for a change in my experience was talking with Mr. Gabriel Faria, General Manager at Keffer Hyundai. He was thoroughly professional in dealing with my grievances and was a perfect gentleman in addressing my issues. His one effort to call me even though it was close to 10 Pm at night made all the difference and I am now confident that my concerns and grievances will be promptly addressed and rectified. All this shows how much one person's effort goes towards changing an entire car buying experience. While I wouldn't still jump towards a completely positive experience, I surely would be willing to recommend people to this dealership. Gabriel is an awesome guy and truly I feel Keffer Hyundai is gifted to have an enterprising and customer focused leader like him. More

Brandon Bullock is an outstanding salesman! Brandon and the sales team did a great job getting me in the car I wanted. They were able to get me exactly what I asked for within maybe an hour of t Brandon and the sales team did a great job getting me in the car I wanted. They were able to get me exactly what I asked for within maybe an hour of the request. I have had the car for two days now and it's one of the best decisions I have ever made. I look forward to making another purchase with you guys soon! Thank you so much! More

Professional, thorough, timely, customer service. Shelene and I communicated via the internet; a great deal catch my attention so I found time and decided to visit. From the moment I walked in the do Shelene and I communicated via the internet; a great deal catch my attention so I found time and decided to visit. From the moment I walked in the door until I drove away in a new Sonata Sport, Tom Mills was the ultimate professional. Having recently relocated to the Charlotte area, Tom not only sold me a new Sonata, but he also sold me on the advantages of using Keffer for my scheduled maintenance. Information provided was timely, complete, and spot on. Additionally, Kevin Martin, the Finance Guy, was also very thorough and professional. The total team did a wonderful job! Two thumbs up! More

BUYER BEWARE!!! Keffer Hyundai underpaid on my contracted trade in amount and also sold me a car telling me that it included remote start, which it did not without th Keffer Hyundai underpaid on my contracted trade in amount and also sold me a car telling me that it included remote start, which it did not without the extra expense of a Blue Link account (Blue Link was explained to me as a road side assistance service and I was told that my car had remote start). When I discovered the discrepancies, I called Gabriel Faria, the manager and partner who was involved in the sale and gave me his card during the sale. When I did not get a call back after two messages within one week, I politely emailed him. He declined to get back to me to address my concerns. The owner, Jim Keffer, was not accessible as I tried through the dealership, the website and a google search to get his business phone number or email address to discuss my grievances. I was forced to file a complaint with the Better Business Bureau in order to get a response. I finally got reimbursed for the underpayment on my trade in amount. However, I did not receive a resolution to my grievance that my car did not include remote start for two months, after Mr. Faria negotiated via the BBB to send a check to reimburse me for a three year Blue Link remote start subscription. I waited a month for the promised reimbursement before emailing Mr. Faria, who once again did not respond or send the reimbursement (I waited two weeks). I reopened my BBB complaint and Mr. Faria waited until just under the 30 day limit set by the BBB guidelines before sending a check. When I make $27K purchase, I expect to be treated like a customer, not at all the way that I was treated. I will never buy from any Keffer dealership again and I will be sure that everyone I know hears about how they take advantage of customers. If you have had a similar experience, please know that filing a complaint with the Better Business Bureau is your best bet in getting a response. If you have a bigger grievance, then I suggest filing a complaint with the Attorney General. Consumers have the right to get what we pay for and what we are promised at the time of sale!!! More

Excellent customer service!! Chad and Margaret were the best. This was the second car my daughter and I have purchased in the last seven months. Keffer's service has always been Chad and Margaret were the best. This was the second car my daughter and I have purchased in the last seven months. Keffer's service has always been excellent. Not only I will refer people to Keffer but we will certainly buy our next cars there. Hyundai SUVs qualities and features are superb. More

Professional and courteous The entire staff of Keffer, especially Jeff Goodwin, exceeded my expectations. Buying/leasing a car should always be this easy and hassle free. I actu The entire staff of Keffer, especially Jeff Goodwin, exceeded my expectations. Buying/leasing a car should always be this easy and hassle free. I actually enjoyed the experience. More

Tom was very nice and professional. He really tried to hurry the process of the transaction. I traded in my truck and he made that process very easy! was very nice and professional. He really tried to hurry the process of the transaction. I traded in my truck and he made that process very easy! More

Awesome service Keffer Hyundai is amazing. Chad and Margaret are the BEST. I bought my first car today at the age of 27 (without mommy and daddy's help.) Despite my a Keffer Hyundai is amazing. Chad and Margaret are the BEST. I bought my first car today at the age of 27 (without mommy and daddy's help.) Despite my anxiety and worries, they worked with me and made me feel at home and ease. I will continue to make this my dealership home. More

Recommendation I will recommend this dealership and Margaret to my friends and family. The staff was thourough, friendly and quick to do what needed to be done. I will recommend this dealership and Margaret to my friends and family. The staff was thourough, friendly and quick to do what needed to be done. More