
Keffer Hyundai
Matthews, NC
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Review I was pleasantly surprised with the professional service of Keffer Hyundai. The sales staff was very helpful and attentive to my personal needs. The I was pleasantly surprised with the professional service of Keffer Hyundai. The sales staff was very helpful and attentive to my personal needs. They showed me what I was looking for and did not try to push me into a vehicle I didn't need. They explained the process and answered all my questions and concerns. They made my purchase hassle free and easy. Highly recommend Lewis Gobble and Keffer Hyundai. More
Mixed Review Shelene was amazing. Justin was pushy and not completely honest. He never showed me or told me that the Hyundai warranty was free and that my car was Shelene was amazing. Justin was pushy and not completely honest. He never showed me or told me that the Hyundai warranty was free and that my car was already covered. I found that out the next day when I saw the paper in the glove box stating the car was covered under a 10 year warranty. He only showed me a warranty from another company at the price of $1800. I did not realize I had a free warranty option that covered less but would protect the actual mechanics of the car. When I tried to cancel within the cancellation period, he ignored me. I email several times over a 10 day period. At first, Shelene said he was working on it and would call me. He never called and I had to email two more times to get anything done. And I had to return to the dealership to get a signature on the form he sent me, even though he was supposedly making it so I would not have to come back in. When I complained to the manager, he claimed he had no idea I was having any issues even though I had emailed HIM 10 days before, with no response. He requested I send him the emails. I did. He responded that I had signed all the paperwork so he did not really see my issue. There was an apology in his email , but the focus of the email was that I was being unfait ans he asked me to change my review because his employees have families to support. So do I, and I do not appreciate not being honestly and openly given all my options, especially if there was FREE one. Clearly he or the dealership makes money off of this other warranty that I mistakenly purchased. I will definitely buy another Hyundai, but not from any dealership associated with either of these men. This was my experience. More
Great customer service Not only did we find the best price on the car we wanted, but the best customer service by far. They cared and responded quickly to questions. We didn Not only did we find the best price on the car we wanted, but the best customer service by far. They cared and responded quickly to questions. We didn't get the color we wanted, however we could have just didn't want to pay extra to bring it in. There was a small defect found after purchase on dash that was quickly repaired perfectly by the dealership which we really appreciate. Definitely would recommend this dealership to friends and family! More
Great Experience Once again Keffer was tremendous in understanding and meeting my needs. Jon was fantastic as was the rest of the staff. I will definitely be back! Once again Keffer was tremendous in understanding and meeting my needs. Jon was fantastic as was the rest of the staff. I will definitely be back! More
Awesome Kevin took great care Kevin took great care of my every car need. Both of them did. I drove away with the car that i wanted for the price i wanted. For only $ 1.87 more a m Kevin took great care of my every car need. Both of them did. I drove away with the car that i wanted for the price i wanted. For only $ 1.87 more a month than i was quoted. That's never happen before! More
great car experience Great experience.....treated well.... Spent ample time with me making sure I got all the items I wanted and made sure I was completely satified.... L Great experience.....treated well.... Spent ample time with me making sure I got all the items I wanted and made sure I was completely satified.... Love the Tom Mills More
quick easy professional every aspect of this experience was positive. professional knowledgeable sales, quick paperwork process. finance dept was organized and explained al every aspect of this experience was positive. professional knowledgeable sales, quick paperwork process. finance dept was organized and explained all paperwork and answered all questions. More
Great customer service!! Fantastic place to go if your thinking of getting a new vehicle.The staff are very friendly, knowledgeable, and good at placing you in the right vehic Fantastic place to go if your thinking of getting a new vehicle.The staff are very friendly, knowledgeable, and good at placing you in the right vehicle that fits your family and needs.Went in with an extremely difficult situation at hand, expecting the same results we usually face, and instead we left in a brand spanking new 2017 gorgeous Santa Fe Sport!That's service!! Thank you Shelene and also Gabe, we are very appreaciative! More
Will definitely come back with my son! I purchased a Sonata from Tom Mills 9 years ago and will always give Tom my business. He still had my number in his cell after all these years and re I purchased a Sonata from Tom Mills 9 years ago and will always give Tom my business. He still had my number in his cell after all these years and remembered how wonderful I am! LOL! Great dealership to shop with! Love my new Baby! More
Car buying process made easy I loved my 2008 Santa Fe and enjoyed excellent service at Keffer, so it made sense for me to choose to buy a new Santa Fe Sport as my new vehicle. Th I loved my 2008 Santa Fe and enjoyed excellent service at Keffer, so it made sense for me to choose to buy a new Santa Fe Sport as my new vehicle. The staff at Keffer made the buying process as easy as possible. More