
Keffer Hyundai
Matthews, NC
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Went for an oil change and they did not put oil in my car. The oil light was on when I started it so the technician had to see that it was on. Then wanted to drive my car back to the bay to put oil in it car. The oil light was on when I started it so the technician had to see that it was on. Then wanted to drive my car back to the bay to put oil in it. I told him shouldn't you put oil in it before you drive it. So he went to get oil. More
The service department is the backbone of every dealership, and Keffer Hyundai can stand tall knowing that they have a strong team. My service advisor, Asia Smith, not only remembered me from my la dealership, and Keffer Hyundai can stand tall knowing that they have a strong team. My service advisor, Asia Smith, not only remembered me from my last visit but also greeted me with the same warm smile. Asia made it clear that I was in good hands and that the work being performed would be completed while I waited as promised. The Keffer Service team, in my experience, is the best in the business. Thanks! More
Waited in the lobby for 2 hour for a SCHEDULED service appointment an a recall. After 2 hours of waiting, I was told they don't have the part they need and have ordered it. They knew the VIN and exact spe appointment an a recall. After 2 hours of waiting, I was told they don't have the part they need and have ordered it. They knew the VIN and exact specs of my car days beforehand. WhyTF do I need to wait 2 hours for them to tell me they don't have a part??? Ridiculous. More
Keffer Hyundai and their sales professional Shelene Al Brahim are second to none. If you are looking for a fantastic car or SUV. Feel free to look around, but don't sign on any dotted line without meeting Brahim are second to none. If you are looking for a fantastic car or SUV. Feel free to look around, but don't sign on any dotted line without meeting with Shelene and the rest of the Keffer Hyundai team. You wont find a better sales professional anywhere. Shelene really listens and makes sure you get into the vehicle that is perfect for you, your needs, and your budget. More
My first time buying a new car, and Keffer made it easy for me and my husband. I worked with Peter, he answered all our questions about the car and financing. It's obvious that Keffer puts a lot of thought for me and my husband. I worked with Peter, he answered all our questions about the car and financing. It's obvious that Keffer puts a lot of thought and effort into making their cars stand out from the rest and their customer experience the best possible. We did not trade in a vehicle, and we had our new vehicle delivered to us. We also waited a week or so for the vehicle to arrive on the lot and it arrived sooner than expected. More
Service has been inconsistent. However, my latest experience in February 2023 was better than in the past. Moving in the right direction. However, my latest experience in February 2023 was better than in the past. Moving in the right direction. More