
Keffer Hyundai
Matthews, NC
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The salesmen were great. Andrew Terry and Gloria Melgara was completely professional, hardworking and honest. . They were actually more honest than the finance guy. After a l Andrew Terry and Gloria Melgara was completely professional, hardworking and honest. . They were actually more honest than the finance guy. After a long day he asked me to purchase a warranty. Reluctantly, I did. He even stated that he could discount it $500. After 30 years of finance, he suddenly didn’t know why the $500 wasn’t discounted on another system (not synced together). Typically, I would have caught it but it was a long day. Normally, I would have just given the sales guy a great score and called it a loss but the finance guy stated that he believes in karma. Therefore, I’m submitting this. He gained $500 but he lost you a sale because what he failed to realize is that I was shopping for 2 cars and I will purchase my son’s car somewhere else. Granted it’s only $28k but I’ll support a more honest dealership. More
Always excellent customer service! Adam was great to work with. I’ll likely continue to have my car serviced here even though I’m moving 500+ miles away. It’s like keeping your favor Adam was great to work with. I’ll likely continue to have my car serviced here even though I’m moving 500+ miles away. It’s like keeping your favorite doctor, if you love them you keep them. More
Great service from my advisor Rebecca. Professional, prompt and courteous. You cannot ask for more and highly recommended for anyone to work with her. Professional, prompt and courteous. You cannot ask for more and highly recommended for anyone to work with her. More
Overall, a good experience. Sales person, Chris Clark, was personable and knowledgeable about the vehicle. I can't say enough kind words about him. The annoying part of this pro Sales person, Chris Clark, was personable and knowledgeable about the vehicle. I can't say enough kind words about him. The annoying part of this process was the "back and forth" with the finance department to get a reasonable final price and interest rate. I ended up with an excellent interest rate but would have gotten a higher rate if I accepted the initial terms from the finance department. Initial offer was for 5.5%. They did not drop the rate until I asked about the advertised rate on their website for 4.35% if financed thru Hyundai. Why did they not offer me the best rate to begin with? More
From the purchase of my Hyundai Palisade with Matt (best experience ever) to the awesome Keffer. Service Department… best experience I’ve ever had with a car purchase. The service department schedules, ser experience ever) to the awesome Keffer. Service Department… best experience I’ve ever had with a car purchase. The service department schedules, services, and keeps you super informed the whole time. I worked with Bryan for a great experience. More
Highly recommend Great experience I definitely recommend working with Shelene. She is the most knowledgeable sales person and be sure to ask for Scott Cramblitt as well. Scott is the sales manag recommend working with Shelene. She is the most knowledgeable sales person and be sure to ask for Scott Cramblitt as well. Scott is the sales manager who really does the most work there. More