Keffer Hyundai

A frustrating experience. The inconvenience was staggering. The service advisor was not customer focused and I had to initiate most of the conversation to get updates. This wa The inconvenience was staggering. The service advisor was not customer focused and I had to initiate most of the conversation to get updates. This was time consuming and demonstrates Keffer's service department focus, which is NOT on the customer. Keffer chooses to commuincate through a messaged based customer portal which further distances the service advisor and the customer. While the portal provides proposed repairs and offers the customer a selection on which repairs to approve and which one delays, this customer prefers a personal touch. I have opened a case with Hyundai Auto group national to inform them of the the dissatisfaction I have about this repair. In the past, Keffer service department has been prompt, but in this case Keffer dropped the ball. Customer deserves better than to wait 11 days for car repair. More

This was one of the best experiences I’ve had with a dealership in my life. Asia Smith greeted me with a smile and ensured my vehicle was serviced and cleaned as well. The work was completed in a timely dealership in my life. Asia Smith greeted me with a smile and ensured my vehicle was serviced and cleaned as well. The work was completed in a timely manner and a Lyft was provided by the company. Great customer service!⭐️⭐️⭐️⭐️⭐️ More

Desirea gave great customer service my experience was awesome because of her detailed knowledge and excellent service. awesome because of her detailed knowledge and excellent service. More

Asia was very pleasant and helpful, waited a longer than expected but everything was what I expected after they finished on my vehicle. Overall wasn’t bad. expected but everything was what I expected after they finished on my vehicle. Overall wasn’t bad. More

Marcio is great to work with. Go see him. Always helpful and cares about his customers. We’ve bought three cars from him and he always call to check on you. Makes the experience w Go see him. Always helpful and cares about his customers. We’ve bought three cars from him and he always call to check on you. Makes the experience worth while. More

I had to bring in my car for them to run the diagnostics on which takes apparently 3-5 days, and the rental they had for me was a car when I have an suv. Which didn’t make any sense to me and with kids doe on which takes apparently 3-5 days, and the rental they had for me was a car when I have an suv. Which didn’t make any sense to me and with kids doesn’t make it easy and they told me I could come back on another day to switch out the rental but the location isn’t close to home so was extremely inconvenient and to top that off they weren’t able to duplicate the issue I’ve been having so they weren’t able to fix it. More

Working with Jose Hernandez was a pleasure. He is all about the customer and will work within his abilities to find the right car without any pressure. I would highly recommend Jose and Keffe He is all about the customer and will work within his abilities to find the right car without any pressure. I would highly recommend Jose and Keffer Genesis if you are looking for a pleasant and informative car buying experience. Dave, Rock Hill SC More

Easy check in with Dezerai. She kept me updated with the progress. Easy check out. She kept me updated with the progress. Easy check out. More

Lousy service! They had my car sitting in there lot for 7 days before working on it. The rental car they let me use was not even close to my car. Too small. They ha They had my car sitting in there lot for 7 days before working on it. The rental car they let me use was not even close to my car. Too small. They had me wait several days before bring my car in so they could order parts. I got there and they didn’t have the parts. In a few words the overall experience was bag! The car came back to me with marks on it that I had to buff off. More

Super helpful team, pontual and respectful, will keep getting my service with Ramone as needed. getting my service with Ramone as needed. More