Keffer Hyundai

Service Department Issues & Unprofessionalism I recently made a service appointment for 7:00am and dropped off my car for a problem with my AC. Took an Uber to work at my own expense as their shut I recently made a service appointment for 7:00am and dropped off my car for a problem with my AC. Took an Uber to work at my own expense as their shuttle didn't start until 8am. Seven hours later I call for an update and then get a call back from the Service Manager. He gives me an attitude that they never promised to have the car done by a particular time (e.g., it was my fault somehow -- xxx?). He then tells me he will call me back in 30 minutes. Never got a call back so got a ride at closing to pick up my car. I then learn that it sat there all day with no one ever even looking at it. The manager had already left for the day (not surprised). So I wasted a full day and my car just sat there even though I had a 7am appointment. One service employee was apologetic but I made it clear I was not coming back there. I would rate as zero stars but had to put one as a minimum. I'd to also share that while my car was there I received four phone calls from sales people at Keffer. If I ever consider another Hyundai I will never buy a car from this dealer. Perhaps its a matter of over-staffed on sales and under staffed on service, which sadly is the way most companies operate these days, Two days later I took my car to Fort Mill Hyundai dealer, which is 20 miles from my house (versus only 7 miles to Keffer Hyundai) and they fixed my AC and also recommended and fixed my back brakes too. Clearly they've got some management and personnel issues at Keffer, but next time step up and take care of the customer or at least own it when you mess up. More

Smooth Transaction I chose to buy at Keffer Hyundai in Matthews NC after a lot of research and phone calls to other Dealers including one 10 minutes from my home. I drov I chose to buy at Keffer Hyundai in Matthews NC after a lot of research and phone calls to other Dealers including one 10 minutes from my home. I drove 3 hours to Keffer for one main reason, they didn't lie to me on the phone, their ads were not misleading with fake sale prices. In other words, they were honest. I bought the car over the phone and it was ready and waiting for me the next day all paperwork in order......one hour at the dealer and I was ready to drive my new car home. I saved over $2,200 from the best price my local dealer would sell it to me for, after much negotiation. When I protested to the Dealer in Wilmington that his price was too high he told me that I was "out of touch" with new car buying ( he REALLY said out of touch ).....and that because of the internet creating competition, there was no longer very much dealer margin in new vehicles. "Well, son, this old dinosaur is NOT out of touch, I bought the same car at Keffer for exactly what I offered you in Wilmington. You should show respect to your elders, you'd sell more cars".......LOL Thank you Keffer sales crew for showing respect, honesty, and a really pleasant attitude. More

Outstanding Great job will visit if I want to do a trade in later on. Definitely if I need or offered a upgrade. Outstanding outstanding outstanding 👍👍👍👍 Great job will visit if I want to do a trade in later on. Definitely if I need or offered a upgrade. Outstanding outstanding outstanding 👍👍👍👍 More

Friendly Staff and fair My husband and I had a great experience at Keffer Hyundai! I got the car if my dreams and Shalene, Danny and Tim did a wonderful job with offering a f My husband and I had a great experience at Keffer Hyundai! I got the car if my dreams and Shalene, Danny and Tim did a wonderful job with offering a fair trade in for my Elantra! Thank you for being so helpful team! More

Excellent Wonderful experience and wonderful people. Marcia was so helpful and fun to work with in buying my new Santa Fe. I highly recommended this dealership Wonderful experience and wonderful people. Marcia was so helpful and fun to work with in buying my new Santa Fe. I highly recommended this dealership More

Amazing Marcio was the best ! He was extremely patient and worked with me on making this deal happen. I couldn’t be anymore thankful. Extremely nice people he Marcio was the best ! He was extremely patient and worked with me on making this deal happen. I couldn’t be anymore thankful. Extremely nice people here , would recommend to anybody. Kevin lowered my percent & made the price just right. Justin made magic with the numbers to fall through as quickly as he could. More

Terrific people to work with They were very busy but still terrific to work with. The dealership is adding on to their office and lot and they need it as things we're tight for sp They were very busy but still terrific to work with. The dealership is adding on to their office and lot and they need it as things we're tight for space. Shelene in sales was great to work with. More

Super easy, great experience I knew exactly what I wanted going in so it made things a little bit easier. But Andrew and Tim were amazing ! Would 100% recommend buying a vehicle f I knew exactly what I wanted going in so it made things a little bit easier. But Andrew and Tim were amazing ! Would 100% recommend buying a vehicle from here. Everyone is so nice More

Professional with no pressure My Salesman, Marcio, was very knowledgeable and understanding of my situation. He waited until I was ready to make my decision without any pressure. M My Salesman, Marcio, was very knowledgeable and understanding of my situation. He waited until I was ready to make my decision without any pressure. Management and Finance were exceptionally nice! In all honesty...this was the best car buying experience I have ever had!! Thank you Keffer Hyundai!! More

THE BEST OF THE BEST!!!!!! Chris, Charles, and Kevin were top notch when it comes to customer service!! I bought my dream car today and they helped this process run ao smooth! I Chris, Charles, and Kevin were top notch when it comes to customer service!! I bought my dream car today and they helped this process run ao smooth! I am beyond pleased with how they were so diligent when answering questions and making me feel comfortable about the purchase! THE BEST OF THE BEST!!! I am in love with my car and so excited to be a part of the Hyundai family!!!!! It’s a different feeling when you are able to give service through your live for the job that you do! I can tell they all are customer driven! I felt that vibe! I felt so good and so blessed to make those connections!! Thank you guys so much!!!!!!!!!!!!!!!!!!!! More