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Keffer Hyundai
Matthews, NC
2,249 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,249 reviews
November 25, 2017
Purchase We were very happy with the sales staff - Tom and Chad were great to work with. We look forward to working with Tom on future purchases. We were very happy with the sales staff - Tom and Chad were great to work with. We look forward to working with Tom on future purchases. More
by mbeech159
Verified CustomerEmployees Worked With
Tom Mills, Chad Fickert
November 25, 2017
New Santa Fe The service was excellent. I had talked with Sandy over the phone about my trade. They made the deal happen. I was headed out of town and they were ve The service was excellent. I had talked with Sandy over the phone about my trade. They made the deal happen. I was headed out of town and they were very conscious of my time. More
by Kevina3277
Employees Worked With
Shelene Al Brahim, Kevin Martin, Sandy Aycoth
November 24, 2017
Excellent Service My husband and I were greeted by Marcio Almeida and, from first contact to final sale, Marcio was always extremely attentive and kind. He walked us th My husband and I were greeted by Marcio Almeida and, from first contact to final sale, Marcio was always extremely attentive and kind. He walked us through the sales process and all the details of the car we wanted to buy. Very knowleageable. Even before we made our final decision, Marcio was never too pushy and understood what was important to us. Definitely recommend him to help you buying your next car! :) More
by helenafm
Employees Worked With
Marcio Almeida
November 24, 2017
Good Thanks to the dealer ship it self for working with me on my vehicle ,I’m really looking forward into shopping with you all again Thanks to the dealer ship it self for working with me on my vehicle ,I’m really looking forward into shopping with you all again More
by burchdon16
Employees Worked With
Scott Cramblitt
November 23, 2017
Great experience Most of the time buying a car is pressure filled. Not here, Everyone including employees I was not even working with made sure I was being helped and Most of the time buying a car is pressure filled. Not here, Everyone including employees I was not even working with made sure I was being helped and made me feel welcome. Went In knowing the exact car I wanted and what budget a month I could afford. They made it happen.VeryHaapy. Thank you to everyone at Keffer Hyundai. More
by K1277
Employees Worked With
David sales manager , Justin Michaud, Brandon Bullock
November 22, 2017
An enjoyable experience! This has to be the most Honest car dealership i have ever purchased a vehicle from. Honesty and integrity seem to be their motto! Thanks for the Gre This has to be the most Honest car dealership i have ever purchased a vehicle from. Honesty and integrity seem to be their motto! Thanks for the Great experience!👍🏽👍🏽👍🏽👍🏽👍🏽 More
by 2017
Employees Worked With
Your Financial person, the young lady was Top Notch, don't remember her name! Sorry , Jimmy Knox
November 21, 2017
Horrible service I’ve been leasing cars from Keffer Hyundai since 2012. And just in last 3 years I’ve leased 4 Genesis. That’s roughly about 1 car every 8 to 9 months I’ve been leasing cars from Keffer Hyundai since 2012. And just in last 3 years I’ve leased 4 Genesis. That’s roughly about 1 car every 8 to 9 months. Their service never been that great, but recently it just pushed me to the limit. It hurt me even more this time as they are calling “Genesis” as a luxury brand, so I thought they will be competing with Lexus or BMW with their customer service. But I was wrong. I leased my 2018 G80 about month ago. I was getting alert on my dash “Consider taking break” even my commute was only about 20 minute one way. Apparently my car was sensing a long commute and was recommending break. I call Blue link, they tried to trouble shoot but didn’t work. I was told to bring the car to the dealership and they will run a diagnostic. Blue link agent sent an appointment and I was supposed to get loaner. I took off early that day as I had to drop off the car at Keffer. I went inside. I stood in line for about 4 to 5 minutes. The service rep Andrew was at the line on his cell phone. I wasn’t even acknowledged. Finally few minutes later he looked up and asked “what you need?” and put his head down again. When I got little closer he was busy with his face book. I explained that blue link rep set up an appointment and I am here to drop my car and take loaner. He said, there is nothing in the system about my appointment. Instead of helping me, he said, call blue link. I called blue link and they provided me with all the details again. During all that time, I felt that I ruined their day by showing up to the dealership as I was being bounced back and forth. I was there for about an hour. Finally Andrew came back to me and said, there is no loaner available. Even the appointment was set 2 days ago. As far the issue on my car, they shut down that system which was prompting the alerts instead of checking the system. I am sure those alerts were there for a reason. I didn’t pay the price of the car so they systems can be shut down. I needed them to work properly. Long story short, I was sent back as they didn’t check my car. Alert system was shut down. I took early leave and cancelled few appointments because I had to drop off the car, but what a waste of time. Luxary doesn’t come with just making a brand. It comes with service as well. What good is your car if you will not provide the promised service? I also own Lexus, and kid you not, they impress me with their service each time I go to there. More
by Amar
Employees Worked With
Andrew
November 19, 2017
Fantastic customer service! Ferrid was very helpful and put me in my new car at just the price I wanted. There was no pressure to buy and they did all they could to get the best Ferrid was very helpful and put me in my new car at just the price I wanted. There was no pressure to buy and they did all they could to get the best price possible. The only thing i wasn't satisfied with was the wait time to have my car detailed and i still could see the sticker residue on the window.... More
by stephanie96
Employees Worked With
Farrid Coleman, Greg Tomberlin
November 17, 2017
G an R Brandon was great with the whole car deal. Enjoyed getting to know him.didnot like the guy in finance, try to push tire warranty on me. Everything els Brandon was great with the whole car deal. Enjoyed getting to know him.didnot like the guy in finance, try to push tire warranty on me. Everything else was great. More
by greg.russell
Employees Worked With
Brandon Bullock
November 17, 2017
Great Job! Tom Mills was outstanding start to finish and went above and beyond to make sure I was satisfied! I am very please with my new car! Tom Mills was outstanding start to finish and went above and beyond to make sure I was satisfied! I am very please with my new car! More
by jmurdockdds
Employees Worked With
Tom Mills
