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Keffer Kia

Mooresville, NC

2.7
321 Reviews

271 W Plaza Dr

Mooresville, NC

28117

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321 Reviews of Keffer Kia

May 28, 2015

Horrible Customer Service They Won't Respond Horrible customer service. GM DWAYNE SMITH OR PUBLIC RELATIONS LORENZO refuse to respond to any emails or questions. Did absolutely NOTHING to assist More

by poor customer
Customer Service
Friendliness
Price
Recommend Dealer
No
May 28, 2015 -

Keffer Kia responded

Hello, I am interested into how you tried to reach out to myself. I am not aware of this situation at all. Did you call me and leave a message? You can call me at the store 704-660-1520 or email me at Dwayne.smith@kefferauto.com Thanks Dwayne

May 28, 2015 -

poor customer responded

I sent emails to you , lorenzo and cameron all at the emails you sent to me. Just hit reply. I will forward them all to you . dsmith@kefferkia.motosnap.com. I sent them to Lorenzo and Cameron at these email addresses, again just replying. And nothing notes not to send them here!

Jun 03, 2015 -

Keffer Kia responded

Ok, That email was not getting to me. will you contact me directly at the store tomorrow 7046601520. Thanks Dwayne

Jun 03, 2015 -

poor customer responded

We have already emailed back and forth. This clearly shows you and Keffer Kia are clueless. Horrible customer service and don't even remember our emailing back and forth! Not to mention I just bought not one but 2 brand new vehicles! Awesome service by the new dealer and worked hard to listen and make something happen!

April 18, 2015

Great dealership Great people Had a good experience and people were easy to work with. Smooth transaction! Chris Williams is your goto guy. Goto keffer kia for your next purchase!! More

by adam camacho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Williams
March 31, 2015

Appreciate the service department. I bought a used car from Keffer Kia Mooresville. Initially had an issue but am now pleased with how Jason in service worked hard to get the issue reso More

by Sheri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jason mitchell
March 30, 2015

New 2015 Kia Optima I was very specific as to what I wanted on my 2015 Optima, color, upgrades, interior, etc...I dealt with Keffer Kia, Bob King Kia, Paramount Kia, and More

by stefneleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett (Rooster) Padgett
March 25, 2015

Purchased new 2015 Kia Optima We had visited Paramount Kia a couple weekends in a row. We knew the car we wanted but wasn't going to make the commitment until the payments were wh More

by Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Williams, Shannon Moore
March 14, 2015

Great Dealer and People!! I only wish that I had followed my first gut feeling and had gone to Keffer Kia first instead of the dealer that I went to. Not only did they get me t More

by sidro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Myers, Paul Dozier, John Stonestreet
February 24, 2015

Allen and Faye We had a good experience . Our sales guy Shannon and Paul in finance was really nice and friendly. Thank you to guys for your help. More

by fayefaye62
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dozier, Shannon Moore
February 12, 2015

Best experience We were very pleased with our car process. Our salesman Cameron was informative, honest and most of all not presssering. The sales manager was nice a More

by Annette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Lasonde
February 12, 2015

Good, honest, friendly, and loyal to their customers. I've bought several vehicles here and know nearly all the long term employess at the dealer. Bar none, everyone is great to do business with. From s More

by jh3478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne in reception; awesome!, Dwayne Smith, Miles Crovitz, Shannon Moore, Shawn Tate, Jeff Allred, Justin Schlittendardt, Kim Stutts, Eric Kelly, Chris Wright, jason mitchell
February 06, 2015

Worst dealership ever I had a bad experience here with lots of lies and deceptions. They gave me a 25 that is not accepted anywhere and I have 30 days to use it or it More

by mrmike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Smith
Feb 09, 2015 -

Keffer Kia responded

Thank you for bringing this to my attention. I am not sure why the gift card is showing 30 days till it expires, because I checked with my vendor and the visa option which can be used anywhere is 30 days until activation and is good for 90 days. The other one which you can choose is a branded gift card for Best Buy, Walmart, etc never expires. Please contact us directly so we can look into this situation for you. Thanks Dwayne Smith General Manager

Feb 09, 2015 -

mrmike responded

well I was not given the option for walmart or best buy or anything else. I was shocked at how your dealer hid behind oh! you should have looked at the fine print. And NONE of three cars we talked about on the phone were available. I believe you are baiting. Then to have several sites NOT accept the E-card that is supposed to work any where. I feel like I was suckered in to driving to dealership and then to not even get the promised 25.00 is the straw that broke the camel's back. I still feel you owe me a usable walmart card and an apology for wasting my time. I would never do business the way I was treated. And I feel sorry that you think so little of general public that you feel you can do what ever you want if it is the FINE print.

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