Keffer Mazda

Keffer Mazda Junks CX-7 After Spending $8K on Rebuilt Engine Absolutely an untrustworthy Mazda Dealer.Keffer Mazda junked my Mazda CX-7 while it was at the Keffer Mazda dealership after I spent $8,000 on a rebui Absolutely an untrustworthy Mazda Dealer.Keffer Mazda junked my Mazda CX-7 while it was at the Keffer Mazda dealership after I spent $8,000 on a rebuilt engine, without notifying me, appearing to violate NC auto abandonment notification laws, even though they had my telephone number and NC Address. They also do not return phone calls. More

I got a new car! This dealership goes over and beyond to provide excellence! Everyone we ran into (staff) were curteous and friendly. We appreciate everyone that helpe This dealership goes over and beyond to provide excellence! Everyone we ran into (staff) were curteous and friendly. We appreciate everyone that helped us including the finance department! Thank you again! More

Completely Clueless, will not return! I have an out of state vehicle which requires an annual North Carolina Inspection. On 06/7/18 I brought my Mazda 6 in to have the inspection done. E I have an out of state vehicle which requires an annual North Carolina Inspection. On 06/7/18 I brought my Mazda 6 in to have the inspection done. Everything was fine with the vehicle, with the exception of the failed tires. I was instructed to order them in advance and make an appointment to come back and have it completed. On 06/14/18 I called and spoke with a service associate to have the tires ordered as well as schedule the appointment. The appointment was made for Saturday 06/16/18 at 12pm. I was called in to work Saturday, so my mom was sent in my place to the appointment. She arrived before the scheduled time, checking in the vehicle with the associates. The tires were taken off the vehicle only for her to find out that the service could not be performed. The associates exact words were we are sorry, the tires were sent back but you can come back next Saturday. As a customer I am extremely disappointed in the level of service received. The gas and time were unnecessarily wasted driving to a SCHEDULED appointment. We are all human and make mistakes, however the way its corrected makes the difference. Common courtesy would have been to call prior and inform that an error occurred, and a reschedule would be made. I have yet to receive a call, or any form of communication from the service department, which is a poor representation of Mazda. I will not be returning to this dealership for any future endeavors or recommending it for that matter. More

Josh Manga An awesome salesperson, very polite and kind. Always looking for the best deals for clients and treats everyone like royalty. Josh hasn’t been there v An awesome salesperson, very polite and kind. Always looking for the best deals for clients and treats everyone like royalty. Josh hasn’t been there very long but has learned and improved rapidly!!! More

Great experience! Quinton and Bryan went above and beyond to put my son in a brand new Mazda6. Consider me a very satisfied customer and I highly recommend these guys Quinton and Bryan went above and beyond to put my son in a brand new Mazda6. Consider me a very satisfied customer and I highly recommend these guys if you are in the market for a Mazda! More

It's about time! We had the most wonderful car buying experience at Keffer Mazda. Josh and Brian took their time and treated us as if we were the only customers in th We had the most wonderful car buying experience at Keffer Mazda. Josh and Brian took their time and treated us as if we were the only customers in the dealership. More

Horrible car buying experience I went to this dealership to buy a new Mazda suv, I made it very clear from the beginning that I want to finance the car. However the sales man and sa I went to this dealership to buy a new Mazda suv, I made it very clear from the beginning that I want to finance the car. However the sales man and sales manager made false statement and promises on leasing options and tricked me to sign a leasing agreement without explaining to me the leasing fine prints. After I read the fine prints I don’t feel comfortable to lease the car anymore, but of course they won’t let me to void the lease agreement. Instead they told me that I can go back to finance but I lost all the discounts I negotiated, since “these are only available for leasing”. If this is the case, they should make it very clear from the beginning, instead they played lots of games and made the whole buying process very confusing and frustrating. I ended up getting a car that is a lot of expensive than what the other dealership can offer. This is a extremely unethical dealership and definitely not how they should do business. More

Best and super professional Honestly the guy I had was the best. Catrell was extremely professional and gave me the best deal! Seriously I’m 100% coming here for all my car needs Honestly the guy I had was the best. Catrell was extremely professional and gave me the best deal! Seriously I’m 100% coming here for all my car needs. More

I will never go back!!!! 2 1/2 months after purchasing a "Certified Pre-Owned" CX-5, I took my vehicle in for 40,000 mile servicing. No problems, just expecting more or less 2 1/2 months after purchasing a "Certified Pre-Owned" CX-5, I took my vehicle in for 40,000 mile servicing. No problems, just expecting more or less a simple oil change and tire rotation. I was surprised with notice of rear brake issues and leaking gasket cover. Being totally caught off guard, I went ahead with the repairs. I informed the service assistant that this was a recent purchase and that I had purchased the additional "wrap-around' warranty, but he just kept going and never even looked into possible coverage. Looking back and after talking to the service manager of the Mazda dealership where I purchased the vehicle ... I feel taken advantage of. I honestly feel that I paid for services that were not necessary. UNETHICAL!!!!! And as icing on the cake ... I waited for 5 hours. My appointment was 1145am and I left at 5pm. Not once was I offered a courtesy shuttle or vehicle as advertised. This is my first Mazda and although I enjoy the CX-5, after this "Mazda Experience", I am considering getting rid of the vehicle. "Shame on you!", Keffer Mazda. More

Every which way but upfront I went in thinking that I would have a great experience at Keffer Mazda in Huntersville, NC. I had begun communication with Amanda, internet sales man I went in thinking that I would have a great experience at Keffer Mazda in Huntersville, NC. I had begun communication with Amanda, internet sales manager, on a Monday about a silver 2015 Mazda 3 that had 24,986 miles on it. The vehicle was listed on cargurus.com and the Keffer Mazda website for the price of $15,997. The next day, a Tuesday, the price on all websites had been raised to $16,977 and all of the photos had been updated with better quality pictures. My immediate thought was that as soon as I had shown interest, they went in and raised the price almost $1000. Luckily, I had printed out a page Monday showing the original price of the car so with that in hand, I still felt okay about keeping my appointment to view the car. My appointment was on Saturday and Amanda kept in touch with me via text, email, and telephone until the appointment day. She even texted me the carfax report for the Mazda 3 when I asked for it. Bottom line, she knew exactly what car I was coming in to see. She also knew that I was driving almost 2 hours to their dealership. When I arrived I was greeted by Otis and Amanda. Amanda said that Otis would be helping me that day. Otis was very friendly. There was a hold up with my test drive, however, and this is when things got very weird. Kyle, used car manager, approaches me and informs me that a new grill and bumper had been ordered for the car and a new paint job is scheduled but that I can still test drive the car. Okay. . . carfax reported no accidents. A few minutes later, Chris, new cars manager, comes in to tell me why it is taking so long. There are cups and things in the car because they had just gotten the car in and had no time to detail it. What? The car in the pictures looked pretty darned detailed to me not to mention the grill, bumper, and paint job looked perfect. Finally, Otis comes to get me so that I can test drive the silver 2015 Mazda 3. We walk out and there is a blue sedan sitting there. The one I am supposed to look at is a hatchback. I take a look at the front of the car and the grill is almost split in half with big dents all around. I open the car door and there are no leather seats. The seats are upholstery with dog fur and dog pee stains everywhere. I wouldn't have even tried to sit in that disgusting lemon. I looked at Otis and asked if he was sure that this is the car that I was supposed to look at? We go back inside and he is off to check with someone. At this point, I have been at Keffer for an hour with no test drive. After about 20 or more minutes, Otis comes back to say that he has another CX3 for me to look at. I got my trusty printout out of my purse at this point. It's a Mazda 3, silver, here it is right here on the paper. Amanda even sent me the carfax. Otis is off again. Another 20 or more minutes. I arrived at the dealership at 10:40 am and I finally got to test drive the correct vehicle at 12:20 pm. After that came the negotiations. They refused to even consider honoring the original price that was posted for the car. Otis checked with his manager(s) and they told him to tell me that it was some automatic price that the internet came up with, not Keffer. I reminded Otis that this price was on Keffer's own website and that they have to input data into their own site. He had to shrug on it because it seemed like he knew his hands were tied. Next, I am shown what my payments are on the $16, 977 price and with taxes, tags, and such the net price came to $18,000 some dollars. I again mention that I want a payment plan based on the $15, 997 price. Otis tries to go to his managers one more time. Otis come back with more weird excuse. That $1000 price difference is because the $15,997 didn't include taxes, tags, and such. I tell Otis that I did see where additional taxes, etc. where added to the $16, 977 price bringing the net price to over $18,000. Basically, they wanted me to think that the price increased $1000 the day after I asked about it because the $1000 increase was meant to reflect the net price as being $16,977. Why was my payment paper showing a net price of over $18,000? Silly, Keffer, tricks are for kids, not a grown woman who makes a living as a financial counselor (and they knew what I did for a living, lol.) Admittedly, my credit is not perfect and I had no down payment. However, Keffer could have done things so much differently. They should have shown me the car that they knew I was coming to see to start with then tried to show me other cars if that car was going to be out of my reach. Next, Keffer should know better than to jack up the price of a vehicle online after a potential customer shows interest. Most people would know better than to think a supposedly reputable dealer would allow some internet phantom invent incorrect prices on their cars. Sure, they were very nice and friendly all the while they were insulting my intelligence with a smile on their faces. Left with a bitter taste instead of a car. More