Keffer Mazda

Just a bunch of idiots there No one there gives a xxxx or has a clue on anything there. Kris Pollard is a xxxxxx. Service people lie about services needed. There needs to be a law No one there gives a xxxx or has a clue on anything there. Kris Pollard is a xxxxxx. Service people lie about services needed. There needs to be a law for when they do this ....prosecute them when a second opinion warrants the lies from the first! Seriously. More

Pleasantly surprised Full disclosure: This is somewhat lengthy, but comprehensive in nature and worth reading. I am not one to post reviews and I am not easily impresse Full disclosure: This is somewhat lengthy, but comprehensive in nature and worth reading. I am not one to post reviews and I am not easily impressed, but I believe my experience warrants a review. It is a rare and pleasant surprise to receive excellent, memorable service. Car dealerships, salespeople and finance managers do not have the most flattering reputations, making a stressful process even more stressful. However, having dealt with numerous dealerships and salespeople for varying manufacturers, I can honestly say that Keffer Mazda and the employees I dealt with were the best. The only places I have received comparable attention and interaction are small, specialized dealers for expensive, collectible vehicles. Despite going on a busy Saturday, I was able to both browse undisturbed at my leisure as well as receive personalized attention when desired. My sales associate, Catrell Allen, sealed the deal. His demeanor and professionalism throughout the entire process never faltered. After visiting other competing dealerships, I can say with complete honesty that Catrell was the best salesperson I dealt with in every regard. He spoke with us about our wants and needs, was unbelievably knowledgeable about every feature of every vehicle, escorted us around the inventory, provided us with a comprehensive walk-through of the vehicle (from top to bottom, inch by inch), accompanied us on the most effective and rewarding test-drive we have had, and negotiated a fair deal while maintaining a great attitude. He went above and beyond and I highly recommend his services to anyone interested. After choosing a vehicle with options that suited our desires and negotiating a deal, we were directed to the finance rep, Randy Lodato. Working in finance myself, I was well prepared to deal with any upselling or conflicts; but to my surprise, we encountered neither. He was personable, honest and a pleasure to deal with - I never felt rushed or uncomfortable. The two aforementioned employees helped change my perception of car dealerships, salespeople, and finance managers in the industry. Again, I recommend Keffer Mazda and more specifically, Catrell Allen and Randy Lodato, because I wholeheartedly believe they can make a stressful process a little more bearable. My only complaint pertains to processing time. Considering all that needs to be done to prepare and process a loan and the necessary paperwork, I still believe the amount of time the customer is left waiting is disappointing. More

Not a happy customer Better make sure you drive o0n smooth and rough roads before buying. Got a used CX-5, wanted my trade back 3 days later and in NC you have no choice, Better make sure you drive o0n smooth and rough roads before buying. Got a used CX-5, wanted my trade back 3 days later and in NC you have no choice, it's yours wanted the CX-5 and another 8-9K to get my truck back. BUYER BEWARE is all I can say. More

They resurrected an oldie I took my new 2017 CX9 with 12k miles in for an oil change. While waiting I was shown my almost clean air filters and told they were dirty. Car is gar I took my new 2017 CX9 with 12k miles in for an oil change. While waiting I was shown my almost clean air filters and told they were dirty. Car is garaged and 99.99% driven on normal paved roads. Seems like they resurrected the old dirty air filter scam. I wonder when they see gray hair they also see an easy score!!!! Mazda manual recommends replacement at almost 3 times my currrnt mileage. More

Tried to sell a "bill of goods" I went in to have an oil change done, and to have them look at my brakes because of vibration in the steering wheel. This was a Certified Pre-owned M I went in to have an oil change done, and to have them look at my brakes because of vibration in the steering wheel. This was a Certified Pre-owned Mazda6 that I purchased at the dealership three months prior. I am somewhat knowledgeable about car maintenance and was shocked at what I was told was needed. They said that the rotors were warped and they were too "thin" to be machined, (although they would do it) and could be a problem down the line. Said all four rotors really needed to be totally replaced and pads needed replaced....which would have been very costly!!. Now, this car was purchased with a little over 12,000 miles on it, so it is a 99% probability that it still has original brakes and rotors. So why was I told that the rotors were too thin, when they probably have never been touched? So I told them NO to the repair job. I then went to two other reputable repair shops with brake expertise that same day, asking them to inspect what was going on. Both said that the front brakes needed work (which I assumed since my steering wheel was giving me the vibration). They inspected the rear, and both said the rear was fine and had plenty of life in the pads (about 10,000 miles). I asked them again about the rears and was again told that the rear was fine. (one shop even gave me photos of all the brakes). Bottom line is I had the fronts fixed and it costed me significantly less than what Keffer was trying to get out of me. Also, the oil change I had the original appointment for took almost 2 hours, and a previous visit to have just the tires rotated took over an hour. I will not be going back to Keffer Mazda, and I won't recommend them to anybody that I know. More

Excellent Customer Service Out of all the car dealerships I've been too, this dealership has been the absolute best. From the minute, my husband and I walked thru the door, we w Out of all the car dealerships I've been too, this dealership has been the absolute best. From the minute, my husband and I walked thru the door, we were greeted with care. Quinton was our assigned salesman and we are so glad he was. He is the most caring, professional and kind young man. He will tell you the truth and you see right away that he cares about you. Not only did we walk out of there with one car but two brand new cars. We are so blessed and to have met such wonderful people. Chris Hall and Randy Lodato were excellent too as they did the finance part of the deal. We highly recommend them especially if you love Mazda cars. More

Excellent experience and service All of the workers I encountered, Maren, Brian, Catrell and Bo, were very professional and helpful. I traveled from Montgomery, AL to purchase my Dod All of the workers I encountered, Maren, Brian, Catrell and Bo, were very professional and helpful. I traveled from Montgomery, AL to purchase my Dodge Challenger and they all made it a great experience. They answered all of my questions and made me comfortable with making the long trip in hopes that everything is good to go for me to purchase the vehicle. When I got here, everything was as promised and Catrell made the paperwork and transaction as simple as possible. Thanks for laying out the red carpet! Todd More

Real people The best experience buying a car in 60 years. Thanks and Kudos to Mary, Chad, Bryan and Bo. Everyone was very friendly and attentive. It is really nic The best experience buying a car in 60 years. Thanks and Kudos to Mary, Chad, Bryan and Bo. Everyone was very friendly and attentive. It is really nice to deal with people you feel you can trust. Thanks! More

Great experience Friendly, not pushy, and we actually enjoyed buying a car here, from beginning to end. And are overly happy with our car purchase, thank you! Friendly, not pushy, and we actually enjoyed buying a car here, from beginning to end. And are overly happy with our car purchase, thank you! More

Bad business, lots of lies Had really bad experience with this dealership. They sold me Xilon protection, and said I can get it done at any dealership, which was not true, and a Had really bad experience with this dealership. They sold me Xilon protection, and said I can get it done at any dealership, which was not true, and after sending me through various dealerships in my town, even lying about appointments set!!! it took over a month of constant calling and frustration to get a refund. They also added Mazda maintenance plan without presenting it as an option, and asured me that it would work at any Mazda dealership. Which was a lie too. Very disappointed, and do not recommend them. Not good business practices. Yuri Carvalho was good sales man, but when problems came up, he did not have any knowledge, and relied on management, who just lied in anything they said More