Keffer Mazda

Excellent Experience The car buying experience is not one I find enjoyable whatsoever, but the people I worked with at Keffer Mazda made it a pleasure. After months of res The car buying experience is not one I find enjoyable whatsoever, but the people I worked with at Keffer Mazda made it a pleasure. After months of research, I decided to take a test drive in the 2017 CX-3 Touring, which I ultimately purchased. Upon my initial visit, I was greeted by Catrell Allen in sales. He thoroughly explained the various details and features of the vehicle prior to my test drive, was very knowledgeable and professional. Before leaving that night, I also met finance manager Kenny Robinson, who addressed any additional concerns or questions I had about the vehicle, rather than trying to push me into talking numbers. After explaining my reluctance regarding interior space, he quickly offered a solution -- I could take the vehicle for a few hours, at my leisure, to see if it's something that would work for my everyday life. I took him up on the offer 2 weeks later, and after careful decision, began negotiations on my second trip to the dealership. Kenny was not initially available to handle my negotiation, and things were off to a rocky start. However, after 2 hours of back and forth with another manager, he finally freed up, apologized, and basically saved the day -- and my sale. Without hesitation, he presented me with numbers I was aiming for and felt much happier about than the previous 3 offers presented. I needed more time to think the numbers over, and after a few days, called Kenny back to push for 0% interest. There was no haggling -- in less than 3 minutes, he told me that wasn't a problem. I met with him the next day, and left a happy customer in a brand new car. Throughout the entire process, Catrell was persistent yet patient, and never pressured me into making a sale. He continued to follow-up with me and was available to answer any of my questions and address my concerns. Kenny is hands-down the only person you want to deal with when it comes to the numbers. He was completely no-pressure, showed transparency, and truly made me feel as though he was on my side. There were absolutely no games -- he showed me the numbers, explained everything line by line, and ensured a smooth experience in what I've come to expect to be a stressful one. He was a true pleasure to work with and I highly recommend anyone and everyone to meet with him for high customer satisfaction. I am happy to be a new member of the Mazda family and love my new car and new dealership! More

Made it happen when others would not! We purchased our first car through Keffer Mazda because quite simply put they made us an offer better than any other Mazda dealership. Our first inter We purchased our first car through Keffer Mazda because quite simply put they made us an offer better than any other Mazda dealership. Our first interaction with Chad Cowans was pleasant, and informative, right off the bat we let him know what we were looking for and Chad did everything in his power to make our experience easy and pleasurable. Having done our research we told Chad exactly what was offered to us and told him we were willing to make the drive up to Huntersville, NC (4 hour trip 1 way!) if he could beat the current offer. After an anxious wait, Chad returned our phone call with a chipper tone of voice and an offer that was well worth the drive. Needless to say, we started the process and in the morning we were up early heading to purchase our new Mazda3. When we arrived we were greeted at the door and treated with the utmost respect and courtesy! It wasn't a luxurious or expensive car to warrant such treatment, but the staff at Keffer really made us feel like VIPs, and after the mountain of paperwork awaiting us was thoroughly read, we signed on the dotted line and drove off in our lovely new car. Overall I could not be happier with the vehicle itself, and the fact that everything was so easy and low pressure during the whole process made my wife and I spout off to all our friends and family about the service we received at Keffer. Thank you Chad, and the rest of the staff, for making this purchase the least stressful it could be. We look forward to seeing you someday in the future for our next car buying experience. More

Excellent Advice and Service We planned to purchase a car for a granddaughter who was visiting us in Charlotte. However, her home address is in Tennessee and she is in graduate sc We planned to purchase a car for a granddaughter who was visiting us in Charlotte. However, her home address is in Tennessee and she is in graduate school in Alabama. We preferred to title the car in her name but were uncertain about the best state in which to register the car and whether to jointly title the car. Chad Cowans insured that we fully understood the alternatives. He also expertly presented the models and various options. We finally decided on a Mazda 3, titled solely in her name and registered in Tennessee. We also received an excellent price. Everyone we dealt with, especially Chad, was very helpful without being pushy. My granddaughter and her grandparents could not be happier with the outcome. More

Great Experience!! Good information and very personable. Did not feel that dealer was attempting to "pull a fast one over me". Even assisted me with a GPS navigator!!! Good information and very personable. Did not feel that dealer was attempting to "pull a fast one over me". Even assisted me with a GPS navigator!!! More

Very professional and courteous. Didn't take too long to get the price I wanted with very polite and professional people. Liked the service department being adjacent to showroom. Al Didn't take too long to get the price I wanted with very polite and professional people. Liked the service department being adjacent to showroom. Although this dealership is not large, customers were greeted promptly and warmly. More

Amazing customer service Today I drive to the Keffer Mazda dealership a confused senior in high school not knowing a thing about cars except for the basics. Chadwick saw me wa Today I drive to the Keffer Mazda dealership a confused senior in high school not knowing a thing about cars except for the basics. Chadwick saw me walking in and greeted me right before I stepped into the building. It made me feel welcomed. I came to meet him and he helped me right down to the last minute and helped and gave lots of tips about the process an the car. He shared great customer service skills!! Continue to be great Chadwick!!! More

Made the deal Chad was extremely helpful as a source of information, personable, in treating you well and hearing the customer needs and budgetary concerns. If you Chad was extremely helpful as a source of information, personable, in treating you well and hearing the customer needs and budgetary concerns. If you do your homework he seems to negotiate a good deal and being patient through the process, as well as with training and prompt follow through. Always was skeptical on the new car buying experience but this was pretty smooth. Recommend him and thanks to Kenny Robinson (finance) for being patient through the evening to making transaction. All the best Chad and Kenny! BTW most of my friends were very impressed with the CX-9. I hope to have Cheers! More

Polite and Professional Chad, Randy and Kenny were great to deal with through my car buying experience. Chad was attentive and very considerate of my time as we worked throug Chad, Randy and Kenny were great to deal with through my car buying experience. Chad was attentive and very considerate of my time as we worked through the details of the purchase. I'd highly recommend the dealership to anyone considering a Mazda. More

Great car buying experience!! Yuri was a true pleasure to buy from - no pressure, easygoing, knowledgable and honest. He made sure that my car was meticulous when I picked it up to Yuri was a true pleasure to buy from - no pressure, easygoing, knowledgable and honest. He made sure that my car was meticulous when I picked it up too!! I would highly recommend this dealership and Yuri!! We'll be back. More

Cox-9 purchase Over all, had a very good purchasing experience. Yuri and Alena where very attentive to our needs. I would recommend these two sales Reps to anyone Over all, had a very good purchasing experience. Yuri and Alena where very attentive to our needs. I would recommend these two sales Reps to anyone looking to purchase a new vehicle More