Keffer Mazda

Service Department Attempted to Take Advantage of Me I have an issue with a dash light coming on for my Mazda 3. I told the person when I made the appointment that I wanted no further inspection. I was I have an issue with a dash light coming on for my Mazda 3. I told the person when I made the appointment that I wanted no further inspection. I was called and told that they had located an issue with the motor mount which had nothing to do with the reason I brought in the car for service. The invoice indicated that I requested a tire inspection and a brake inspection. NOT TRUE. Since I could not trust them to follow simple instructions and not look for additional things wrong with my car, I decided to take the car elsewhere for service. I went to two other mechanics in town and both CONFIRMED that there was no issue with the motor mount. So, in addition to not following my instructions, they also attempted to sell me something that I did not need. I will never take a car to them again. More

Great, easy,smooth experience! Had a hard time finding the Mazda3 that my son wanted in Atlanta. Searched the Charlotte area and found one at Keffer. The deal they gave us beat anyt Had a hard time finding the Mazda3 that my son wanted in Atlanta. Searched the Charlotte area and found one at Keffer. The deal they gave us beat anything in Atlanta so we went there! They made it well worth the trouble. #sonishappy!! More

Great Experience I went to Keffer Mazda to see a specific car that I'd seen online (2016 CX-5). I was greeted immediately by our dealer, John Jenkins. He pulled the I went to Keffer Mazda to see a specific car that I'd seen online (2016 CX-5). I was greeted immediately by our dealer, John Jenkins. He pulled the car I was interested in around so that I could see it in person. He was very knowledgable and friendly. I had already looked at the CX-5 at different dealerships so I already knew about some of the features but JJ filled in all of the gaps and told me a lot about the car that some of the other dealers had forgotten to mention. He even encouraged that I go for another test drive, which was great! When it came down to business JJ was not pushy AT ALL and didn't play any games like some dealers are notorious for. After a little bit of talking we came to a price that both of us were happy with! I left knowing that I got a great deal on my car and my experience with John at Keffer Mazda was by far the best car buying experience I've ever had. I would recommend Keffer Mazda and John Jenkins, in particular, to anyone! More

Wonderful experience Everyone at Keffer Mazda was helpful, friendly, and just all around great people to work with. Carolyn Buchner, my sales lady, was extremely helpful Everyone at Keffer Mazda was helpful, friendly, and just all around great people to work with. Carolyn Buchner, my sales lady, was extremely helpful and went out of her way to be sure the features I needed were on the car I chose. I would have to say this was the easiest car purchase I have ever made. More

An over-the-top, enjoyable experience. Fair pricing. Great cars. Friendly sales person (Mary Tweedlie) and Finance Manager (Marcus). Nothing to complain about, at all. Very easy transac Fair pricing. Great cars. Friendly sales person (Mary Tweedlie) and Finance Manager (Marcus). Nothing to complain about, at all. Very easy transaction. Never - from start to finish - did I feel uncomfortable, in dealing with this dealership! More

Purchased a 2011 Jeep Grand Cherokee Excellent relationship formed with Lewis. He was very friendly and very knowledgable. I also enjoyed working with Lowell & Marcus. All three repre Excellent relationship formed with Lewis. He was very friendly and very knowledgable. I also enjoyed working with Lowell & Marcus. All three represent Keffer very well and were easy to work with. The reason I gave 3 stars for Quality of work was because I was disappointed with the Xzilon Evo + product / application or maybe I didn't fully understand what it was that I was purchasing. I was under the impression that a clear coat was applied to the exterior and the interior was also treated in some way for protection. It isn't evident this happened. More

upfront pricing We were looking to buy a Mazda 3 hatchback I touring package and sent emails to many Mazda Dealers asking for a complete "out the door" price. Keffer We were looking to buy a Mazda 3 hatchback I touring package and sent emails to many Mazda Dealers asking for a complete "out the door" price. Keffer was the only Dealership that came through completely on that request. Carolyn Buchner was very nice and patient with all of our questions via email. I wish that all dealerships would take note of how Keffer Mazda deals with customers. We did not have time to play games about pricing and Carolyn was upfront and honest from the very beginning of our correspondence. How refreshing! More

Pleased with our car-buying experience My husband and I bought a used car from Keffer Mazda and were very pleased with the experience. Our salesman, John Jenkins, was patient in listening t My husband and I bought a used car from Keffer Mazda and were very pleased with the experience. Our salesman, John Jenkins, was patient in listening to our automotive needs and helping us find a solution that worked in terms of mileage, payment, and usage. The finance person, Taiwon, was also very helpful and courteous. The service manager took the time to talk to us about the car we were considering and tell us what he had done to the vehicle. It's too early to tell on their long-term customer service ethic, but so far, we are very pleased. More

Best all-around service anywhere From the moment I walked into Keffer mazda's service center I was greeted by friendly staff who were more than welcoming. Unlike other service center From the moment I walked into Keffer mazda's service center I was greeted by friendly staff who were more than welcoming. Unlike other service centers, Keffer differed in several ways. Chris in no way made me feel rushed, taking both the time and effort to help me thoroughly and completely. I felt very comfortable leaving my car with the people at Mazda. Thank you! More

Quality Service Staff I went in for a 20k service and the description of the work to be completed was thoroughly explained. The work was completed in a very timely manner w I went in for a 20k service and the description of the work to be completed was thoroughly explained. The work was completed in a very timely manner while waiting at the dealership. Chris has again exceeded my expectation with exceptional customer service. I hope the dealership is aware of his qualities and use him as an example for "getting it right". More