Keffer Volkswagen

Keffer VW are professional, highly experienced scammers. They act in bad faith and know exactly what they are doing. Everything is worded and structured in the sketchiest way possible to ensure they get They act in bad faith and know exactly what they are doing. Everything is worded and structured in the sketchiest way possible to ensure they get away with it every time. Customers are forced to accept a 'Protection Package' that costs $3,000. At first glance, it looks legitimate, but there is no contract and no service agreement. It is not mentioned in the Vehicle Purchase Agreement, it is not itemised in the Amount Financed, and it isn't documented anywhere in the paperwork. They only add $3,000 to the price of the car, consequently reducing your downpayment and increasing your interest rate, and customers don't even notice because they sign all documents on a tablet - ensuring you will only realize something is missing when it's too late and everything is signed. Unless you are willing to pay $3,000 for insurance services that don't exist, an app that doesn't work, and three 4oz spray bottles, stay as far away from this place as you can. More

Shout out to Stephanie, Matt,and Rocky for helping me with my purchase(2020 Palisade) thanks for all your help and encouragement wonderful experience!! with my purchase(2020 Palisade) thanks for all your help and encouragement wonderful experience!! More

1000000/10! !! shout out rocky and antonio for helping me purchase my dream tiguan 🤩🤩 if you want the best service and best experience here make sure you get th !! shout out rocky and antonio for helping me purchase my dream tiguan 🤩🤩 if you want the best service and best experience here make sure you get this new iconic duo. Rocky and Antonio- THANK YOU GUYS. 🚗🚗 More

Thanks to Brandon for a great buying experience today! He handled everything! He's awesome! He handled everything! He's awesome! More

Huge shoutout to Justin at Keffer VW! ⭐️ Truly the easiest car-buying experience I’ve ever had. No games, just great service and a guy who really knows his stuff. Rocky was great too and ⭐️ Truly the easiest car-buying experience I’ve ever had. No games, just great service and a guy who really knows his stuff. Rocky was great too and helped make sure everything was a go. If you’re in the market for a new ride, these are your guys! More

LOVE this dealership. From walking in to walking out, and everything in between I had a great experience. The staff is wonderful and they do their best to meet your desire From walking in to walking out, and everything in between I had a great experience. The staff is wonderful and they do their best to meet your desires. I’m loving my new car. Thanks all! More

Too many issues to make this short. Raised the sales price 3000, removed my “discount” from the car worksheet that didn’t end up on the final paperwork, increased my down payment and Raised the sales price 3000, removed my “discount” from the car worksheet that didn’t end up on the final paperwork, increased my down payment and made me pay double it on a second day there. Sold me a crap car, claimed they’d repaired the oil leak before purchase, it had a massive coolant leak, oil leak, and transmission leak. (All 3 currently). I paid for the repairs on the coolant leak with a new water pump thermostat housing hoses etc. only to have a 2nd massive coolant leak. Service work was of course done by their dealership. Horrible job with the repair. Took it to Audi, they said missing bolts in the water pump and another leak at the thermostat housing hoses etc. Volkswagen won’t honor their parts warranty and claim it’s different issues and want me to pay another 4k. Dry rotted tires caused a blowout with my 16 yo kid on the interstate. Windshield wipers they claimed they replaced shredded and flew off in a monsoon on the interstate on a different trip. The roof by the A posts have 2 massive cracks, pretty sure it’s structural damage from someone’s wreck before we bought it. Mechanic found severe underbody damage, frame compromise, spray painted parts in the engine-typical I guess when people buy parts from a junk yard-so mechanic wasn’t sure it’s the original engine. Car is sitting in their lot for the last month. My two options - Pay 4K for a 6k repair (discount from them) or they’ll buy it back for what I owe at around $8750. Meanwhile the deal was $18k and the car is as the GM put it “now worth only about 3k”. GM would give me contact for corporate and claims “he wouldn’t know where to start” They fired the GM, Sales Manager and Service Manager from when I bought g to e car I- if that tells you anything. However being that my car is still sitting there a month later and the new GM and Service Manager haven’t reached out should say something. Would love for corporate to get ahold of me More

From beginning to end compared with the dealership in the triad area where I boat my 23 Toas 4 motion to trading in for a se Tiquan AWD was fantastic at Keifer VW. Week prior was in to my local dealership an triad area where I boat my 23 Toas 4 motion to trading in for a se Tiquan AWD was fantastic at Keifer VW. Week prior was in to my local dealership and drove a 25 they had on the lot and after driving and feeling insulated not giving little value on trade once I voiced disappointment on it that said ok no counter offer or looking at 2026 saying this is the best they can do with only one 25 tiquan se on there lot so I walked and contacted others and got a new se at 3500 under 25 price at the other dealership with 4k cash n equity in my Toas . Ease of transaction etc with Max sales rep n Randy sales mgr. went smooth and met what we were expecting with pricing,financing and payment options. I will drive the hour south definitely again on my next VW purchase..I highly recommend them compared to the treatment we received at the local VW dealership in Guilford county, More

Shoped other dealerships in the area for car for my daughter. Found one online she liked, went there drove it and ended up buying from them. Pretty smooth process and they worked with her to make the d daughter. Found one online she liked, went there drove it and ended up buying from them. Pretty smooth process and they worked with her to make the deal. Pleased with them so far! More

I hope this will be my LAST review of this dealership. What I can say is "DO NOT BUY ANY VEHICLE" from them. I have bought a couple cars in the pass BUT now they are horrendous. I made an appointment for What I can say is "DO NOT BUY ANY VEHICLE" from them. I have bought a couple cars in the pass BUT now they are horrendous. I made an appointment for a test drive of a 2026 Tiguan SEL- R Line. I called before I left to make sure it was "IN STOCK". I got there and waited to find out it was "SOLD" and "IT WAS NOT EVEN THERE". They blamed it on another "DEPT" that doesn't even know what is "IN STOCK". WHAT A JOKE!! Management has been replaced "SO MANY TIMES" they still can't get it right. I wasted my "GAS AND 40 MILES OF DRIVING" to come there. AVOID THEM ALL TOGETHER!! More