Keffer Volkswagen
Huntersville, NC
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Took my IS. 4 in for 50K service and a possible nail in a tire. Was quoted 2 to 2.5 hours. Car was ready at 2 hours. Tire patched. Ran it through a car wash when 4 in for 50K service and a possible nail in a tire. Was quoted 2 to 2.5 hours. Car was ready at 2 hours. Tire patched. Ran it through a car wash when they were done. Nice touch. More
My wife and I recently purchased a 2025 VW Tiguan. There was an issue that badly needed attention. We worked with the General manager Gerald who worked with Volkswagen and went well above and beyond There was an issue that badly needed attention. We worked with the General manager Gerald who worked with Volkswagen and went well above and beyond to resolve the issue. Completely exceeded our expectations. Keffer has demonstrated to me over the past 10 years that the operate with the utmost integrity. Worked with Matt Carter to lease vehicle. He was extremely helpful and professional. More
Shout out to Stephanie, Matt,and Rocky for helping me with my purchase(2020 Palisade) thanks for all your help and encouragement wonderful experience!! with my purchase(2020 Palisade) thanks for all your help and encouragement wonderful experience!! More
1000000/10! !! shout out rocky and antonio for helping me purchase my dream tiguan 🤩🤩 if you want the best service and best experience here make sure you get th !! shout out rocky and antonio for helping me purchase my dream tiguan 🤩🤩 if you want the best service and best experience here make sure you get this new iconic duo. Rocky and Antonio- THANK YOU GUYS. 🚗🚗 More
Huge shoutout to Justin at Keffer VW! ⭐️ Truly the easiest car-buying experience I’ve ever had. No games, just great service and a guy who really knows his stuff. Rocky was great too and ⭐️ Truly the easiest car-buying experience I’ve ever had. No games, just great service and a guy who really knows his stuff. Rocky was great too and helped make sure everything was a go. If you’re in the market for a new ride, these are your guys! More
LOVE this dealership. From walking in to walking out, and everything in between I had a great experience. The staff is wonderful and they do their best to meet your desire From walking in to walking out, and everything in between I had a great experience. The staff is wonderful and they do their best to meet your desires. I’m loving my new car. Thanks all! More
Too many issues to make this short. Raised the sales price 3000, removed my “discount” from the car worksheet that didn’t end up on the final paperwork, increased my down payment and Raised the sales price 3000, removed my “discount” from the car worksheet that didn’t end up on the final paperwork, increased my down payment and made me pay double it on a second day there. Sold me a crap car, claimed they’d repaired the oil leak before purchase, it had a massive coolant leak, oil leak, and transmission leak. (All 3 currently). I paid for the repairs on the coolant leak with a new water pump thermostat housing hoses etc. only to have a 2nd massive coolant leak. Service work was of course done by their dealership. Horrible job with the repair. Took it to Audi, they said missing bolts in the water pump and another leak at the thermostat housing hoses etc. Volkswagen won’t honor their parts warranty and claim it’s different issues and want me to pay another 4k. Dry rotted tires caused a blowout with my 16 yo kid on the interstate. Windshield wipers they claimed they replaced shredded and flew off in a monsoon on the interstate on a different trip. The roof by the A posts have 2 massive cracks, pretty sure it’s structural damage from someone’s wreck before we bought it. Mechanic found severe underbody damage, frame compromise, spray painted parts in the engine-typical I guess when people buy parts from a junk yard-so mechanic wasn’t sure it’s the original engine. Car is sitting in their lot for the last month. My two options - Pay 4K for a 6k repair (discount from them) or they’ll buy it back for what I owe at around $8750. Meanwhile the deal was $18k and the car is as the GM put it “now worth only about 3k”. GM would give me contact for corporate and claims “he wouldn’t know where to start” They fired the GM, Sales Manager and Service Manager from when I bought g to e car I- if that tells you anything. However being that my car is still sitting there a month later and the new GM and Service Manager haven’t reached out should say something. Would love for corporate to get ahold of me More

