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Keffer Volkswagen

Huntersville, NC

Overview
Reviews
3.6
387 Reviews
Call Dealership (704) 771-1647

13651 Statesville Road

Huntersville, NC

28078

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Showing 387 reviews

July 17, 2026

Tom Rush was excellent with communication and workmanship. Thank you! Now I’m just making up words to type since this site makes me type at least 15 words here. More

by For review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Rush
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Jul 17, 2026 -

Keffer Volkswagen responded

We appreciate your kind words about our team's communication and workmanship. Thank you for choosing Keffer Volkswagen.

July 09, 2026

TJ was our salesman and was very helpful in getting me a great car matvhing my specifications. The sales process was smooth and went well also. More

by Taunton73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ
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Jul 09, 2026 -

Keffer Volkswagen responded

Thank you for sharing your experience. We’re glad our team could assist you smoothly with your car purchase at Keffer Volkswagen.

June 26, 2026

Very helpful and quick service. Staff is very nice. Have been going there for service since I bought my car. More

by Atraub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 26, 2026 -

Keffer Volkswagen responded

Thank you for your continued trust in Keffer Volkswagen. We appreciate your kind words about our service and team.

June 20, 2026

Morris was great, Keffer VW was an amazing dealership to purchase from! Highly recommended!! Go see Morris!! More

by pathenry055
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris Bowman
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Jun 20, 2026 -

Keffer Volkswagen responded

Thank you for recommending Keffer Volkswagen. We appreciate your feedback about your experience with our team.

June 17, 2026

Had an issue with parts department, but they went above and beyond to make it right. Very pleased. More

by PSCRUGGS2016
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the person that assisted me. The receipt doesn't have a name
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Jun 20, 2026 -

Keffer Volkswagen responded

Hello, We value customer satisfaction and appreciate you sharing your feedback. We would appreciate the opportunity to speak with you about your experience with our Parts Department regarding the status of your order and the communication you received. Please provide us with your preferred method of contact when you have a moment to further discuss. Thank you, Customer Service Team contactus@keffervw.com

June 03, 2026

Took my IS. 4 in for 50K service and a possible nail in a tire. Was quoted 2 to 2.5 hours. Car was ready at 2 hours. Tire patched. Ran it through a car wash when More

by 75_sparrow.odds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jun 03, 2026 -

Keffer Volkswagen responded

Thank you for sharing your experience with the 50K service and tire repair. We’re glad the timing worked out and you appreciated the car wash. We appreciate your feedback about Keffer Volkswagen.

May 31, 2026

Easy car buying experience. Staff was helpful and made the process seamless. Would recommend them. More

by Thelme74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt
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Jun 01, 2026 -

Keffer Volkswagen responded

Thank you for recommending Keffer Volkswagen. We appreciate your feedback on our helpful staff and smooth process.

May 29, 2026

My wife and I recently purchased a 2025 VW Tiguan. There was an issue that badly needed attention. We worked with the General manager Gerald who worked with Volkswagen and went well above and beyond More

by aaronnazarian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Carter
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May 29, 2026 -

Keffer Volkswagen responded

Thank you for sharing your experience and long-term trust in Keffer Volkswagen. We appreciate your feedback about the support you received. Your satisfaction is important to our team.

May 20, 2026

I have found the dealership to be slow in responding to information. They do not return calls or follow up on customer satisfaction More

by Richy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darryl Radford
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May 31, 2026 -

Keffer Volkswagen responded

Richy, Your feedback is very important to us. We would appreciate the opportunity to speak with you about the level of communication you have received from our team. Please send us an email with your best method of contact so we may discuss this. Thank you, Customer Service Team contactus@keffervw.com

April 23, 2026

Shout out to Stephanie, Matt,and Rocky for helping me with my purchase(2020 Palisade) thanks for all your help and encouragement wonderful experience!! More

by Tavonnec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie, Matt, Rocky
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