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Keffer Volkswagen
Huntersville, NC
382 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 382 reviews
March 23, 2017
Best car-buying experience EVER We dreaded shopping for a car, but Seeram Kirpaul at Keffer VW made the experience a dream-come-true. There was absolutely no pressure -- just patienc We dreaded shopping for a car, but Seeram Kirpaul at Keffer VW made the experience a dream-come-true. There was absolutely no pressure -- just patience and options. Seeram and the sales manager are THE BEST! Thanks so much for taking the fear out of car shopping, Keffer VW! More
by CLTRunnerGrrl
Employees Worked With
Seeram Kirpaul
March 20, 2017
We keep going back We have just purchased our 8 th or 9th vw from this dealership. Keeley and Austin were so helpful. Thank you very much. We appreciate it. We have just purchased our 8 th or 9th vw from this dealership. Keeley and Austin were so helpful. Thank you very much. We appreciate it. More
by Jo
Employees Worked With
Keeley and Austin
February 23, 2017
2017 vw sportwagon I recently purchased a 2017 vw sport wagon and could not have been happier. Rick Holland the sales person was a tremendous help. He was very knowled I recently purchased a 2017 vw sport wagon and could not have been happier. Rick Holland the sales person was a tremendous help. He was very knowledgeable, low key (which I liked) and did a great job negotiating the deal on the wagon and my trade in vehicle. More
by Dan
Employees Worked With
Rick Holland
February 21, 2017
Professional, Courteous and Quality Service I have had years of service experience at Keffer Volkswagen in Huntersville, NC. In all my time as a customer, I have never felt cheated or unappreci I have had years of service experience at Keffer Volkswagen in Huntersville, NC. In all my time as a customer, I have never felt cheated or unappreciated. I have never had to bring one of my Volkswagens back to Keffer Service because some service was not performed or issue resolved. Their prices are competitive and always offer monthly specials and/or coupons. After buying my 2013 Touareg, I could not find a maintenance schedule for my vehicle, but without hesitation, Justin Beardsley, the Service Manager, printed me one from his computer and explained the maintenance needs for my VW. That is the sort of customer relations that have inspired my loyalty for so long. There is a VW dealership 10 minutes away from my home, but I commute an hour away to trust my VW with Keffer. I have nothing but praise to say for the service team at Keffer. More
by Braveboy
Employees Worked With
Courtney, a trainee, Justin Beardsley, Kristen Shaffer, Sean Richardson
February 18, 2017
Joe is a awesome salesman Thank you Joe for all your help with the new VW. Every time I call or email you with questions you have been very helpful. I will definitely recommend Thank you Joe for all your help with the new VW. Every time I call or email you with questions you have been very helpful. I will definitely recommend all my friends to Joe Matanovic. Thanks Joe. Bryan Paslay More
by Bryan1215
Employees Worked With
Joe Matanovic
February 17, 2017
I am so happy with my new jetta!!! I am so happy about the level of customer service that I received from Justin Jachimiec at Keffer VW he was nothing but exceptional throughout the w I am so happy about the level of customer service that I received from Justin Jachimiec at Keffer VW he was nothing but exceptional throughout the whole process. More
by Yuse
Employees Worked With
Justin Jachimiec
February 15, 2017
The absolute worst experience at a dealership ever!! Ever been toyed with by a car dealership?? Seems like this is a reoccurring event with my recent encounters. Why would a dealership have you go throu Ever been toyed with by a car dealership?? Seems like this is a reoccurring event with my recent encounters. Why would a dealership have you go through the entire buying process, get a check from your bank, and then tell you the vehicle has been sold for 2 weeks?? Well this is the second time this has happened to me in a month. If you want your time wasted, choose Keffer. They are exceptional at that! Here's a synopsis of my experience: A week ago I found a Porsche Panamera on cars.com listed for sale. I reside in Maryland, so I asked my brother to take time out of his busy schedule on Saturday February 11, 2017 to go over to Keffer VW and check out the vehicle for me as he lives in Charlotte. He did just that. While there he encountered a salesman named Joe, whom he believed was very trustworthy, test drove the car, and gave me a call stating that the car was "a go". Joe and I began the purchase process on Monday. (Paperwork, numbers etc). Once an agreement was made, I called my credit union to notify them I had found the car I wanted to purchase. After the agreement was made the sales Manager Dewayne Noble began calling me. He stated that he was from the DMV area and had done plenty of work with my particular credit union in the past. He stated that within his past experience with my credit union the dealership would not need to provide amount given on a trade-in and the amount being put down. Dewayne then emailed me the purchase order without this information. I then forwarded the purchase order to my credit union. They sent me back an approval letter with a stipulation being a "Signed purchase" order by the dealer showing the amount given on my trade and correct payoff amount. Here's where it took a serious turn straight downhill. After requesting the signed purchase order from the dealer, I stopped getting a response and then was given the runaround by my salesman Joe, who was given the runaround by his sales manager Dewayne Noble. At this point I began calling the dealership to get an understanding of what the delay was. I was given the GM's name Steve O'Kane by my salesperson Joe. When I called I was asked by the receptionist who was calling and once I let her know it was me calling about my deal, she stated that both Dewayne Noble and Steve O'Kane were in a meeting together. How convenient, right?? She took a message for the GM Steve O'Kane and then forwards me to Dewayne Noble's voicemail in which I left him a message to give me a call. After about an hour or so he returns my call. I ask him what's going on with the signed purchase order and my deal. He then states that the car had been sold 2 weeks ago. I'm immediately confused and ask how is that possible as we were working on this deal yesterday. He then stated that my deal was a backup. Mentally, How much sense does that make? If a car was sold why would you try to sell it again to someone? I became infuriated with Dewayne. Something this pertinent should have been discussed Day 1 and well before I invested my time and others. Dewayne intentionally wasted my time on a car that was "sold for 2 weeks". I feel extremely disrespected and lied to. I will NEVER recommend this dealership to anyone. I have purchased many vehicles in my lifetime and have never experienced this type of "bafoonery". I still have yet to receive a call back from the GM Steve O'Kane. And the car is still listed for sale on their website. How professional.... More
by Cpettie
Employees Worked With
Dewayne Noble, Joe Matanovic, Steve Okane
January 24, 2017
Simply THE BEST!! From start to finish, my experience was fantastic. Joe was so thorough and thoughtful and open to all of my questions. He worked very hard to get me From start to finish, my experience was fantastic. Joe was so thorough and thoughtful and open to all of my questions. He worked very hard to get me the best deal and left no stone UN-turned in the process. I'm still beside myself with the genuine quality of service that I received. It was so painless and such a pleasure. Thank you Joe!!! And thank you Sean!! More
by Cheryl Tiggs
Employees Worked With
Sean Bartol, Joe Matanovic
January 21, 2017
AMAZING EXPERIENCE ! I had such an amazing experience with keffer Volkswagen! Rick was amazing and so helpful before I even walked in!! I would highly recommend rick and t I had such an amazing experience with keffer Volkswagen! Rick was amazing and so helpful before I even walked in!! I would highly recommend rick and this dealer ship I was very very pleased and will buy from them again! More
by Nboccia1991
Employees Worked With
Rick Holland
January 18, 2017
Excellent service Very pleasant. Not pushy. Very thorough with the paperwork. Answered all my questions and those of my friend who came with me. Offered to sell my old Very pleasant. Not pushy. Very thorough with the paperwork. Answered all my questions and those of my friend who came with me. Offered to sell my old car on consignment which was a huge benefit for me, a female. More
by Tone
Employees Worked With
Dewayne Noble, Joe Matanovic
