Keffer Volkswagen

Great service - fun too ... (and that is never bad) We were looking for a good pre-owned Passat - and we found it - at Keffer. But we also found a great sales person - with a great sense of humor - and We were looking for a good pre-owned Passat - and we found it - at Keffer. But we also found a great sales person - with a great sense of humor - and a very service minded attitude at the same time. We love our car - and we are very happy to be "Keffer Volkswagen customers". Also in the future. Jette and Robert Rasmussen More

No loyalty to loyal customers Very disappointed in the lackadaisical attitude demonstrated by most employees here. Justin the Service Manager shows no empathy or compassion for th Very disappointed in the lackadaisical attitude demonstrated by most employees here. Justin the Service Manager shows no empathy or compassion for the lackluster performance of his service team. Always adds additional charges (i.e document storage fees) non existent problems to overcharge you for and then not stand behind the work his team does. Sean one of the service reps has a very nasty attitude which comes across as condensing and at times teeters chauvinist. And they display no loyalty to their loyal customers. I was told by Justin one of the repairs quoted which was performed by another Volkswagen dealer was not done correct and although warranted by Volkswagen I was urged to take it back to the dealer he just told me did not do the work correctly, he did not go above and beyond by simply picking up the phone and contacting the sister Volkswagen dealer to discuss the issue he discover that was not done correctly. Steve Miller although personable allowed Justin to take the lead and still was not able to offer a comparable resolution but joking offered to apply the customer referrals I was not offered for one referral and the other I have been waiting over a month towards the astronomical quote I was given. Funny thing the quote I received from Keffer was quoted almost 200 higher than Hendrick for the same repair. BBB and my attorney have been notified but I would hope no other customer had to go thru anything similar More

AWESOME Car buying experince Keffer Volkswagen of Huntersville exceeded my expectations for purchasing a new car. I was greeted with smiles the moment I walked in the door and my Keffer Volkswagen of Huntersville exceeded my expectations for purchasing a new car. I was greeted with smiles the moment I walked in the door and my salesman Joe found the car that matched all of my needs at a price that matched my budget. I was in in out in less than three hours and the experience was by far my best. More

Great service, yet again! I just leased a 2016 Jetta, and I am nothing but pleased! Seeram was very polite and knowledgeable of the quality of the vehicle. We shared many lau I just leased a 2016 Jetta, and I am nothing but pleased! Seeram was very polite and knowledgeable of the quality of the vehicle. We shared many laughs and the car buying process was low stress! I have serviced all of my vehicles with Keffer, and I will continue to be a loyal customer. Thanks Keffer VW! You guys are the best! More

Great car buying experience! Me and my husband just leased a 2016 Tiguan from VW. Our salesman was Joe, and he was very informative and helpful! He was patient throughout the pro Me and my husband just leased a 2016 Tiguan from VW. Our salesman was Joe, and he was very informative and helpful! He was patient throughout the process, and worked very hard with the sales team to get us a monthly price we were comfortable with. The whole VW team was professional and went out of their way to be helpful! I would recommend this dealership to anyone looking to lease or buy. We couldn't be happier with our new car, and having such a smooth car buying experience! More

Fantastic Experience We worked with Joe M on our trade and he found us the exact vehicle we were looking for and hit our price point on a new Tiguan. We love the car and We worked with Joe M on our trade and he found us the exact vehicle we were looking for and hit our price point on a new Tiguan. We love the car and will be back for again when we are in the market for a new car! More

Just the right car, just that fast Had been looking for a good used Jetta for my daughters 16th birthday. Found an extremely nice, very low priced, certified Jetta on line at Keffer. Dr Had been looking for a good used Jetta for my daughters 16th birthday. Found an extremely nice, very low priced, certified Jetta on line at Keffer. Drive all the way from Burlington to check it out. Was better than it looked on line and it looked really good on line. Bought it on the spot and picked it up the next day. Everything went as smooth as possible. Great buying experience. More

Great experience I worked with Joe and I would absolutely recommend him to anyone. I felt that we had open communication and he was always ready with answers to my man I worked with Joe and I would absolutely recommend him to anyone. I felt that we had open communication and he was always ready with answers to my many, many questions (poor guy). Even after taking the new car home, if i couldn't figure out a button or sensor he would tell me to swing by and we'd take a look. Id buy here again in a heartbeat. More

Best deal on a pre-owned Worked with Joe M (I dare anyone to actually pronounce his family name right) and we struck a deal on a warranted pre-owned Passat. It was the cheapes Worked with Joe M (I dare anyone to actually pronounce his family name right) and we struck a deal on a warranted pre-owned Passat. It was the cheapest CPO on the lot and it was a top range SEL Passat. The dealership is open long hours, i just drove in and was being shown a car within minutes and our test drive was easy too. Ok the website is kinda sucky with all its bling and attention grabbing stuff, but the price on that Passat was rock bottom. Thanks guys. More

Joe was the nicest salesman I ever worked with. Joe was very professional and made sure I got a good deal. He knew how badly I wanted my car and he wanted me to be happy. I am and I love my new Volk Joe was very professional and made sure I got a good deal. He knew how badly I wanted my car and he wanted me to be happy. I am and I love my new Volkswagen. More