Keffer Volkswagen

I had an absolutely dreadful experience at Keffer Volkswagen. I arrived at 11 AM and didn't leave until 6 PM, a full seven hours wasted. I was interested in a Tesla Model 3 and after finalizing my ch Volkswagen. I arrived at 11 AM and didn't leave until 6 PM, a full seven hours wasted. I was interested in a Tesla Model 3 and after finalizing my choice, I spoke with the manager. We agreed on a price, and he assured me that I would receive the $4,000 federal tax credit. Despite informing him that I am a Canadian citizen and doubting my eligibility, he insisted that registering the car in North Carolina would suffice. Trusting his expertise as the manager, I proceeded. I got my insurance on the spot and provided all necessary information, a tedious process given my status as an international student. Finally, in the finance office, I was told I had to pay an additional $4,000 because I wasn't eligible for the credit, just as I had suspected from the start. I was furious and disappointed with their unprofessionalism, especially considering this was coming from the manager. His response was dismissive and insincere, with a casual "what do you want me to do" and "I'm sorry" in a tone that clearly showed he wasn't. He even tried to equate my seven-hour ordeal to his, saying, "I was also here for 7 hours," completely disregarding the fact that it's his job. His comment that it was my choice to stay was the final straw. I had missed several important commitments to finalize this purchase, only to be met with utter incompetence and a total lack of accountability. Not a single person sincerely apologized or offered any form of compensation for the time and effort wasted. The manager's repeated questioning about my SSN, despite knowing my status as a Canadian, was beyond frustrating. He even suggested I cancel my insurance, disregarding the time and effort it took to arrange it. Overall, the service was atrocious, and the way they handled the situation was disgraceful. This was the worst experience I've ever had at a dealership. Avoid Keffer Volkswagen at all costs if you value your time and sanity. To top it off, the manager was a tall white man with a belly with a ball-shaped bump on his eyelid and white-grey hair. More

Brought my Jetta in for oil change. .Service person was wonderful(wasn't given his name)..Took almost exactly the time estimated..Love when my time is not wasted-thanks folks! .Service person was wonderful(wasn't given his name)..Took almost exactly the time estimated..Love when my time is not wasted-thanks folks! More

Stay away! !!!! They found out I was a disabled vet due to asking for plates….they said they were buying down my rate and giving me a sr ice contract After !!!! They found out I was a disabled vet due to asking for plates….they said they were buying down my rate and giving me a sr ice contract After getting home…they gave me a service contract……for $4000!!!!!!!!! Great way to treat 100% disabled vets!!!!!! More

I went to pick up a purchased new VWGolf R. Price was fair and less Add pms than any alternative from Florida to CT. They were friendly but I’ll prepared. It took 2 hours to do what should have Price was fair and less Add pms than any alternative from Florida to CT. They were friendly but I’ll prepared. It took 2 hours to do what should have taken 20 minutes. Wrong VIN transmitted on contract. Missing charges on invoice. Car had to be filled with gas after I arrived. All frustrating. However I got the car I wanted. Just be prepared for a slow process. More

I went to service for a recall and a state inspection. This was the third visit on the recall. Evidently the part the car needs is unobtainable. Once the inspection was complete the service person said I This was the third visit on the recall. Evidently the part the car needs is unobtainable. Once the inspection was complete the service person said I was good and gave me my keys. My car was not washed which struck me as unusual since the wash was working. About half way home, I glanced at the state inspection form and noticed the car failed. It’s a 2022 that I purchased at this dealership. The service person didn’t mention it at all. In my mind that is an absolute fail on the dealership’s part. More

The staff was very friendly and they went above and beyond to earn our business. They really seem to care about the customers and want you to have an awesome experience. beyond to earn our business. They really seem to care about the customers and want you to have an awesome experience. More

I took my car in for regular service and the service person realized it was going to take longer than anticipated automatically offered a loaner vehicle and found a coupon to lower the price of my servi person realized it was going to take longer than anticipated automatically offered a loaner vehicle and found a coupon to lower the price of my service! More

Salesperson was nice and friendly. Very helpful. But the nearly $3,000 protection package was a hard no for me. Another thing I found very annoying. There was a black Tesla par Very helpful. But the nearly $3,000 protection package was a hard no for me. Another thing I found very annoying. There was a black Tesla parked in a handicap spot charging. It was there the entire time I was there so I am assuming it was an employee. As a person the takes handicapped people to their appointments on a daily basis, I found this very wrong. I don't care if it is a car dealership, it is still a HANDICAPPED space! More

Place was very clean. Salesperson was outstanding. It took a little longer than I had expected but the weather was awful so I wasn’t in any hurry. All in all I’m satisfied Salesperson was outstanding. It took a little longer than I had expected but the weather was awful so I wasn’t in any hurry. All in all I’m satisfied More

Rob is a great employee but the employees shouldn't be forced to upsell things you don't want or need. A extra 2000.00 plus a extra 3000.00 added on to the price listed plus exorbitant finance charges. Un forced to upsell things you don't want or need. A extra 2000.00 plus a extra 3000.00 added on to the price listed plus exorbitant finance charges. Unless you want to spend a extra 5k right off the bat above the listed price be careful. Drove car I just bought off lot with gas light on, cracked windshield that wasn't mentioned on Carfax and they didn't even check the fluids. No washer fluid at all in pollen season. Something like acrylic glue spot on one door. Car was supposedly detailed but halfway job. I felt sorry for Rob he worked very hard to help me get the car I wanted from Carfax. It's not his fault I ended up being there for hours. If you decide to shop here plan on an extra 5k and don't go on a Saturday unless you have all day to waste. More