Keffer Volkswagen

Awesome!! Great great great great customer service and thorough explanation of each and every car we test drove!!!!!!! Highly recommended. Ask for Darryl!! Plea Great great great great customer service and thorough explanation of each and every car we test drove!!!!!!! Highly recommended. Ask for Darryl!! Please please! Please! More

Best car buying experience My husband and I had the best car buying experience possible with Rick Holland and the others at Keffer. We went in with what we wanted i.e. car make My husband and I had the best car buying experience possible with Rick Holland and the others at Keffer. We went in with what we wanted i.e. car make and model, price, and payment. We left with all of those things meet. Rick and the used car finance guy went out of their way to make the deal happen! We love the car and have already told multiple friends about our experience with Rick and the others at Keffer VW! More

Worst Experience Ever, Don't go to Keffer! Worst customer service ever. Salesman Rick Holland was eager to make a sale, but as soon as I bought my vehicle, he completely forgot who I was. I wa Worst customer service ever. Salesman Rick Holland was eager to make a sale, but as soon as I bought my vehicle, he completely forgot who I was. I was given only one of the two keys I was guaranteed -- it took multiple weeks to receive my second key (which was mailed to the wrong address even after I called and informed three separate departments of the correct address). It has been 3 months since I purchased the vehicle, and my license tags have still not been delivered. Each time I call and talk to a department (Rick Holland on several occassions, Chad Owen the manager, Cheryl Goode, Sean Bristol in finance, and the tag and title department) I'm given no answers, no call-backs, and NO CUSTOMER SERVICE. No license plate has been delivered, they are non-responsive, and I would not recommend them to anyone who desires any modicum of customer service. More

Kelly's new Jetta I love my new Jetta TDI! It's an amazing car, and the service I received from the team of workers was phenomenal. I have to include that Brian wiles w I love my new Jetta TDI! It's an amazing car, and the service I received from the team of workers was phenomenal. I have to include that Brian wiles was an amazing salesmen to deal with.This has by far been my best car buying experience. I will definitely be recommending this dealership, and Mr. Brian. More

Fast, fun, and easy to buy a new car! Keffer makes buying your next new or used car so easy! I came in on evening late looking for a car that had sold that day. I was disappointed but they Keffer makes buying your next new or used car so easy! I came in on evening late looking for a car that had sold that day. I was disappointed but they didn't let me give up, instead pointing me to my second choice and getting it ready for a test drive. I didn't buy it that night but it stayed in my mind. I returned a few days later and was a little nervous I didn't see the car I wanted to buy!! The staff was knowledgable of their inventory and knew exactly which car I was looking for and tracked it down for me so I could purchase. Ben made the normal "number crunching" experience fast, fun, and easy. You couldn't hope for a better experience when you step in his office. He appreciated my time scheduled and even worked out how I could best pick up my vehicle with my schedule. I appreciate all of the extra he did that he didn't have to do, or that most sales places wouldn't do. Fastest I have ever been able to complete a car purchase! The other salesmen I had encountered remembered who I was and made a point to stop and say hi, congratulate me, and even talk about their personal love of the brand. These guys aren't just salesman, a lot of them are true brand enthusiasts, which is another reason I just bought my SECOND (and not last!) Volkswagen. If you're looking for a quick and painless way to buy a Volkswagen then this is it! More

Stress-free experience Information, courtesy, great surrounding, no hassle - Darryl was great. Best car buying experience I can remember. When I returned in the afternoon, s Information, courtesy, great surrounding, no hassle - Darryl was great. Best car buying experience I can remember. When I returned in the afternoon, several of the people in the dealership remembered me - not just my salesman. They pay attention and provide a warm, comfortable atmosphere. And on one look shocked when I wanted to test drive a manual transmission vehicle! Looking forward to a long relationship. More

great first car buying experience! Chris Shrider helped our son find and purchase his first vehicle on his own. He did a great job and was very thorough and up front about all aspects Chris Shrider helped our son find and purchase his first vehicle on his own. He did a great job and was very thorough and up front about all aspects of the vehicle purchase. We were in and out of there in a short amount of time and are very happy with the vehicle. More

Parts Department Kevin in the parts department is awesome. We had a huge problem and he went above and beyond what a counter person would normally due to fix my prob Kevin in the parts department is awesome. We had a huge problem and he went above and beyond what a counter person would normally due to fix my problem. I've been a parts manager for a few dealerships and could have only dream of having employees like him. Friendly, knowledgeable and great at his job. Thank you Kevin you are the man! More

VW quality and excitement----pumped into the staff!! I've bought a lot of cars in my lifetime, I believe this is my 68th purchase. However this is the first vehicle I've bought from Keffer VW. From the I've bought a lot of cars in my lifetime, I believe this is my 68th purchase. However this is the first vehicle I've bought from Keffer VW. From the moment Jeff Kroh shook my hand on the lot I was treated with respect and courtesy. Very sincere, informative and willing to make my experience superior. Jeff Kroh - my highly recommended sales guy now - was very knowledgeable on the product and gladly answered all my questions. F & I is normally where people feel a little more pressure and a lot of extras are shoved down your throat. Sean Bartol was exceptional in explaining and offering, but it now forced me to buy any "extras". Sean was definitely one of the best F&I experiences ever! Cheryl Goode was quick to answer any questions via email when Jeff was busy with another customer. Eual Sigmon was a terrific management to work with as well. Keffer VW has a great team put together and I highly recommend them to anyone shopping for a vehicle. More

great experience the minute I walked in the door, The minute I walked in the door I was greeted by two very nice people, John Roberts(sales Manager) and Cheryl Goode. Benjamin Parker showed me around, The minute I walked in the door I was greeted by two very nice people, John Roberts(sales Manager) and Cheryl Goode. Benjamin Parker showed me around, explained to me the all the different styles of Passat's and was very helpful in picking out a great car. Ben made me feel confident in the price and also buying my car from Keffer. Sean Bartol helped with all the financing and was very nice. I have been back to the dealership a couple of times since and everyone still treats us great. looking forward to my next car purchase at Keffer and working with Ben. More