Keffer Volkswagen

The staff could not have been nicer or more professional! I just got a 2015 Jetta at Keffer Volkswagen. The staff could not have been nicer or more professional! The team gave me a tour of their impressive fa I just got a 2015 Jetta at Keffer Volkswagen. The staff could not have been nicer or more professional! The team gave me a tour of their impressive facility in Huntersville. They walked me through all the car’s upgrades and technology to make sure that I was comfortable with how to use them. They made the paperwork painless and explained every detail to make sure everything was clear and that I had no questions. Before they sent me on my way, I got no less than three business cards with contact numbers … just in case any question occurs to me later. I have also been contacted twice in the two weeks I have owned the car to make sure all is well and that I am happy with the car! Yes… happy with the car and happy with the dealership!! More

Bait and Switch This dealership is not honest. I thought I had made a car deal with a dealer named Will. This deal changed 25 dollars a month after I drove all the This dealership is not honest. I thought I had made a car deal with a dealer named Will. This deal changed 25 dollars a month after I drove all the way to Huntersville through Charlotte traffic. I would not reccomend Keffer to anyone. The only good person at this dealership was Cheryl who called, apologized, and gave me a gift card to cover my gas and time loss. I will give Cheryl 5 stars and Will gets 0. More

Reliable Service Bringing my VW to Keffer has always been a positive experience. I appreciated my service adviser keeping me updated while in the waiting room and the Bringing my VW to Keffer has always been a positive experience. I appreciated my service adviser keeping me updated while in the waiting room and their general communication via email to remind me of appointments has been vital for my busy schedule. All service personnel were friendly, professional and seemed to genuinely care about me as a customer and for my vehicle. Keep it up the good work!!! More

The worst experience First off I will start by saying I will NEVER recommend this dealership to anyone. I was a first time car buyer and It was my biggest retreat making t First off I will start by saying I will NEVER recommend this dealership to anyone. I was a first time car buyer and It was my biggest retreat making this dealer my choice. I was sold a bad car, I was promised services with the purchase of the car that were not kept. I was forced into a contract I had no idea about and the cost. I did not receive a bill of sale for several days(that is how I found out about the extra 6k add on) ,the dealership refuses to return my calls or others who I have had call and I call just about every other day.This has been going on for almost a month now. The customer service is rude, the business is ran so unprofessional, And the general manager, don't even get me started. I have seeked out to other VW dealers for help but unfortunately they are not affiliated. Many people from other dealers have tried helping me with the situation but no luck. I'm positive at least four other dealers know how bad of an experience I have had. As I stated before I was taken advantage of and mistreated. My next step is getting my family lawyer involved. My situation is lingering on for more than it should have merely because of the poor judgement I made in choosing such a terrible car dealership. My advice to all, STAY AWAY go to South Charlotte VW off Independence More

Great Service Dept. I bought my 2010 Sportswagen Jetta TDI new from Keffer and Keffer is my dealer servicer from day one. I use Keffer's Express Service each time and am I bought my 2010 Sportswagen Jetta TDI new from Keffer and Keffer is my dealer servicer from day one. I use Keffer's Express Service each time and am happy with it. Kirsten, my favorite Service agent, is always pleasant, helpful, and keeps me informed about how the service is progressing and reminds me about any upcoming details I need to check. I like the after service car wash too. More

Always positive I moved to Charlotte 4 years ago with my 2002 VW Beetle and did not know where to take my car for service. Keffer VW is fairly close to my home so I I moved to Charlotte 4 years ago with my 2002 VW Beetle and did not know where to take my car for service. Keffer VW is fairly close to my home so I went there. I have been going there ever since because the service staff are courteous and knowledgeable about my car. I hope to buy another VW Beetle this year and Keffer VW will be where I shop. More

KEFFERVW IS THE RIGHT CHOICE Walked in to KefferVW not planning to buy but, Mark-M was a true professional & made buying a VW fun. Once he answered our questions comparing other b Walked in to KefferVW not planning to buy but, Mark-M was a true professional & made buying a VW fun. Once he answered our questions comparing other brands to VW we decided to move forward with the purchase. It just felt right! Well done! More

great experience! I had a wonderful experience at Keffer VW! Brian was a pleasure to work with and he gave me a phenomenal deal. I highly recommend this dealership! I had a wonderful experience at Keffer VW! Brian was a pleasure to work with and he gave me a phenomenal deal. I highly recommend this dealership! More

Tremendous customer service I bought a Jetta and was treated like I just bought an Aston Martin. The staff was very friendly and my agent Darryl Radford was great. They kept in c I bought a Jetta and was treated like I just bought an Aston Martin. The staff was very friendly and my agent Darryl Radford was great. They kept in contact after the sale and provided tremendous service. More

Great Service with a Responsive Team! Service was amazing. My family and I went in looking for a car for myself and in a matter of a couple of hours we walking out with a basically new Jet Service was amazing. My family and I went in looking for a car for myself and in a matter of a couple of hours we walking out with a basically new Jetta, in comparison to other dealers where you would spend the whole day. Rick Holland, was our sales rep who got us in and out with no hassle. He had great patience and satisfied our needs and desires in whatever we needed in a vehicle. Even Michael, from the finance department made it an easy process for us without having us dread hours there. Will definitely work with this team again! More