Keffer Volkswagen

Exemplary Across The Board I received unmatched customer service by everyone I encountered at Keffer Volkswagen. William Brinkley (Sales) displayed a helpful, caring, and hard I received unmatched customer service by everyone I encountered at Keffer Volkswagen. William Brinkley (Sales) displayed a helpful, caring, and hardworking attitude during and after my car purchase experience. He went above and beyond in making sure that my son and I were happy with our vehicles. This was not my first purchase at Keffer Volkswagen and it will not be my last. I strongly recommend this dealership based on the outstanding care and attention given to me and my vehicles during all my visits. From sales to service, the staff at Keffer have always exceeded my expectations. Special thanks to William Brinkley, Sean Bartol, Michael Johnson, and Kristen Shaffer! More

Excellent customer service! These folks really took care of me. I purchased a car I was unhappy with, and they let me bring it back and get another vehicle. I will be forever g These folks really took care of me. I purchased a car I was unhappy with, and they let me bring it back and get another vehicle. I will be forever grateful and will purchase all future vehicles thru them. Brian Wiles is a kind, patient, and helpful salesperson. I highly recommend his services to anyone looking for a new vehicle! More

Best car buying experience I think I'll ever have. This is the perfect dealership to go to if you aren't trying to get an over-priced vehicle and aggressive salesmen offering you everything you do not This is the perfect dealership to go to if you aren't trying to get an over-priced vehicle and aggressive salesmen offering you everything you do not want over and over again. This was the 7th dealership my wife and I checked out (after finding a vehicle of interest online) and we were not disappointed. We were embraced with big smiles and friendly staff and within minutes were test driving the vehicle we came to see. The vehicle did not disappoint and it was the best value we could find in a 20 mile radius. What was icing on the cake was they dropped the vehicle price down to meet our price point without any pushback!!! We worked with Darryl, who was a perfect salesman, and a gentleman, but I am confident all of the Keffer VW salesmen hold themselves to that same standard. I am no idiot when it comes to buying cars, and know when a salesman is just trying to make me feel like i'm getting a good deal. This was NOT the case with Keffer VW in huntersville, nc. I highly recommend checking out their inventory online, and asking for Cheryl when you get there. Cheryl is a customer service guru and immediately makes you feel a part of the Volkswagen family. The actual building and parking lot is a little undersized compared too some of their neighbors, but over all, GREAT place to go. I know that if you are reading this you probably think I work there and am talking the place up to make them look good. I can promise you I am a customer, not an employee, this review is 100% legitimate. More

Great Service Employee Been taking my VW's to Sean for years. He knows his cars well and provides service above and beyond what other service techs do. Trust me, owning 11 Been taking my VW's to Sean for years. He knows his cars well and provides service above and beyond what other service techs do. Trust me, owning 11 Volkswagens, I've been to everyone in town. Sean is my go to guy. More

Tremendous Not only did I get a beautiful Jetta for a very reasonable price, I actually enjoyed the guy who sold it to me. William Brinkley took great care of me Not only did I get a beautiful Jetta for a very reasonable price, I actually enjoyed the guy who sold it to me. William Brinkley took great care of me, he made me laugh my butt off in what is normally a stressful situation for people. Also he didn't try to over sale me, he found exactly what I wanted in the color I wanted and it has a turbo. I recommend this dealership to my friends simply because I think William can not only make any customers day but also not screw you on something you don't want. More

The staff could not have been nicer or more professional! I just got a 2015 Jetta at Keffer Volkswagen. The staff could not have been nicer or more professional! The team gave me a tour of their impressive fa I just got a 2015 Jetta at Keffer Volkswagen. The staff could not have been nicer or more professional! The team gave me a tour of their impressive facility in Huntersville. They walked me through all the car’s upgrades and technology to make sure that I was comfortable with how to use them. They made the paperwork painless and explained every detail to make sure everything was clear and that I had no questions. Before they sent me on my way, I got no less than three business cards with contact numbers … just in case any question occurs to me later. I have also been contacted twice in the two weeks I have owned the car to make sure all is well and that I am happy with the car! Yes… happy with the car and happy with the dealership!! More

Bait and Switch This dealership is not honest. I thought I had made a car deal with a dealer named Will. This deal changed 25 dollars a month after I drove all the This dealership is not honest. I thought I had made a car deal with a dealer named Will. This deal changed 25 dollars a month after I drove all the way to Huntersville through Charlotte traffic. I would not reccomend Keffer to anyone. The only good person at this dealership was Cheryl who called, apologized, and gave me a gift card to cover my gas and time loss. I will give Cheryl 5 stars and Will gets 0. More

Reliable Service Bringing my VW to Keffer has always been a positive experience. I appreciated my service adviser keeping me updated while in the waiting room and the Bringing my VW to Keffer has always been a positive experience. I appreciated my service adviser keeping me updated while in the waiting room and their general communication via email to remind me of appointments has been vital for my busy schedule. All service personnel were friendly, professional and seemed to genuinely care about me as a customer and for my vehicle. Keep it up the good work!!! More

Great Service Dept. I bought my 2010 Sportswagen Jetta TDI new from Keffer and Keffer is my dealer servicer from day one. I use Keffer's Express Service each time and am I bought my 2010 Sportswagen Jetta TDI new from Keffer and Keffer is my dealer servicer from day one. I use Keffer's Express Service each time and am happy with it. Kirsten, my favorite Service agent, is always pleasant, helpful, and keeps me informed about how the service is progressing and reminds me about any upcoming details I need to check. I like the after service car wash too. More

The worst experience First off I will start by saying I will NEVER recommend this dealership to anyone. I was a first time car buyer and It was my biggest retreat making t First off I will start by saying I will NEVER recommend this dealership to anyone. I was a first time car buyer and It was my biggest retreat making this dealer my choice. I was sold a bad car, I was promised services with the purchase of the car that were not kept. I was forced into a contract I had no idea about and the cost. I did not receive a bill of sale for several days(that is how I found out about the extra 6k add on) ,the dealership refuses to return my calls or others who I have had call and I call just about every other day.This has been going on for almost a month now. The customer service is rude, the business is ran so unprofessional, And the general manager, don't even get me started. I have seeked out to other VW dealers for help but unfortunately they are not affiliated. Many people from other dealers have tried helping me with the situation but no luck. I'm positive at least four other dealers know how bad of an experience I have had. As I stated before I was taken advantage of and mistreated. My next step is getting my family lawyer involved. My situation is lingering on for more than it should have merely because of the poor judgement I made in choosing such a terrible car dealership. My advice to all, STAY AWAY go to South Charlotte VW off Independence More