Keffer Volkswagen

I recently purchased a new 2013 Volkswagen from Keffer VW of Charlotte. There are several reasons why I purchased a VW and why I chose to purchase from Keffer VW. This is the second VW that I have purchase of Charlotte. There are several reasons why I purchased a VW and why I chose to purchase from Keffer VW. This is the second VW that I have purchased from Keffer. I purchased a new car back in '06, but had brought my '94 Audi to Keffer for service for two years prior. Keffer's excellant service department is the main reason that I purchased my '06 Passat there. Over the years I have found that Keffer VW really cares about their customers. They have serviced my wifes BMW, my daughters Jetta, given me rides to work when my car was being serviced or given me a loaner. I have owned several VW's over the years in both New York and North Carolina and find Service Manager Bill Petterson the most professional and knowledgeable service manager that I have ever done business with. That professionalism and knowledge is also very strong within the Keffer VW Sales staff. Particularly with Andy Hicks. Andy's knowledge of VW's and other makes is very impressive. His demeaner and sense of humor made buying a new VW from him a pleasure. Everyone knows (hopefully) that VW makes great cars that are fun to drive. The difference is the total dealership experience. Keffer VW ......Rocks! More

Helpful Salesman, friendly attitude of the employees, and they worked out the financing in a snap! I would recommend Keffer Volkswagon. a pleasure doing business there. they worked out the financing in a snap! I would recommend Keffer Volkswagon. a pleasure doing business there. More

All at the dealership were friendly, and helpful. I never felt pressured for one moment, and, not having much available time, they were willing to work with me on my time schedule. I love my new car. I would felt pressured for one moment, and, not having much available time, they were willing to work with me on my time schedule. I love my new car. I would recommend the Passat, and I would highly recommend this dealership. More

I recently bought a 2012 GLI from this dealership and I have to say that the experience with Keefer was most enjoyable. It felt as though everyone at the dealership was involved in some way of making sure have to say that the experience with Keefer was most enjoyable. It felt as though everyone at the dealership was involved in some way of making sure that this deal got done and that I walked away a happy customer. One point I would like to make to show how committed this dealer is to their customer satisfaction is that I needed the car delivered by the end of the night the following day of the purchase because I needed to travel and they did everything they could to make sure it was there, inspected, and detailed for me. They stayed after hours and had service team available for when the car arrived. I would highly recommend if you are in the Charlotte Area and looking at a new VW to visit this dealership and I look forward to working with them in the future. More

Very good experience. Knowledgable and friendly associates who helped me make the best decision for me while feeling no hard 'car sell' preasure. Thank you associates who helped me make the best decision for me while feeling no hard 'car sell' preasure. Thank you More

I was in need of a reliable used car. On my initial visit Calvin was more than helpful in showing me some cars that I was considering. The next visit I was assisted by Mark and he was very attentive and bent Calvin was more than helpful in showing me some cars that I was considering. The next visit I was assisted by Mark and he was very attentive and bent over backwards to help me. I never felt pressured to buy something I didn't want and they literally worked after hours to close the deal on my car. Sean and Cary were very thorough and did a great job on helping me get the best deal on financing. Keffer VW has a great team! More

This was a very pleasant car buying experience. We were in the market for a 2012 Passat TDI with a sunroof, nav, and preferably a black exterior and interior. After having half a dozen or so dealerships tr in the market for a 2012 Passat TDI with a sunroof, nav, and preferably a black exterior and interior. After having half a dozen or so dealerships treat us rudely with pricing, as well as, trying to force Non-Nav cars on us, We were lucky to find the perfect one on Keffer's website. Called them, spoke with Hugens, made a deal over the phone in 5 minutes and we were on our way there the next morning from Georgia. Got there and the car, paperwork, etc was all ready. Hugens, our salesperson, was very professional, knowledgeable, and polite. Sean in finance was very punctual and organized with his paperwork. Time in the finance office was about 15 minutes total. After that Hugens showed us the car front to back, answered a few questions, and we were on our way. We were there for about an hour total and will certainly try our best to make it back for scheduled maintenance, and maybe even another VW one day :) More

Barry had us in and out in 3 hours. The Dealership had a large screen TV in the wait area and my wife and daughter watched a movie while we waited. Best car buying experience I have ever had. large screen TV in the wait area and my wife and daughter watched a movie while we waited. Best car buying experience I have ever had. More

Wonderful people to deal with. Berry was both frendly and professional, the sales managers are in the showroom for ease of access. No back room stuff, or making you wait. I really enjoyed the experance and professional, the sales managers are in the showroom for ease of access. No back room stuff, or making you wait. I really enjoyed the experance of purchasing a used car from Keffer VW Professional group of people to deal with. More

Barry met with my wife and I on June 2. We explained were not ready to buy yet, but wanted to Test Drive a couple Jetta TDI's. We drove a TDI Manual and a TDI Premium DSG. Barry was professional and kin were not ready to buy yet, but wanted to Test Drive a couple Jetta TDI's. We drove a TDI Manual and a TDI Premium DSG. Barry was professional and kind. Barry kept in contact without being pushy. He did not try to "size us up" by asking about what payment we were looking for, or what are we look to spend. Barry made us very comfortable, we decided that when we were ready to buy, we would contact him. Several weeks later, we made a decision on what we were looking for. We contacted Barry with our needs, he found the exact car we were looking for. No more, no less. We came in and made the deal, they arranged to transfer the car from another dealer. 3 days later we picked signed the papers and drove it home. We had visited the other Charlotte VW Dealers and Keffer is the only one, we will buy from. Barry Dodson and Keffer VW made it a great buying experience. We are long time Ford owners. Currently own 4. If we were buying a gasoline vehicle, it would have been a Ford Focus. If Ford made a Diesel Focus, we would have one. Test Drove the Focus and rented one for several days last month, really liked it. However the mpg was not as good as the TDI. We wanted something with great fuel economy and still fun to drive. Jetta fits that bill. More