Keffer Volkswagen

Liars & bait switch I made an appointment with liar/salesman Justin at 10:34 am, to come to Huntersville NC from Maiden NC the appointment was between 1-2pm to see a 2014 I made an appointment with liar/salesman Justin at 10:34 am, to come to Huntersville NC from Maiden NC the appointment was between 1-2pm to see a 2014 F150 FX4 with 34000 miles for a little over $29000 . Justin the liar said that it was a good choice and he would have it out and ready for a test drive when I got there . I get there at 12:45 , Justin was busy so another salesman Frank was helping me try and find a truck that had been sold several days before and in the 2&1/2 hours before I arrived I received no call informing me that the truck was no longer on the property . So I'm guessing a sales manager came out to tell me that they wanted to make it right and the dealership next door had some better trucks . That one one Justin said was a nice choice was not that good of a truck in the 1st place these other one were better. But left out much more expensive , but they said they could work on the price and play with the numbers . After several hours of run around the offered me the fair condition trade in value ($21500) of my 2015 camaro ss with only 30144 miles and in extremely well condition and a payment on the other truck of 520.00 a month for 84 months and the truck had over 50000 miles I came there to see a 29000 car they try and flip me on to a 36000 .I laughed at this and asked to speak to the general manager and told he would be there to talk to me shortly , well the spineless coward , I guess decided to wait me out and after waiting for him over an hour I got fed up and left shaking my head in disgusts while I looked him in his eyes standing at the desk on the sales floor doing nothing and it's not like I have bad credit my credit scores are all over 700 and I make over $75,000 a year and they are not like the only place I can spend my $ . They obviously don't care about customers or customer service . Sorry salesman frank got stuck in Justin the liars web with me but he was the only one the that seems to be honest and should really go to a more honest place he was the only good experience there , without frank they would not have gotten one star More

Very straight-forward The sales person assisting me was Frank Pintye. Frank provided prompt information via phone conversations and the internet before driving from Henders The sales person assisting me was Frank Pintye. Frank provided prompt information via phone conversations and the internet before driving from Hendersonville, NC to Huntersville to inspect and eventually purchase a used 2014 Audi Q5 Premium Plus. While at the dealership Frank answered a multitude of questions and was patient and helpful. Detailed records were provided for services performed at the dealership at Keffer VW. More

A lot of trust that turn out to be a lot of bull Please watch this dealership. they will truly use you and truly will mislead you on a lot of things especially Brian Wiles. This guy claims to help v Please watch this dealership. they will truly use you and truly will mislead you on a lot of things especially Brian Wiles. This guy claims to help veterans, that is a bunch of bull. Brian will truly mislead you. He told me he would follow up, not heard a word from him. Sent him a message and got no reply. This man will use you, do not trust him on anything More

Thorough quick and pleasant Rick Holland is an outstanding sales person. He listens and cares ! Experience was pleasant and service and communication was easy. I would highly Rick Holland is an outstanding sales person. He listens and cares ! Experience was pleasant and service and communication was easy. I would highly recommend working with him. More

Keffer VW + Brian Wiles = Excellent Service Since 2009, I have had the privilege of doing business with Keffer VW in Huntersiville. Brian Wiles has been my sales rep for the past 3 vehicles I h Since 2009, I have had the privilege of doing business with Keffer VW in Huntersiville. Brian Wiles has been my sales rep for the past 3 vehicles I have leased and his customer service is stellar to say the least. Keffer VW Dealership is stellar and my leasing experience with VW Credit has been fantastic. I would recommend a VW to anyone. I have had 2 Passats and 4 Jettas and not one issue with any of them. I would also recommend Keffer VW as the dealership to purchase from and of course, I would highly recommend Brian as your sales person. He knows what you want, he appreciates you, your business and he will do his best to make sure you leave confident in the fact that you are driving a safe, wonderful vehicle for a fair price and that you are pleased with your purchase. Excellent job Brian and excellent job Keffer. The support staff are fantastic and I rate them all a 5 star. Especially Brian...make sure to ask for him and tell him Jimmy C sent you. Enjoy the experience. More

Purchase of a new vehicle We worked with Rick on purchasing our new Atlas. Wonderful experience and very knowledgeable. It truly was a great experience. Will consider recomm We worked with Rick on purchasing our new Atlas. Wonderful experience and very knowledgeable. It truly was a great experience. Will consider recommending them to friends and family. More

Outstanding customer service, friendly atmosphere. From the moment you walk in, you're greeted in a manner that comforts you. The showroom is not overdone and the personnel are are not pushy. Everyone From the moment you walk in, you're greeted in a manner that comforts you. The showroom is not overdone and the personnel are are not pushy. Everyone treats you like they have known you for years with smiles, handshakes, laughter and great coffee. Our salesperson, Darryl Redford, made us feel so good that we bought two cars in one week. We felt like family. More

RLINE ROSS This is the second car we've leased from Keffer Volkswagen. We continue to come back due to the best pricing and customer service. Thanks to Brian a This is the second car we've leased from Keffer Volkswagen. We continue to come back due to the best pricing and customer service. Thanks to Brian and Justin for everything during the delivery of our new R-LINE. Ross More

VW LADY SHARRIE I have had several Volkswagens in a row now, but I must say that my new gti is my favorite. The process from start to finish was exceptional also! I c I have had several Volkswagens in a row now, but I must say that my new gti is my favorite. The process from start to finish was exceptional also! I can't say enough about the professional experience that Brian Wiles provided. The whole team made me feel at home! Thanks for everything. More

Great experience overall I recently purchased a new Golf at Keffer and had a great experience, Jeff Hayden got me a very fair deal with both my new car and trade-in and helped I recently purchased a new Golf at Keffer and had a great experience, Jeff Hayden got me a very fair deal with both my new car and trade-in and helped the whole process to go smoothly and even helped me to locate and bring in the exact car that I wanted from a different dealership. I've also owned a VW in the past and had it serviced here at Keffer and would fully recommend their service and parts department to anybody. Certainly the place to go if you're looking for a VW in the area. More