Keith Hawthorne Hyundai of Gastonia

Another happy customer! Excellent experience! Excellent car! Curtis was courteous, informative, and professional. Nathan was all that and offered a straight-forward fair pric Excellent experience! Excellent car! Curtis was courteous, informative, and professional. Nathan was all that and offered a straight-forward fair price. Chip made our financial/paperwork experience smooth and enjoyable. Chris was very helpful to answer questions, make us feel welcome, and offer support to other staff members to make our experience that much more efficient. Every person that was involved in our visit made the experience excellent! More

Review My experience at this dealership was good. I got what I needed at a price that I thought was fair. Previous experiences with the service department wa My experience at this dealership was good. I got what I needed at a price that I thought was fair. Previous experiences with the service department was also good. More

great experience love my new hybrid!will definitely refer friends and work associates to this salesperson as well as this dealership.My vehicle is just great wish i ha love my new hybrid!will definitely refer friends and work associates to this salesperson as well as this dealership.My vehicle is just great wish i had done it sooner. More

Disappointing customer service Have you changed management since 2013? My family has bought 6 Hyundai's from this dealership in the last ten years, the last one in 2013. The custome Have you changed management since 2013? My family has bought 6 Hyundai's from this dealership in the last ten years, the last one in 2013. The customer service used to be top notch. I will never return to this dealership. In their defense, we did buy the car. The car and the price were exactly what we wanted. The attitude was the problem. I felt like I was in the proverbial used car dealership. Take the trade-in key and title so we can't leave. Don't show us the price of the car or the trade in value because we won't understand the financing. I wish this experience compared to the previous years. More

Good Experience, Great Pricing We didn't realize our salesman had changed dealerships until going to Keith Hawthorne for an oil change a few months ago. He was great about letting u We didn't realize our salesman had changed dealerships until going to Keith Hawthorne for an oil change a few months ago. He was great about letting us look at new cars and with a strong impression that we were quite a ways off from making a buying decision. That all changed recently and I am glad that I was able to work with Chris Cummings at Keith Hawthorne. He knows the Hyundai line of vehicles and is very dedicated to his career. We drove a couple of vehicles and I fell in love with the new 2015 Sonata 2.0T. I previously owned one of the past model Sonatas. This new one drove and felt so much different and more luxurious. I did shop other dealers for price and Keith Hawthorne's team was able to make the deal happen for a very competitive monthly payment with little down. They totally beat one of the leading online car shopping sites' pricing, which surprised me quite a bit. The reason I gave four stars for quality of work was the detailing could have been better. It looks like they really rushed the car through the detailing, but this I didn't notice until driving it (mostly inside work on taking "marks" off screen (caused by the wrap that they removed). Again, Chris was great. It's nice to be able to go to a dealership with absolutely no intention to buy. Because if they treat you like you are going to buy, trust me, you'll eventually do just that. Thank you! More

I had called and given the salesman at Keith Hawthorn all I had called and given the salesman at Keith Hawthorn all our information, he assured us we could purchase a new Sonata and keep the payments within I had called and given the salesman at Keith Hawthorn all our information, he assured us we could purchase a new Sonata and keep the payments within our budget. He took our credit app. over the phone, called us back and scheduled an appointment for 11:30 am. We arrived on time looked at the new Sonata's and settled on the one we "loved". After 3 1/2 hours of the salesman and the manager offering and counter offering, taking less than we were first offered for our trade we finally settled on a price. (They kept my keys and licences so we couldn't leave, which we tried to do ). After meeting with the finance manager we were told there could be a problem with the lease but he felt so confident that he could work it out he let us sign the papers and leave with the car. On the following Monday I took the car back to the dealership to have the car detailed. When I arrived the finance manager met me at the door, I was informed that there was a problem with the lease, I was asked to turn in the keys. I offered to make a larger down payment, buy instead of lease. I was told that he couldn't reach anyone on the phone. He gave me my down payment back, my keys and hurried me out the door, with a promise to callus back if he could make things work.. I felt humiliated, as if I had had the car repossessed, my wife was in tears. We hadn't heard anything back from the finance manager by 5:30, so we bought a Toyota Camery. No hassle, no lease, lower payments. At 7:30 the finance manager from keith Hawthorn called back to say he had worked out the problems and we could pick up our Sonata... To bad, we loved the Sonata, but Toyota of Gastonia has now earned a loyal customer and Keith Hawthorn is stuck with a "new" car that has 600 miles. More

The best car-buying experience I've ever had at this dealership. The finance manager was especially great, as he went above and beyond to get me the best deal possible for my situation, and I couldn't dealership. The finance manager was especially great, as he went above and beyond to get me the best deal possible for my situation, and I couldn't be happier. More