So you call and make an appointment for your car to be serviced (oil change and tire rotation)a few days in advance. You arrive a little before your scheduled appointment and they say they will be right to you, no big deal there. It's when they aren't to you at your appointment time nor remotely close to your appointment time and say we will get to you as soon as we can over and over. It is now 3 hours after my "appointment" or lack of appointment apparently. My car is brand new, purchased from them, nothing wrong nothing needing attention just the simple task of the oil change and tire rotation? What's the use of making an appointment if they're unwilling to follow the times THEY SET as appointments. It burns me up to have just waited 3 hours for something that should have taken nowhere near that time, no apology, no nothing except they should be finishing up soon. The staff is nice, but apparently need the supervisors and managers to monitor what they are doing when people who have appointments and do come in early and wait for their appointment time to just be pushed off for a little longer than 2 hours before bringing your car back. Again I stress, WHAT IS THE POINT OF SETTING APPOINTMENTS IF THEY MEAN NOTHING TO YOUR COMPANY? Very dissatisfied with their organization and time utilization! If I didn't want to keep my car a certified ford, I would take my car to another place where appointments are priorities and walk ins wait until the scheduled appointments are fulfilled. Get with the program Keith Hawthorne Ford service center Belmont! The service team was nice but it was just excuses after excuses. You would think an appointment would be priority before anything else but apparently not there, they need to work on this! Only way I would recommend this place to anyone (service) would be for them to get their priorities in order. Keep in mind I bought my car here and they were wonderful during that process. This is the second time appointment for just a simple service has turned into an all Day fiasco there and both times appointments were in place!