Keith Pierson Toyota

I was treated so badly here that I cried when I left. The problems was my salesperson (LaCoya). After seeing a car I liked, and well into my appointment, he suddenly began to manipulate, withhold info The problems was my salesperson (LaCoya). After seeing a car I liked, and well into my appointment, he suddenly began to manipulate, withhold information (i.e., "What is your dealership fee?" Answer: "I don't know.") and lie to me about what the managers were telling him to tell me. This was done to disrespect, frustrate me, block a transaction, and completely waste my time. Because of the roadblocks LaCoya put up, I finally stated the obvious: that it seemed I couldn't proceed. He quickly and happily got up from his chair and said goodbye. This was abuse. Looking back, I can see that LaCoya had become anxious while showing me the bells and whistles an the car I liked. I had some questions, and this interrupted his spiel. I remember him looking resentful at "not having full control" of the conversation. I tried to appease him after this, but it was too late. Their "car-buying process" was totally non-transparent anyway, so it is just as well that I left. It was designed solely to serve them. They were immediately all over my trade, pulling its Carfax in the back room (I realize this now), LaCoya threatened that I couldn't see their car until they pulled my credit, and their car didn't even have enough gas in it for a test-drive. Given that I'd had an appointment for it, this really shouldn't have happened. I had a bad feeling on the way down here due to my last 2 text messages being blown off by the person who was supposed to be my salesman, and I arrived to discover that their cars were all locked up tightly behind a gate. Some things I have learned: 1) I'll never discuss a trade until I know if I want their car. I am the customer and the way they earn. 2) I'll never come here again, and I'll never go to another dealership alone. 3) I'll sell my car to that big-named online company, then put cash down. I won't even deal with a trade again. 4) I'll go to only top-tier brand dealerships. It's worth every penny, their prices are good, and I'll be treated much differently. I already have been. More

You feel very welcomed as soon as you walk through the door. They have great customer service and a great family atmosphere. door. They have great customer service and a great family atmosphere. More

This dealership never fails me when it comes to buying/trading a vehicle. Miss Jackie chan is the best salesperson in that place! She has been like family to us and keeps in touch with our family. buying/trading a vehicle. Miss Jackie chan is the best salesperson in that place! She has been like family to us and keeps in touch with our family. Keith Pierson is lucky to have a wonderful employee! Above and beyond! More

Mr. Mumford was very pleasant to deal with and very knowledgeable about the suv we purchased and he answered all our questions. He made the pressure of buying a new car more enjoyable than we thought knowledgeable about the suv we purchased and he answered all our questions. He made the pressure of buying a new car more enjoyable than we thought possible. Thanks to all at Keith Pierson Toyota that had a hand in our wonderful experience. 5 STARS all the way! More

The salesperson, Jackie Chan was very helpful and kind, no pressure sales. The finance staff worked with me and I got a good deal. Drew gave what he promised no pressure sales. The finance staff worked with me and I got a good deal. Drew gave what he promised More

I got to work with Andrea. He was very professional, knowledgeable, and not pushy at all. If i trade my Tundra in I will look for him. He was very professional, knowledgeable, and not pushy at all. If i trade my Tundra in I will look for him. More

Great customer service with great warranties Doc was very friendly and helped me with all my questions. friendly and helped me with all my questions. More

Sales team were very cooperative. Able to make a deal that I didn't think could be made. Salesman Blaise W very accommodating. Able to make a deal that I didn't think could be made. Salesman Blaise W very accommodating. More

I had no plans to purchase from Keith Pierson, but wanted to test drive a vehicle (I’m not a fan of car dealerships). From the moment I arrived the experience was very different. From talking to (not dealing to test drive a vehicle (I’m not a fan of car dealerships). From the moment I arrived the experience was very different. From talking to (not dealing, but talking to) my salesman Chase, to the wonderful time I had working with my finance manager Richard (I laughed way to much) my experience was excellent. I’ve purchased from dealerships many times before in many states, but Keith Pierson, I can honestly say, I will purchase from again. Their customer service was perfect all the way through (even the front desk receptionist was very pleasant) My buying experience with Keith Pierson was the best I’ve ever had. I’d recommend them. More

Ms Jackie Chan was an awesome sales lady And the finance department was awesome! Great dealership and great people. department was awesome! Great dealership and great people. More