Keith Pierson Toyota

Jose did a great job at Toyota Keith Pierson Toyota thank you we really appreciate everything he did as maneger thank you Jose have nice day at Toyota Keith Pierson Toyota thank you we really appreciate everything he did as maneger thank you Jose have nice day More

It was amazing! I gave this dealership a rating out of 5 because they were very helpful. Kyle Baker was the one who helped me get my first car as well as the manager I gave this dealership a rating out of 5 because they were very helpful. Kyle Baker was the one who helped me get my first car as well as the manager Jose. It went very smoothly. Anything I didn't know they explained it to me. They made sure I was satisfied. More

My Salesperson worked diligently to make sure I was satisfie My Salesman John was patient & understanding regarding my needs of what I wanted& needed in buying a new car. He made a sometimes painful situation , My Salesman John was patient & understanding regarding my needs of what I wanted& needed in buying a new car. He made a sometimes painful situation , painless. I appreciated his hard work on my behalf. More

Excellent Salesman John Bowens The dealership is an Excellent dealership, right now I have purchased my second car a 2020 Toyota Corolla with excellent help of my salesman John Bowe The dealership is an Excellent dealership, right now I have purchased my second car a 2020 Toyota Corolla with excellent help of my salesman John Bowens. John went over and above with awesome customer service skills and the care and concern he gave making sure that I was pleased. Because I was so pleased, I ended up bringing my niece to see John 👍🏾 More

Top-notch experience My first dealership purchase was a Toyota back in the 80s. I have had many vehicles cents. My last dealership purchase is a Toyota from Keith Pearson My first dealership purchase was a Toyota back in the 80s. I have had many vehicles cents. My last dealership purchase is a Toyota from Keith Pearson More

Buyer beware Was a repeat loyal customer for years. Went in to buy a new Toyota Tacoma. Specified the three colors I wanted to choose from with red being the least Was a repeat loyal customer for years. Went in to buy a new Toyota Tacoma. Specified the three colors I wanted to choose from with red being the least favorite. They did not have the first two and brought up the red one. Tried to sell the red one. The low balled me by $5000 on my pristine Nissan 370Z. Would not come up and would not budge on the truck price which was $5000 high. Went to Beaver Toyota and made a fantastic deal with them and had fun with them. Five stars for Beaver zero for Keith Pierson. More

Tara Brown is the best! This was our 2nd purchase from Keith Pierson Toyota. We have been very happy with the service received from this dealership. I worked with Tara on fin This was our 2nd purchase from Keith Pierson Toyota. We have been very happy with the service received from this dealership. I worked with Tara on finding my new Rav4 and I love it! Thank you Tara for all your help...you’re the best! More

New Toyota Highlander My girlfriend and I walked in Keith Pierson looking for a new vehicle. She has had her mind set on a Toyota Highlander for a long time but we knew the My girlfriend and I walked in Keith Pierson looking for a new vehicle. She has had her mind set on a Toyota Highlander for a long time but we knew they were expensive. We are also having a new child in November and the two door Honda just wont cut it anymore. After walking the lot, Kyle approached us and asked if we needed help. So we told him what we was looking for and he pointed us in the right direction. He was not pushy and just assisted and informed us on everything about the vehicle. After finding the one she liked she drove it and then went to check out our options. We knew it was probably out of our range but after It was all said and done they got us to a payment that we could work with. Everyone we worked with was great and it wasn't a terrible and rushed experience like a lot of dealerships. More

Fantastic service from Jackie This is our second purchase from Keith Pearson and Jackie was so easy to work with. So knowledgeable with the navigation and multimedia systems. Exper This is our second purchase from Keith Pearson and Jackie was so easy to work with. So knowledgeable with the navigation and multimedia systems. Experience was great and we would recommend her to anybody. More

No Customer Service and Military Unfriendly I once thought that Keith Pierson Toyota was a dealership that cared about their customers. If it weren't the truth I wouldn't have purchased 3 vehic I once thought that Keith Pierson Toyota was a dealership that cared about their customers. If it weren't the truth I wouldn't have purchased 3 vehicles there. My last purchase this past May of 2019 has changed my mind so much so... that I refuse to bring my vehicle there for maintenance because I've lost all trust in their ability to provide customer service. It all started during my last vehicle purchase with 2 sales people...one named Victor Das, and their lead salesman Eddy Miralles. We made a deal of $700.00 per month for 72 months on a 2019 Tundra. After the verbal deal was made I sat down with the finance guy Lucius to seal the deal I thought we had made. I decided to add the Platinum maintenance package which Lucius informed would add another $31.00 per month to my payment, and I was fine with that. After an hour or so of signing all the paperwork I left with my new truck. A couple of weeks later I realized my loan was a 78 month loan instead of the 72 month loan that we had verbally agreed to. Not once was it brought to my attention that it had changed from 72 months to 78 months. That’s a difference of $4,386.00 when you add 6 more months at $731.00. I brought my concern up the chain from JC the finance manager, to Johnathan McDowell the Assistant General Manager, and finally Anderson Premadas the General Sales Manager. When I asked to speak with Keith Pierson himself...I was told "that wasn't going to happen". It seemed that they could care less and basically treated me like a "sucker". You think you've got a proper deal with a customer friendly dealership and don't realize until hindsight that you should've brought a lawyer to read line by line through all of the paperwork they put in front of you. To make matters worse, Toyota has had a $500.00 Military rebate available through September 30th 2019 when you purchase a new vehicle and if you're active duty, reserves, or retired military and can prove via DD-214 or military ID. Both of the sales people I dealt with (Victor and Das Eddy Miralles) knew I was a retired Navy veteran yet neither of them mentioned the rebate to me and I didn't find out about it until recently while doing research about my issue. When I brought it up to the attention of the Keith Pierson dealership to see about getting my rebate they told me it was too late and would have had to be been done when the deal was made. While waiting to talk to the General Manager the day this happened, I asked 2 sales people on the floor what they knew about the $500 Military rebate and neither of them knew anything about it and I noticed the dealership had no signs on display advertising the rebate. When I asked the general manager Anderson Premadas why the sales people didn’t know about the rebate and why they didn’t advertise the rebate, he stated that they don't want to bring it up to customers because some veterans might not meet all the guidelines and they don't want to get a veteran's hopes up in case they don't meet the criteria of the rebate. I personally think Veterans are tougher than that and is a poor excuse on their part. This recent experience has made me realize that Keith Pierson the man and his dealership does not care about the customer, but whatever they can scam from the customer, including military veterans. I can speak to that because I'm retired Navy and Keith Pierson wouldn't give me the time of day. If you want professionalism and honesty I would not recommend going to Keith Pierson Toyota. More