Keith Pierson Toyota

No Customer Service and Military Unfriendly I once thought that Keith Pierson Toyota was a dealership that cared about their customers. If it weren't the truth I wouldn't have purchased 3 vehic I once thought that Keith Pierson Toyota was a dealership that cared about their customers. If it weren't the truth I wouldn't have purchased 3 vehicles there. My last purchase this past May of 2019 has changed my mind so much so... that I refuse to bring my vehicle there for maintenance because I've lost all trust in their ability to provide customer service. It all started during my last vehicle purchase with 2 sales people...one named Victor Das, and their lead salesman Eddy Miralles. We made a deal of $700.00 per month for 72 months on a 2019 Tundra. After the verbal deal was made I sat down with the finance guy Lucius to seal the deal I thought we had made. I decided to add the Platinum maintenance package which Lucius informed would add another $31.00 per month to my payment, and I was fine with that. After an hour or so of signing all the paperwork I left with my new truck. A couple of weeks later I realized my loan was a 78 month loan instead of the 72 month loan that we had verbally agreed to. Not once was it brought to my attention that it had changed from 72 months to 78 months. That’s a difference of $4,386.00 when you add 6 more months at $731.00. I brought my concern up the chain from JC the finance manager, to Johnathan McDowell the Assistant General Manager, and finally Anderson Premadas the General Sales Manager. When I asked to speak with Keith Pierson himself...I was told "that wasn't going to happen". It seemed that they could care less and basically treated me like a "sucker". You think you've got a proper deal with a customer friendly dealership and don't realize until hindsight that you should've brought a lawyer to read line by line through all of the paperwork they put in front of you. To make matters worse, Toyota has had a $500.00 Military rebate available through September 30th 2019 when you purchase a new vehicle and if you're active duty, reserves, or retired military and can prove via DD-214 or military ID. Both of the sales people I dealt with (Victor and Das Eddy Miralles) knew I was a retired Navy veteran yet neither of them mentioned the rebate to me and I didn't find out about it until recently while doing research about my issue. When I brought it up to the attention of the Keith Pierson dealership to see about getting my rebate they told me it was too late and would have had to be been done when the deal was made. While waiting to talk to the General Manager the day this happened, I asked 2 sales people on the floor what they knew about the $500 Military rebate and neither of them knew anything about it and I noticed the dealership had no signs on display advertising the rebate. When I asked the general manager Anderson Premadas why the sales people didn’t know about the rebate and why they didn’t advertise the rebate, he stated that they don't want to bring it up to customers because some veterans might not meet all the guidelines and they don't want to get a veteran's hopes up in case they don't meet the criteria of the rebate. I personally think Veterans are tougher than that and is a poor excuse on their part. This recent experience has made me realize that Keith Pierson the man and his dealership does not care about the customer, but whatever they can scam from the customer, including military veterans. I can speak to that because I'm retired Navy and Keith Pierson wouldn't give me the time of day. If you want professionalism and honesty I would not recommend going to Keith Pierson Toyota. More

Outstanding, A special to Sales Person Tara Brown. A special Thanks to Tara Brown. She very pleasant and knowledgeable of the truck. Other dealerships should learn from Kieth Pierson how to treat custo A special Thanks to Tara Brown. She very pleasant and knowledgeable of the truck. Other dealerships should learn from Kieth Pierson how to treat customers.the whole experience was Great :-) More

Service with Class We had the pleasure of purchasing two 2019 vehicles from Keith Pierson Toyota last week. We were also honored to be serviced by Mr. Andre Malloy. Nev We had the pleasure of purchasing two 2019 vehicles from Keith Pierson Toyota last week. We were also honored to be serviced by Mr. Andre Malloy. Never underestimate our young adults. We are happy to share the following: We were greeted with class Wasn't aggressive in his advertising, but confident and respectful. Our salesman was professional and considerate. Mr. Malloy not only kept our attention, but was extremely kind to our 10 year old, who was very bored. We give Keith Pierson Toyota 5 Stars, and we will recommend our intelligent salesman Mr. Andre Malloy to all of our military, church families and friends. More

Excellent Salespeople I just purchased my third Tundra from this dealership and the experience was excellent each time. Kennedy sold me all three vehicles and gave me the b I just purchased my third Tundra from this dealership and the experience was excellent each time. Kennedy sold me all three vehicles and gave me the best deal possible each time. I recommend anyone in search of a Toyota to visit the Pierson dealership, it is outstanding and ask for Kennedy. More

Excellent Experience!!!! Everyone was professional and willing to help in every way possible. They walked me through every step in the process. The sales person explained Everyone was professional and willing to help in every way possible. They walked me through every step in the process. The sales person explained every aspect of the each car I looked at. He was able to answer all questions. The sales manager was able to work out a wonderful deal. He was not pushy or aggressive at all (which I hate). He explained everything to me throughout the process and all of my options. The sales associate who wrote up the paper was extremely nice and professional. She explained everything and made sure I was well informed. She set up everything in the car and connected it with my phone. The best thing I liked about this dealership was the fact they were not pushy or aggressive. I had a wonderful experience and would recommend this dealership to anyone!!!! More

Great experience Bought a new Tundra 5.7 liter truck and had the BEST sales associate, Victor. He was knowledgeable and most of all, he wasn’t pushy. We told him wha Bought a new Tundra 5.7 liter truck and had the BEST sales associate, Victor. He was knowledgeable and most of all, he wasn’t pushy. We told him what we wanted and the price we were willing to pay and Victor made it happen. We were so pleased that we bought another new car from Victor 3 days later. More

True Professionals and Excellent Service! Davis, Donna M 11:18 AM (10 hours ago) to me Mr. Younkers and Master Mechanic Gary are true professionals. They provided top-notch service. Bot Davis, Donna M 11:18 AM (10 hours ago) to me Mr. Younkers and Master Mechanic Gary are true professionals. They provided top-notch service. Both possessing excellent communication skills. Excellent Experience! Will return. D. Davis More

2nd vehicle purchased from this dealership Victor in sales & Brent in finance made the transaction painless. This is the first time we have leased a vehicle and felt comfortable with the Toyot Victor in sales & Brent in finance made the transaction painless. This is the first time we have leased a vehicle and felt comfortable with the Toyota leasing program More

Excellent Service!!! Professional, understanding, friendly, and just overall nice staff. The sales associates took the time to answer all our questions and said they are a Professional, understanding, friendly, and just overall nice staff. The sales associates took the time to answer all our questions and said they are available to help us understand all the new things about our Highlander 2019. The financial associate was very helpful in assisting us with this purchase. More

2019 Tacoma SR5 Access cab My experience with Sales Associate Charles Thornton was painless. Early on Charles and I agreed that we were going to be gentlemen like and not push My experience with Sales Associate Charles Thornton was painless. Early on Charles and I agreed that we were going to be gentlemen like and not push each other into a rathole. The process went as agreed and I am a proud owner of a 2019 Tacoma SR5. More