Keith Pierson Toyota

BEST DEALER IN JACKSONVILLE FLORIDA MY NAME IS NORMA SOTO. THIS IS MY THIRD CAR THAT I BOUGHT AT KEITH PIERSON TOYOTA. I WAS VERY IMPRESS WITH THE SALESPERSON NAME TYLER FAULKNER. HE MAK MY NAME IS NORMA SOTO. THIS IS MY THIRD CAR THAT I BOUGHT AT KEITH PIERSON TOYOTA. I WAS VERY IMPRESS WITH THE SALESPERSON NAME TYLER FAULKNER. HE MAKE OUR PURCHASED SO EASY. HE WAS VERY PROFESSIONAL, FRIENDLY, FUN, AND ANSWER ALL OUR QUESTION ALWAYS SMILING. I LOVE EVERYTHING ABOUT THIS DEALERSHIP THEIR STAFF, THE SERVICE THE PRICES. I HAD ALWAYS RECOMMEND TO ALL MY FRIENDS AND FAMILY TO BUY A CAR AT KEITH PIERSON TOYOTA. HANDS DOWN THE BEST!!!!! More

Always fast and courteous!!! I have been visiting this dealership only for the last 6 years because they always take care of me and help me with service and sales!!! Thank you Chi I have been visiting this dealership only for the last 6 years because they always take care of me and help me with service and sales!!! Thank you Chip Wilson and Tom Cihlar for everything you do!!! The sales department is equally as amazing!! They always find a car I like that fits my budget!! I will be back for many more purchases!!! More

Unacceptable Sales Tactics A few weeks ago, I requested an Internet quote on a vehicle that we were possibly interested in coming to see. I didn't include our phone number, bec A few weeks ago, I requested an Internet quote on a vehicle that we were possibly interested in coming to see. I didn't include our phone number, because I didn't want to be harassed on my cell phone. I included our email address, believing this was an acceptable manner to communicate. That same day, I received a text AND a voice message on my cell phone from Austin Baker. I have NO idea how he obtained my phone number. Over the course of the next week, "Susie" in customer service continued to email me and request my phone number, which made no sense, since I had already been contacted multiple times by that point, I emailed her back and requested that she discontinue communication, as we intended to purchase a vehicle elsewhere. Since that email, they have phone me NUMEROUS times. "Jessica" left me a message earlier this week. The most recent call came at 8:36p.m. tonight. I believe this to be an unprofessional time to contact someone regarding a vehicle purchase.....especially after I specifically requested that they stop contacting me. My kids are sleeping and I don't know any business that calls at that time of night. These sales tactics are why people dread car shopping. I am so glad we have decided to go elsewhere. Don't go here if you wish to be harassed. More

Poor Service I went in today (1-9-17) for service on my 2007 Camry. I got & oil change, pcv valve & vehicle check. I was in at 10 AM & left at 1 PM. It appeared I went in today (1-9-17) for service on my 2007 Camry. I got & oil change, pcv valve & vehicle check. I was in at 10 AM & left at 1 PM. It appeared that my vehicle was finished in about 1 hour. Vehicle sat idle each time in looked in the service bay. Finally I went back to the service writer & asked what was going on. He had my paperwork & said they had found some additional items that needed service and wanted to ask me about doing them. I discussed these items with him and declined the additional work. From this point it took me over & hour to get my bill & have my vehicle brought around. After leaving I noticed my low tire pressure light was on & I called my service writer back to ask how to reset it. The call was made to him at 1:15 PM & I was told he was away from his desk but would be given my name & number to call back shortly. It is now 4:30 PM & I am still waiting on his call. My name is James Brewer. More

Service to New Purchase...Loving my New Truck I loved working with Tyler Faulkner, he was very down to earth, up front, and made the car buying experience fun. I felt he went above and beyond, eve I loved working with Tyler Faulkner, he was very down to earth, up front, and made the car buying experience fun. I felt he went above and beyond, even overheard my son asking for a chocolate milk and when we returned from the RR, surprise, Tyler had a milk waiting for him. To work the numbers and make the deal….Karen Van Horn was fabulous! She really listened to want I wanted and what I was willing to pay. She too I felt went above and beyond to make things happen. And to the man who will seal the deal, Bob Martin, who was very patient and actually explained things before asking you to sign More

Absolutely Awful Service I took my 2015 Sienna into Keith Pierson on 2 different occasion to try and get the USB port fixed because it is not recognizing USB devices and isn't I took my 2015 Sienna into Keith Pierson on 2 different occasion to try and get the USB port fixed because it is not recognizing USB devices and isn't charging phones correctly. After an entire day they failed to correct anything, picked me up an hour later then they I asked them to, so I was late for some afternoon meetings, and treated me with disrespect. I spent most of the day just trying to get a hold of someone there so I could find out the status of my van. I will never take any vehicle of mine back to this dealership for service and I will never purchase another vehicle from them. They will always find a way to get out of doing their job, even when the vehicle is under warranty. More

Very pleased with staff at this dealership The Staff was very upbeat and professional, especially Tonya Jones and Mr. Seymour. They found the truck I was interested in and were true to the pri The Staff was very upbeat and professional, especially Tonya Jones and Mr. Seymour. They found the truck I was interested in and were true to the price as advertised. I was not pressured in any way and was treated with respect. My daughter bought a Corolla there 6 months ago and her experience mirrored mine. Well done. More

rude salesman if you can call him will never ever return to this car dealership. beautiful store and friendly girl at the front but then was introduced to the most self centered, rude, will never ever return to this car dealership. beautiful store and friendly girl at the front but then was introduced to the most self centered, rude, snd unprofessional "salesman" EVER! not even worth my time to go into all of it but be warned! would not even stop texting on his phone long enough to truly help us. i will be sure to spread the word. More

new car purchase Sales person very helpful and was able to answer all our questions. She went above and beyond to be sure we had the car equipped we wanted. Sales person very helpful and was able to answer all our questions. She went above and beyond to be sure we had the car equipped we wanted. More

Always fast and easy, always the BEST!!! I have been seeing to Tom Younkers as my servise advisor for all my toyotas for years. He is the BEST, and i will never go anywhere else! Always fast, I have been seeing to Tom Younkers as my servise advisor for all my toyotas for years. He is the BEST, and i will never go anywhere else! Always fast, eay, inexpensive... He works with people and for the people, and not tries to rip you off like Coggin Toyota does. He will always have me as a customer. More