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Keith Pierson Toyota
Jacksonville, FL
1,322 Reviews
Keith Pierson Toyota is a family-owned and -operated dealership that's proud to bring quality service to Florida drivers. Visit our Toyota dealer in Jacksonville, FL, to buy or lease a new Toyota, or schedule a visit at our auto repair center that's open seven days a week!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 1,322 reviews
December 28, 2015
I should have never shopped at Keith Pierson. Buyer Beware. I am very dissatisfied with my buying experience at Keith Pierson Toyota in Jacksonville. I do not feel confident about my purchase and feel stupid fo I am very dissatisfied with my buying experience at Keith Pierson Toyota in Jacksonville. I do not feel confident about my purchase and feel stupid for falling victim to their car salesman deceiving tactics. I’m going to explain where I messed up in hopes that you do not make the same mistakes. My salesman today was Eddy. Do not tell them what payment you would like to pay monthly, if you do make your “ideal monthly payment” much lower than what you’re comfortable paying. I said I’d like to pay the same monthly payment as I’m paying for my current car. They had made it seem like they were doing me a favor by getting me there, they did not. The salesman will use the typical sales man approach by writing numbers high on the back of a piece of paper that you will make you say “No” in response. He will then leave and then magically return with a lower monthly payment. He might then also ask you how much you’re going to put down but be careful here because numbers are flying everywhere to confuse you and all you’re focused only on is the monthly payment getting lower. What they don’t want you to notice is what the actual cost of the vehicle will be. I found out the hard way the monthly payments were getting lower but somehow the final cost was skyrocketing up at the same time. They might be making you a “deal” but they are also making a deal for themselves as well. Keep in mind which car brought you into the dealership along with its advertised price because you already did your budgeting. The salesperson will great you and listen to your wants for 30 seconds then they leave to find a car just for you. You will wait at a desk and then they will pull up outside in “what they want to sell you” not the car you mentioned and now you’re about to see a much nicer car then you ever intended to buy. Why would they do this, because we all like nice things? You know what you can afford and they do not care if you can’t afford it or not. Once financing is completes they are getting their money and could care less if it causes stress on you and your family. Stay strong and be willing to walk out because there is other options/dealerships in Jacksonville so shop around. The first monthly payment option they offered me was $670 and month, I said no way. He left and came back with $610 and “how much can I put down, can I do $3,000?” I said yes I can do $3,000 but I could do $5,000 because I need to be at $570 monthly at the most. At this time I was really on the fence about the whole purchase. He said “just put $3,000 and I get it to $570 a month.” But when I went for financing they took $5000.00! They lied. They also said they’d fully cover and payoff my trade for $17,500. At financing they only covered $16,000. So I now have negative equity in my loan. Another lie My credit score is 830 and my APR in my loan from Keith Pierson is 5.0%. That’s some true xx. Get your own financing elsewhere Keith Pierson does not care about you. Bottom line Keith Pierson got me to a payment that I’ll be able to pay provided nothing bad happens in my life. With my $5,000 down at the end of my loan I will have paid $47,000 for a truck that was advertised online for $31,000! If you like paying too much you should choose Keith Pierson Toyota. Bring your calculator and while you’re still “negotiating” at the desk before financing. Ask how many months the loan will be written for. Then take that the number of months and multiply it by your monthly loan payment. Do not over pay. If you would like to see my loan paperwork or talk about my experience so that you don’t make the same mistakes please send me an email. Have a great day, Matthew cookitnow@hotmail.com More
by MJJ
Employees Worked With
Eddy
December 23, 2015
Best Car Buying Experience!!! Everybody in there was so very helpful.They help me get exactly what I wanted at the price that I wanted. I couldn't have asked for a better experienc Everybody in there was so very helpful.They help me get exactly what I wanted at the price that I wanted. I couldn't have asked for a better experience. Thanks to Darryl Carter at Keith Pierson Toyota! More
by Toyotagirl33
Employees Worked With
Darryl Carter Sr.
December 11, 2015
dont waste your time what a waste of time! dont bother going to this dealer unless you have time to waste! all the sales guy wanted to do was talk about himself and how gr what a waste of time! dont bother going to this dealer unless you have time to waste! all the sales guy wanted to do was talk about himself and how great he was. how arrogant can one person be? we walked off and went to another toyota dealer and were taken care of. i dont understand if you are there to buy a car why dont you talk about what i need rather than how great you think you are? More
by waste of time
Employees Worked With
jason key
December 04, 2015
Very Professional and a joy to deal with. I contacted Darryl Carter Sr. Truck Manager at Keith Pierson Toyota and told him the Toyota Tacoma I was looking for. He found the truck in three days I contacted Darryl Carter Sr. Truck Manager at Keith Pierson Toyota and told him the Toyota Tacoma I was looking for. He found the truck in three days. He gave me a great deal and also threw in a couple very nice extras. Darryl is a very nice man and very professional employee. I would recommend everyone interested in purchasing a Toyota to visit Keith Pierson Toyota. Thank You. Charlie Lowery More
by Charlie
Employees Worked With
Darryl Carter and Eric Lowe
November 25, 2015
Dealership Experience In the many years of experience I had when purchasing vehicles; never have I had the most impressive service in purchasing a vehicle as I had with Kei In the many years of experience I had when purchasing vehicles; never have I had the most impressive service in purchasing a vehicle as I had with Keith Pierson Toyota. Each employee from management to my sales representative G, to the finance box which is a intimidating experience but it was nothing but a pleasurable experience. I truly can understand why they have so many loyal customers and I have just joined that group. Simply the best. Better than all the rest !! More
by latonyaponds1
Employees Worked With
G
November 24, 2015
Super great sales job by all of the staff. The sales person Toya was excellent. She worked with us in person, by phone and via our text's. She was always able to answer our questions quickly The sales person Toya was excellent. She worked with us in person, by phone and via our text's. She was always able to answer our questions quickly and accurately. The finance office personnel were also very personable and helpful. This is the FOURTH vehicle that we have purchased from Keith Pierson Toyota and every single purchase has been a fantastic experience due to the personal attention paid by the staff. Toya went out of her way to show us lots of the features in my wife's new Avalon during the delivery. She also followed up with us at least four times by phone and text to ensure that we were satisfied and happy with our purchase. I would recommend these folks to everyone. More
by LauraHeaton
Employees Worked With
Toya
November 18, 2015
great time, great people, A+++ truck they treated me like family, and made a great deal. had some fun, with the staff, food, drinks, and good laughter together. will come back, just to vi they treated me like family, and made a great deal. had some fun, with the staff, food, drinks, and good laughter together. will come back, just to visit. More
by michaelv
Employees Worked With
darryl carter,sr.
November 15, 2015
Second purchase in a little over a year The sales person, Darryl Carter, was very knowledgeable and help me tremendously in making this purchase. Having purchased from Darryl before, he was The sales person, Darryl Carter, was very knowledgeable and help me tremendously in making this purchase. Having purchased from Darryl before, he was well aware of my car desires and made a deal that suited my abilities to pay. More
by papad1129
Employees Worked With
Darryl Carter
November 07, 2015
Outstanding service I had the best professional service ever with this dealership. I was driving a 20 plus year old car that had served its purpose for many years. I met I had the best professional service ever with this dealership. I was driving a 20 plus year old car that had served its purpose for many years. I met Miss Jackie in the sales department, and I was so glad that I did. she convinced me that I was long overdue for an upgrade. She told me that she had just what I needed with all the modern features in a car, and she was right. she came through with the most beautiful car for me. It wasn't brand new, but it was just right for me. It was a 2014 Toyota Carolla at the right price. I haven't been this happy in a long while. I think that Jackie is an outstanding sales lady and that you are very blessed to have her on your team. She a is well spoken, professional sales lady. I can't thank her enough for all her help. I will always refer people to her that are in need of assistance for a new or used car or truck etc. Thanks again Miss Jackie. Billy Dickerson More
by BillyD
Employees Worked With
Evadney "Jackie" Saint-Pierre
November 06, 2015
Awesome service We stopped into the dealership to look to see what was available The salesperson Mr. Darryl Carter treated us like family. He gave us a great deal an We stopped into the dealership to look to see what was available The salesperson Mr. Darryl Carter treated us like family. He gave us a great deal and helped making the decision to buy a Toyota easy. Mr. Carter also was very knowledgeable and explained all the benefits of the car to my son. More
by JTedder
Employees Worked With
Darryl Carter
